Shopping at Zara online in Australia - What to know | Finder
finder.com.au

What you need to know about Zara online in Australia

See all the info about free delivery, where you can get same-day delivery and what you’re not allowed to return.

Avatar
Mia Steiber
Updated
Fact checked

We’re reader-supported and may be paid when you visit links to partner sites. We don’t compare all products in the market, but we’re working on it!

After a long, long wait, Australian customers have finally been given access to Zara online. For those who live too far away from Zara Australia’s limited store locations, this was some of the best news ever.

If you’re looking to start shopping at Zara’s stylish new online store for Australians, here are all the things you need to know before adding your items to cart.

How long does delivery take? Is there express or same-day shipping?

If you live in Sydney, Melbourne, Adelaide, Perth, Canberra or Brisbane, good news! You’ll get next-day delivery on orders placed before 4pm Australian Eastern Standard Time.

Unfortunately if you live outside of these cities, you won’t be able to access the next-day delivery service but you’ll still see your order in 2-4 business days – which ain’t bad considering the Australia Post standard for regional areas is up to 12 days.

There is no express option since standard delivery is considered express, but Zara Australia does offer a same-day shipping service for Sydney. Orders placed Monday to Friday before 2pm will be delivered between 6pm and 9pm that same day. Delivery addresses for this service must be residential.

If you’re using drop point shipping, you can expect your order within 1-4 days.

What are the shipping rates?

Delivery is free for orders over $75 and costs $7.95 otherwise.

Same-day delivery will set you back $12.95 and drop point is free for orders over $75 and $7.95 otherwise.

Where does Zara online ship to?

Zara online ships all across Australia.

View this post on Instagram

A post shared by ZARA Official (@zara) on

What is the returns policy?

You’ll have 30 days from the date of your shipping confirmation email to return unwanted items. Zara accepts change of mind returns and of course it also accepts faulty returns in accordance with Australian consumer law.

If you have changed your mind about an item, you’ll need to return it in the same condition you received it. Zara does reserve the right to deny change of mind returns for hygiene reasons or if the item is in bad condition. So be careful with your stuff! Don’t remove tags and try shoes on inside, preferably on carpet.

Head online to the “my account” section of the site to start a return. At Zara Australia online, all returns are free! You’ll be sent a label to attach to your parcel which you can return at the post office.

You can also organise an exchange online; just select the relevant field when initiating your return online.

Can I return online purchases in-store?

Of course. As long as you bought your Zara item at Zara Australia online, you can return it to a Zara Australia store location. You can also exchange your item in-store

Does Zara Australia online have a click and collect service?

Yes it does. You can select store delivery when you shop online at Zara.

Your order will take 1-4 business days to arrive in your chosen store. You’ll receive a text message when your order arrives and you’ll have 15 business days to pick it up. Make sure you bring your text notification and online order information with you when you come to collect.

View this post on Instagram

A post shared by ZARA Official (@zara) on

What methods of payment does Zara Australia online accept?

Zara Australia online accepts the usual forms of payment, namely Visa, Mastercard and American Express. It also accepts PayPal, JCB, UnionPay, Apple Pay and Zara Australia gift cards.

Does Zara Australia online offer gift cards and gift receipts?

You can buy Zara gift cards online or in-store. When purchasing a gift card online, you can select a digital gift card or choose for a physical card to be delivered to you. You can use digital gift cards to pay in-store – just show the clerk the gift card number.

You can also choose a gift receipt. This is where you can have items mailed to someone as a gift and no prices or pricing information will be shown. You also have the option of adding a personalised message. The gift receipt will also allow the receiver to return these items in-store or online for a voucher.

View this post on Instagram

A post shared by ZARA Official (@zara) on

Looking for more sites like Zara?

If you love Zara as much as we do, you may want to check out a few other sites with similar styles and a similar vibe. Head to our guide to sites like Zara. Also, check out all the information about Zara Australia’s online launch.

Latest news

Just SunniesJust Sunnies
Exclusive

15% off almost everything

Offer only valid off RRP. Excludes sale items, outlet items. Maui Jim, OTIS & Bask Eyewear.

