Where can I use complimentary Qantas lounge invitations?
With benefits such as free food, beverages and Wi-Fi, a complimentary Qantas lounge invitation allows you to relax in style before your next flight.
Qantas Club lounges offer a wide range of premium services to guests travelling on domestic or international flights, with benefits ranging from express check-in to luxury seating, free wireless Internet and complimentary food and drink. While ongoing membership to the Qantas Club typically costs hundreds of dollars per year, you can also gain access with a single-use Qantas Club lounge pass.
These passes are provided as a complimentary perk with some frequent flyer credit cards, including the Qantas American Express Premium and the ANZ Frequent Flyer Black. Complimentary Qantas Club lounge passes are also offered to Qantas Frequent Flyer members with Silver Status. Here, we outline the common conditions of these passes, as well as your options for both domestic and international flights.
How can I get a Qantas Club lounge pass?
If you’re interested in getting a single-use Qantas Club lounge pass or passes, here are your options:
- Silver frequent flyer status. If you reach Silver Qantas Frequent Flyer status, you’ll receive one complimentary single-visit invitation for access to any Qantas Club, including Qantas-operated International Business and Qantas Club lounges.
- Purchase offer. Occasionally, Qantas Frequent Flyer will send out individual email offers that allow you to purchase a lounge access pass within 2–5 days of your next flight. The price varies based on the offer, with the cost only shown when you receive your invitation and click on the link to purchase a pass.
- Frequent flyer credit cards. A select number of credit cards offer complimentary Qantas Club lounge passes to their customers. Usually there are specific conditions you need to meet to get these passes, so we’ve outlined these in the table below.
You can also transfer complimentary lounge invitations between Qantas Frequent Flyer members. This could be a good option if you or someone you know isn’t going to use the lounge passes before they expire.
Compare frequent flyer credit cards that offer Qantas Club lounge passes
What do I need to do to get my credit card complimentary Qantas lounge invitations?
Use this table to find out what steps you need to take to claim your complimentary Qantas lounge invitations based on the credit card you choose.
|Credit card||Offer details|
|Qantas American Express Premium||Two complimentary passes each year after your first card spend on selected Qantas products and services.|
|Qantas American Express Ultimate||Two complimentary passes each year after your first card spend on selected Qantas products and services.|
Note: This card also offers two complimentary American Express Airport Lounge entries each year.
|ANZ Frequent Flyer Black||Two complimentary passes per year can be requested by calling the ANZ Personal Concierge on 1300 580 765.|
|Westpac Altitude Black||Two complimentary Qantas Club lounge passes per year when enrolled in Altitude Qantas.|
You must also register and opt-in for Qantas Club Lounge Passes via the Westpac Website. You’ll then be issued with the passes after your first Altitude Black Card spend on selected Qantas products and services.
|St.George Amplify Signature||Two Qantas Club lounge invitations per year when enrolled in Amplify Qantas.|
To get these passes, you must you must register your details at amplify.stgeorge.com.au.
|Bank of Melbourne Amplify Signature||Two Qantas Club lounge visits per year when enrolled in Amplify Qantas.|
To get these passes, you must register your details at bankofmelbourne.com.au/amplifysignature.
|BankSA Amplify Signature||Two Qantas Club lounge visits per year when enrolled in Amplify Qantas.|
To get these passes, you must register your details at banksa.com.au/amplifysignature.
|Qantas Premier Platinum||Two complimentary single-entry invitations every year for selected Qantas Lounges.|
How and where can I use my complimentary Qantas lounge passes?
If you have an eligible credit card and meet the requirements to get Qantas lounge invitations, you’ll receive an email with the details, including the expiry date. To use an invitation, you’ll need to log in to your Qantas Frequent Flyer account and link the invitation to an upcoming, eligible flight with Qantas or Jetstar.
On the day of your flight, you’ll need to show your lounge invitation and boarding pass to access the selected Qantas lounge. We’ve outlined details for domestic and international options below.
