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What’s In the Woolworths “Basics Box” and how to get it


Image: Woolworths

Woolworths has announced a new delivery service that will see thousands of customers who have been affected by coronavirus receive an $80 box of basic groceries. We have the list of items.

What is the Woolworths Basics Box?

The Woolworths Basics Box is a new delivery service launching this week with the support of Australia Post and DHL.

Its chief aim is to supply essential groceries to elderly Australians and people stuck in self-isolation due to coronavirus via a new Priority Assistance scheme. This will involve turning over 140 Woolworths supermarkets into Priority Delivery Hubs.

Woolworths' transit partners Sherpa and Drive Yello will also be expanding their driver base to speed up home deliveries. The new service will be particularly useful for Australians over the age of 70 who have been advised to stay home wherever possible for their own protection.

How much is the Woolworths Basics Box?

The Woolworths Basics Box costs $80, which includes contactless doorstep delivery by Australia Post.

What's inside the Woolworths Basics Box?

Customers cannot choose what products appear in their Woolworths Basics Box, nor make any substitutions. According to Woolworths, each package contains meals, snacks and a few essential items.

Here is the list of confirmed Woolworths Basics Box items:

  • Flour
  • Sugar
  • Toilet Paper
  • Soap
  • Long-life milk
  • Juice
  • Cereal
  • Crackers
  • Breakfast spread
  • Pasta
  • Pasta sauce
  • Tinned tuna
  • Canned soup/vegetables
  • Baked beans
  • Tea
  • Biscuits
  • Muesli bars
  • Tortilla bread
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The Woolworths Basics Box contents Image: Finder

The reason customers can't customise their orders is to streamline the packing process and get the items to vulnerable customers faster. Woolworths says it will not be profiting from the service.

When will customers receive their Woolworths Basics Boxes?

According to Woolworths, the Basics Box will arrive within two to five business days of the customer placing their order. Australia Post will keep customers informed about the delivery's status via text message and email.

Where is the Woolworths Basics Box being offered?

Currently, the service is only being offered in New South Wales, Victoria and the ACT. Woolworths has confirmed that other states will follow "in the coming weeks".

Who is eligible to receive the Woolworths Basics Box?

The Woolworths Basics Box is only available to the elderly, people with disabilities and anyone in mandatory isolation. Prospective customers need to apply for Priority Assistance delivery before they can place an order.

How to apply for the Woolworths Basics Box

To apply for Priority Assistance delivery, complete this form on Woolworths' website or call 1800 000 610.

Other options

If you do not meet the above criteria but would still like to avoid the supermarket, here's a list of alternative services.

Coles has also launched an $80 home delivery service for people affected by coronavirus. It's called the Coles Community Box and contains a mix of grocery items and everyday essentials.

Harris Farm is running a similar service aimed at families. It costs $250 and contains a range of fresh produce including vegetables, fruits, meats and dairy products.

You can also find out more about navigating the coronavirus pandemic – including shopping tips, travel restrictions and financial relief – at our COVID-19 Information Hub.

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