Last verified

Show code
Exclusive

Deal ends

David JonesDavid Jones

Up to 50% off women's fashion, shoes and accessories

Discounts applied at checkout. Valid for a limited time only. Exclusions, T&Cs apply.

Last verified

Get deal

Deal ends

CatchCatch

Save up to 55% off

Discounts applied at checkout. Valid for a limited time only. Exclusions, T&Cs apply.

Last verified

Get deal
THE ICONICTHE ICONIC

30% off selected women's brands

Valid on selected styles for a limited time only. T&Cs apply.

Last verified

Get deal

Deal ends

City BeachCity Beach

Up to 70% off

Enjoy up to 70% off 100's of styles on clothing, swimwear, shoes and more for men, women and kids at City Beach. T&Cs apply.

Last verified

Get deal

Deal ends

ModibodiModibodi
Exclusive

10% off everything

Score 10% off when you spend over $100 at Modibodi. Valid for new customers only. T&Cs apply.

Last verified

Show code
Exclusive

Coupon code ends

gormangorman

Up to 70% off: Hi, Bye Sale

Valid on selected styles including jackets, pants, dresses at gorman. While stocks last. T&Cs apply.

Last verified

Get deal

Deal ends

PatPatPatPat
Exclusive

15% off site-wide

Use the code to enjoy 15% off site-wide. T&Cs apply.

Last verified

Show code
Exclusive

Coupon code ends

BoohooBoohoo

50% off everything + FREE shipping over $80

Enjoy 50% off dresses, swimwear, shoes and more. Plus, enjoy FREE shipping over $80 when you use the code. T&Cs apply.

Last verified

Show code

Coupon code ends

Boody Eco WearBoody Eco Wear

10% off your first order

Sign up and get 10% off, exclusive Boody VIP deals, including a special offer on your birthday and early access to new product launches. T&Cs apply.

Last verified

Get deal
SkechersSkechers

Up to 50% off sale

Enjoy up to 50% off memory foam comfort styles GOwalk, sandals, sports shoes and more at Skechers. T&Cs apply.

Last verified

Get deal
BoohooBoohoo
Exclusive

50% off standard shipping

Shop your favourite styles and enjoy 50% off standard shipping at boohoo. T&Cs apply.

Last verified

Show code
Exclusive
PrettyLittleThingPrettyLittleThing

Up to 70% off everything

Shop and enjoy a wide range of discounts at the PrettyLittleThing. Valid for a limited time only. Exclusions, T&Cs apply.

Last verified

Get deal
THE ICONICTHE ICONIC
Exclusive

$20 off your first order

Enjoy $20 off your first order over $99 at THE ICONIC. Redeemable once per customer. T&Cs apply.

Last verified

Show code
Exclusive

Coupon code ends

THE ICONICTHE ICONIC

Up to 60% off: Mid-Season Sale

Enjoy up to 60% off new added styles from Calvin Klein, Nine West, Gazman and more at THE ICONIC. While stocks last. T&Cs apply.

Last verified

Get deal
CupsheCupshe
Exclusive

$20 off orders over $129

Shop now to enjoy $20 off orders over $129 at Cupshe. Including sale. T&Cs apply.

Last verified

Show code
Exclusive

Coupon code ends

CupsheCupshe
Exclusive

$10 off when you spend over $89

Score $10 off when you spend over $89 at Cupshe. While stocks last. T&Cs apply.

Last verified

Show code
Exclusive

Coupon code ends

THE ICONICTHE ICONIC

40% off: The Designer Edit

Score 40% off selected designer styles from Kenzo, The Marc Jacobs, See By Chloé and more. While stocks last. T&Cs apply.

Last verified

Get deal
PE NationPE Nation

Get up to 30% off sale items

Get up to 30% off in the PE Nation sale. Limited stock levels.

Last verified

Get deal
eBay AustraliaeBay Australia

Up to 60% off sale

Enjoy up to 60% off your favourite brands at eBay. Limited time only. Prices as marked. While stocks last. T&Cs apply.

Last verified

Get deal
Platypus ShoesPlatypus Shoes

Up to 50% off selected styles

Valid for a limited time only. Exclusions, T&Cs apply.

