Samsung issues second Note 7 recall

Alex Kidman 11 October 2016


If you’ve still got a Note 7 in your possession, Samsung says you should power it down right now and return it.

The sad and sorry saga of the Galaxy Note 7 continues, with the global parent company pausing all sales and exchanges of Note 7 handsets while it investigates the issue.

Samsung has issued a statement via its global news feed that reads as follows:

"We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place."

The statement goes on, however, to note that if you do still have either an original or replacement Note 7 device, you should cease using it immediately:

"We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available."

What does this mean in Australia?

We already knew that Samsung had paused sales and replacements of the Note 7, a step it confirmed yesterday.

Today it's issued a statement calling for a full recall of Note 7 devices, as per below:

As reported globally, Samsung Electronics is currently investigating the recently reported cases involving the Galaxy Note7. As a precautionary measure, we recommend that customers power down their Note 7 device and take advantage of the remedies available whilst these investigations are taking place.

Customers in Australia who have a Galaxy Note7, both an original device purchased before 5 September 2016 or a new replacement device, should power down their phone and contact their original place of purchase. Samsung Australia is working with all its partners to ensure all customers can receive an exchange – including a Galaxy S7 or S7 edge – or full refund for their Galaxy Note7.

Before returning their Galaxy Note7, customers should back-up their data, complete a factory reset to delete personal information and power down their device. We sincerely regret the inconvenience caused to our Australian customers and thank them for their patience.

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