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What you need to know about Zara online in Australia

See all the info about free delivery, where you can get same-day delivery and what you’re not allowed to return.

Updated

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After a long, long wait, Australian customers have finally been given access to Zara online. For those who live too far away from Zara Australia’s limited store locations, this was some of the best news ever.

If you’re looking to start shopping at Zara’s stylish new online store for Australians, here are all the things you need to know before adding your items to cart.

How long does delivery take? Is there express or same-day shipping?

If you live in Sydney, Melbourne, Adelaide, Perth, Canberra or Brisbane, good news! You’ll get next-day delivery on orders placed before 4pm Australian Eastern Standard Time.

Unfortunately if you live outside of these cities, you won’t be able to access the next-day delivery service but you’ll still see your order in 2-4 business days – which ain’t bad considering the Australia Post standard for regional areas is up to 12 days.

There is no express option since standard delivery is considered express, but Zara Australia does offer a same-day shipping service for Sydney. Orders placed Monday to Friday before 2pm will be delivered between 6pm and 9pm that same day. Delivery addresses for this service must be residential.

If you’re using drop point shipping, you can expect your order within 1-4 days.

What are the shipping rates?

Delivery is free for orders over $75 and costs $7.95 otherwise.

Same-day delivery will set you back $12.95 and drop point is free for orders over $75 and $7.95 otherwise.

Where does Zara online ship to?

Zara online ships all across Australia.

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A post shared by ZARA Official (@zara) on

What is the returns policy?

You’ll have 30 days from the date of your shipping confirmation email to return unwanted items. Zara accepts change of mind returns and of course it also accepts faulty returns in accordance with Australian consumer law.

If you have changed your mind about an item, you’ll need to return it in the same condition you received it. Zara does reserve the right to deny change of mind returns for hygiene reasons or if the item is in bad condition. So be careful with your stuff! Don’t remove tags and try shoes on inside, preferably on carpet.

Head online to the “my account” section of the site to start a return. At Zara Australia online, all returns are free! You’ll be sent a label to attach to your parcel which you can return at the post office.

You can also organise an exchange online; just select the relevant field when initiating your return online.

Can I return online purchases in-store?

Of course. As long as you bought your Zara item at Zara Australia online, you can return it to a Zara Australia store location. You can also exchange your item in-store

Does Zara Australia online have a click and collect service?

Yes it does. You can select store delivery when you shop online at Zara.

Your order will take 1-4 business days to arrive in your chosen store. You’ll receive a text message when your order arrives and you’ll have 15 business days to pick it up. Make sure you bring your text notification and online order information with you when you come to collect.

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A post shared by ZARA Official (@zara) on

What methods of payment does Zara Australia online accept?

Zara Australia online accepts the usual forms of payment, namely Visa, Mastercard and American Express. It also accepts PayPal, JCB, UnionPay, Apple Pay and Zara Australia gift cards.

Does Zara Australia online offer gift cards and gift receipts?

You can buy Zara gift cards online or in-store. When purchasing a gift card online, you can select a digital gift card or choose for a physical card to be delivered to you. You can use digital gift cards to pay in-store – just show the clerk the gift card number.

You can also choose a gift receipt. This is where you can have items mailed to someone as a gift and no prices or pricing information will be shown. You also have the option of adding a personalised message. The gift receipt will also allow the receiver to return these items in-store or online for a voucher.

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A post shared by ZARA Official (@zara) on

Looking for more sites like Zara?

If you love Zara as much as we do, you may want to check out a few other sites with similar styles and a similar vibe. Head to our guide to sites like Zara. Also, check out all the information about Zara Australia’s online launch.

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