Last verified

Get deal

Deal ends

FossilFossil

10% off next purchase

Sign up for Fossil email and receive 10% off on your next purchase. T&Cs apply.

Last verified

Get deal
GymsharkGymshark
Exclusive

$10 off when you spend $130

Get $10 off leggings, sports bras, tanks and more at Gymshark. While stocks last. T&Cs apply.

Last verified

Show code
Exclusive
LovehoneyLovehoney

Up to 70% off: Outlet Sale

Enjoy up to 70% off sex toys, sexy lingerie, essentials and more at Lovehoney. While stocks last. T&Cs apply.

Last verified

Get deal
EtsyEtsy

Up to 40% off clothing, shoes, accessories and more

Shop discounted items and save up to 40% off dresses, shirts, bags, phone covers and more. T&Cs apply.

Last verified

Get deal
Glue StoreGlue Store

Up to 70% off outlet items

Enjoy up to 70% off selected styles from Superga, Vans, Le Coq Sportif and more at Glue Store. Exclusions, T&Cs apply.

Last verified

Get deal

Deal ends

BondsBonds

Up to 50% off sale

Enjoy up to 50% off over 300 styles of clothing and underwear for men, women and kids. While stocks last. T&Cs apply.

Last verified

Get deal
KathmanduKathmandu

30% off branded gear

Join the Summit Club to enjoy the discount. T&Cs apply.

Last verified

Get deal
BallyBally

Up to 50% off sale + FREE shipping

Enjoy up to 50% off the Bally™ Spring/Summer 2020 collection including shoes, accessories and ready-to-wear. Plus, FREE shipping and returns. T&Cs apply.

Last verified

Get deal
ShowpoShowpo
Exclusive

10% off when you spend over $200

Get 10% off when you spend over $200 on dresses, skirts, denim and more at Showpo. T&Cs apply.

Last verified

Show code
Exclusive
adidasadidas

Up to 50% off outlet

Get up to 50% off selected footwear, apparel and more at adidas. While stocks last. T&Cs apply.

Last verified

Get deal
Quay AustraliaQuay Australia
Exclusive

10% off orders over $75

Use the code to save 10% when you spend over $75 on glasses and accessories at Quay Australia. T&Cs apply.

Last verified

Show code
Exclusive
Coltorti BoutiqueColtorti Boutique
Exclusive

15% off site-wide

Score 15% off luxury fashion styles from Alexander McQeen, Burberry, Balmain and more at Coltorti. T&Cs apply.

Last verified

Show code
Exclusive
CettireCettire

Up to 60% off sale

Score up to 60% off selected styles from Jimmy Choo, Salvatore Ferrgamo and more. T&Cs apply.

Last verified

Get deal
Chow Sang SangChow Sang Sang

Purchase 2 or more selected jewellery and get 10% off.

Purchase 2 or more selected jewellery and get 10% off. T&Cs apply.

Last verified

Get deal
PatPatPatPat

Up to 70% off + extra 15% off with code

Enjoy up to 75% savings plus additional 15% off select items when you use this code upon checkout. Limited offer only. T&Cs, exclusions apply.

Last verified

Show code

Coupon code ends

ZulilyZulily

Up to 85% off sale

Valid on clothing, homeware, beauty and wellness, accessories and more. Selected items only. While stocks last. T&Cs apply.

Last verified

Get deal
NastyGalNastyGal

Up to 80% off everything

Enjoy up to 80% off dresses, tops, jumpsuits, swimwear, shoes, denim and more. T&Cs apply.

Last verified

Get deal

Deal ends

gormangorman

Further 20% off sale

Enjoy a further 20% off selected dresses, pants, shirts and more. While stocks last. Exclusions, T&Cs apply.

Last verified

Get deal
THEOUTNET.COMTHEOUTNET.COM

Up to 70% off selected designer styles

Enjoy up to 70% off must-have pieces from Valentino, Roberto Cavalli and more at THE OUTNET. T&Cs apply.

Last verified

Get deal

Image: Instagram user zara

More guides on Finder

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and Privacy & Cookies Policy.
Go to site