phone unlock

How to network unlock your mobile phone

Information verified correct on October 21st, 2016

Thinking of switching carriers? Be sure to check if your mobile phone is network unlocked before you go.

Thankfully, most Australian mobile carriers have stopped network locking their phones. However, this is not always the case and unlocking your phone from your prior carrier can be become quite a hassle, especially if you’ve already ported your number across to your new carrier.

We’ve researched each carrier's network locking policies and provided clear instructions on what to do if you do find you find yourself with a locked device.

IMPORTANT: Before attempting any of the following unlocking processes, remember to backup the data from your phone to an SD card, iCloud, Dropbox or a computer. Some of these methods involve hard resetting your phone which formats your smartphone's internal memory. If not saved elsewhere you will almost certainly lose all the data on your phone.

First things first, retrieve your IMEI

Most handsets will have the IMEI displayed on the back of the phone, under the battery, or on the SIM tray. However, if you have trouble finding this on your handset, you can also dial *#06# on just about any device to retrieve your IMEI on-screen.

What kind of smartphone do you use?

Back to top

Android, Windows Phone or Other

It's very rare that an Android (Samsung, Sony, HTC etc.) or Windows Phone sold after 2012 would be locked to any Australian mobile carrier – but it's not impossible. Before you attempt to unlock your phone from the network, try the basic troubleshooting steps below.

  • REMOVE SIM Remove SIM card and insert it again
  • REPLACEMENT SIM Request a replacement SIM card from your carrier
  • HARD RESET Backup the data from your handset and perform a hard reset on your device. This can be done by holding the power button and tapping volume up button. When your phone resets, it will boot up at the "System Recovery" screen. Here, select "wipe data/factory reset". This will restore your phone to factory settings. Again, please make sure you have backed up any valuable data before attempting this.
Still locked to the network? Select your mobile carrier from the list below

How do I unlock a Telstra or Boost prepaid handset?

A fee could apply to Telstra handsets
  • $80 for phones activated six or less months, or never activated
  • $25 for phones activated more than six months up to two years.
    1. Visit Telstra’s Network Unlocking page
    2. Enter your handset’s IMEI number in the appropriate field.unlock-a-Telstra-or-Boost-handset

3.  Click 'Submit'

4.  You will directed to the Confirmation page. Here, you should be directed to a screen that notifies you of the 72 hour wait period for network unlocking Telstra phones.

Telstra often charge a fee for unlocking pre-paid or mobile broadband devices. For phones and modems activated for less than 6 months, the fee is $80. For phones and modems activated between 6 months and 2 years ago, there is a $25 unlocking fee. If you’re a prepaid customer, these payments can be made using your existing credit.

Back to top

How do I unlock my Optus handset?

  1. Visit the Optus Network Unlocking page
  2. For all postpaid phones, there is no particular unlocking fee, although for iPhone, MotoBlur and BlackBerry handsets there are steps laid out you have to undertake. For iPhone devices it's either a question of upgrading to at least iOS 7, or backing up and restoring your phone, at which point the carrier settings will update and unlock your phone for you.
  3. If you have a Prepaid Mobile Phone (you recharge monthly with an upfront payment) there may be a fee involved depending on the type of phone and when you purchased it. For iPhones there is no associated charge but as with postpaid phones you may need to update your iOS version or perform a factory reset. Remember to back up your iPhone first!

4.  For other prepaid smartphone models. you may be asked when you purchased your phone. You have two options, Before 3rd September, 2012 or After 3rd September, 2012. Select the appropriate option.

5.  For phones purchased before 3 September 2012, there is no associated fee. For phones purchased before that date, there is no fee. If you purchased your phone after that date, the fee will be waived if you've recharged to a level of at least $80. If you haven't yet reached that recharge tier, the fee is $25 if you've had your service running for more than 6 months, or $80 if it's less than six months.

6. Once you've made your selections, you'll need to click on the Request Network Unlock link. You will need the device’s IMEI, your Optus Mobile Number, Where you purchased the device from and your contact details.

8.  Next you should be given a timeframe that your phone will be unlocked within (usually anywhere between 48 and 72 hours)

Back to top

How do I unlock my Virgin handset?

Usually, Virgin mobile handsets are not locked to the network. If you do happen to own a locked Virgin handset, however, you’ll have to contact the Virgin team on 1300 555 100. Before calling Virgin, you’re going to need your IMEI, Phone Manufacturer and Phone Model.

The Network Unlock team at Virgin will provide you with an unlock code and step-by-step instructions on how to enter your unlock code.
In some cases, it may take Virgin up to five business days to get your code to you.

Back to top

How do I unlock my Vodafone handset?

Note: Unlocking some devices through Vodafone will incur a fee. Unlocking online automatically saves you $25. For postpaid phones there is no fee, but prepaid devices will incur a fee of $25 if you've had the phone for more than 6 months, or $75 if you've had it for less than six months.

  1. Retrieve your IMEI
  2. Visit Vodafone’s Handset Unlocking page
  3. Enter your IMEI in the appropriate field


4.  Click 'Next'

5.  Next, you should be presented with an unlock code and instructions on unlocking your handset.

6.  If you experience any further issues, contact Vodafone’s customer support team on 1300 650 410.

Back to top

How do I network unlock my Apple iPhone?

If you’re the owner of an iPhone 5 or later, your phone should already be unlocked from most Australian carriers. But, if you do run into trouble with your iPhone 5 or above (or own anything below the iPhone 5) there’s probably no need to contact your carrier. Before getting yourself stuck in the infinite abyss known as ‘call waiting’ attempt these simple steps.

  1. Open iTunes and click  the 'iTunes' tab in the task bar at the top of the window. Click 'Check for Updates…' If there are any updates available, then continue download and install the latest software version
  2. Once the update is downloaded and installed, restart iTunes
  3. Connect your iPhone to your computer via a USB cable
  4. Now to backup your iPhone. In the Summary screen (which should automatically launch when the iPhone is connected) click the 'Backup now' button
  5. Wait until the Backup finishes (this could take up to a number hours depending on how much content you have on your phone)
  6. Click on 'Restore iPhone' from the same Summary screen and follow the prompts (if your iPhone’s software isn’t up to date it will begin to download at this point
  7. Once the Software Update has completed downloading, your iPhone may restart and return to factory settings
  8. Upon restarting, you may see a message indicating that your iPhone is unlocked (though, this only applies to some carriers). If this is the case, select 'Continue'
  9. At the Summary screen, select 'Restore from Backup'. Again, this may take just as much time as Backup process.
  10. Once restored, your iPhone should be unlocked (If possible, it’s best to trial out a foreign carrier's SIM before porting your number out. This should save you from getting caught without a compatible SIM)

If this process fails, then find your carrier below and follow the directions to have your handset unlocked.

Back to top

What next?

Now that your phone is unlocked, you can use it on the carrier of your choice. Remember that some handsets have restrictions on what frequencies they work, so you may need to do a spot of research on your phone's support. It's definitely worth reading our guide on how to switch networks and keep your number.

After that, it's time to buy a new SIM card and change networks. Here are some great SIM-only plans to help you.

Image: Shutterstock

Brodie Fogg

Brodie is a staff writer at covering breaking tech and telco news. When he's not drooling over the latest comic book releases or grinding away at the newest time-devouring RPG, he's helping people choose between Australia's various streaming services.

Was this content helpful to you? No  Yes

Related Posts

Ask a Question

You are about to post a question on

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Disclaimer: At we provide factual information and general advice. Before you make any decision about a product read the Product Disclosure Statement and consider your own circumstances to decide whether it is appropriate for you.
Rates and fees mentioned in comments are correct at the time of publication.
By submitting this question you agree to the privacy policy, receive follow up emails related to and to create a user account where further replies to your questions will be sent.

4 Responses to How to network unlock your mobile phone

  1. Default Gravatar
    Amanda | August 12, 2016

    I bought a iPhone 6 online and have discovered it’s locked to a carrier and I have not been able to identify which one it’s locked to . I have however found it is Not locked to Telstra, Optus, Vodafone and Boost. Not sure which others it could be locked to. Can you Help? Please

    • Staff
      Brodie | August 12, 2016

      Hi Amanda,

      The network unlock process for iPhones is the same across every network. Just follow the steps above to restore your iPhone to factory settings.


  2. Default Gravatar
    Sal23 | April 18, 2016

    I want to buy a cheap Android phone brand new outright that’s Optus network locked (well the advert says it is anyway), can you please give me guidance if you know how I would unlock this so I can use my post paid Vodafone sim?

    • Staff
      Anndy | April 19, 2016

      Hi Sal,

      Thanks for your question.

      Some phones can be unlocked by basic troubleshooting, while others need to be unlocked from the network. You could find the instructions how to do it on this page. Please note that it could take between 48 and 72 hours for your phone to be unlocked within.


Ask a question