If you’re flying domestically with Qantas or Jetstar, you can use your lounge invitation to access the following domestic Qantas Club lounges. Note that these domestic Qantas Club Lounges all open one hour prior to each Qantas operated service until last Qantas departure.
|Airport||Lounge location details|
|Adelaide||Departures level, opposite Gate 21|
|Alice Springs||Next to Gate 9|
|Brisbane||Departure Level 1, near Gate 22|
|Broome||Mezzanine Level, next to check-in|
|Cairns||Second level, via escalators|
|Canberra||Lounge lobby (after security turn right and take the escalator)|
|Coffs Harbour||Ground Floor, next to check-in (before security screening)|
|Darwin||First Floor, next to Gate 1|
|Devonport||Airside, next to departure gate|
|Emerald||Next door to check-in|
|Gladstone||At the end of the terminal, past Gate 3|
|Gold Coast||Through security, immediately on the left|
|Hobart||Airside, access through corridor on right hand side of departure lounge|
|Kalgoorlie||Ground Floor, next to check-in|
|Karratha||Airside, mezzanine level|
|Launceston||Next to check-in|
|Mackay||Ground Floor, beside Qantas check-in counter|
|Melbourne||Terminal 1, after security, enter via escalator on the first floor|
Note: You won’t be able to use paper and digital complimentary invitations at the Melbourne Qantas Club during the redevelopment of the Qantas Club and Business Lounge in 2018.
|Perth||Enter via escalator on Departures Level|
|Port Hedland||Next to check-in|
|Rockhampton||Ground Floor, beside Qantas check-in counter|
|Sydney||Terminal 3. Departures Level, opposite Gates 4 and 5|
|Tamworth||Located past the security screening point in the departure lounge|
|Townsville||Ground floor, left after security|
Qantas Club lounge pass access for international flights
If you’re flying overseas on a Qantas or Jetstar flight, or on an Emirates flight with a QF flight number, your lounge pass could get you access to the following international lounges operated by Qantas:
|Airport||Lounge location details||Lounge Hours|
|Adelaide||Departures level, opposite Gate 21 (combined with domestic lounge)||05:00 to 22:00|
|Auckland||Airside, Level 2||04:00 to the departure of the last Qantas or Emirates service|
|Darwin||First floor, next to Gate 1||Open two hours prior to each Qantas service until the last Qantas departure|
Near Gate 23
|Lounge opens 2.5 hours prior to scheduled Qantas and Jetstar departures|
|Melbourne||Airside, Level 1, enter via departures concourse||05:00 to 00:30|
|Perth||Departures level, opposite Gate 52||04:30 to 18:00|
19:30 to 02:00
|Singapore||Terminal 1. Turn left after Immigration, up escalators||14:30 to 23:00|
|Sydney||Airside, Level 3, enter via escalators||05:00 to 22:00|
|Tokyo (Narita)||Satellite Terminal. Airside,|
|08:30 to 21:30|
|Wellington||Airside via international departures lounge||Mon,Tue, Sat: 04:30 to 06:30 and 14:00 to 17:00|
Wed,Thur, Fri, Sun:13:30 to 17:00
Where can’t I use a Qantas lounge voucher?
The complimentary Qantas Club lounge passes you can get with a credit card or Silver frequent flyer status can only be used at Qantas Club lounges operated by Qantas. This excludes you from using a pass at Qantas Club Domestic Business Lounges, Qantas Club partner lounges, Associated Lounges and those shared with other airlines, such as the Los Angeles Qantas International Business lounge, which is operated in partnership with British Airways and Cathay Pacific.
If you’re travelling between airports without a supported lounge, you could still use your Qantas Club lounge pass at an eligible location in Australia before your departure. Alternatively, you could consider passes associated with other lounges and programs, such as Priority Pass or Véloce.
What else do I need to consider?
If you’re planning on getting and using a Qantas Club lounge pass, make sure you consider these factors.
- Single-entry. Each pass can only be used once and is only valid for one person.
- Valid flights. You can only use your voucher if you’re booked on a flight with a Qantas or Jetstar flight number. The eligible numbers are QF, JQ, 3K, BL, GK.
- Qantas Club lounges only. Your passes will not be valid at International First Class Lounges, Chairman’s Lounge, Qantas Domestic Business and Qantas oneworld alliance airline, partner or associated lounges.
- Operating hours. Each Qantas Club lounge has different operating hours, which could impact on your visit, especially if the lounge only opens one hour before your flight.
- Terminal access. In some airports, the lounge location could be different from your departure terminal. For example, the domestic Qantas Club lounge in Melbourne is located in Terminal 1 but Jetstar flights depart from Terminal 4. While you can still access the Qantas Club with your lounge pass, you would have to give yourself ample time to make it to Terminal 4 for a Jetstar flight, and would not hear any announcements regarding your flight while in Terminal 1.
- Dress code. There is a “smart casual” dress code for domestic Qantas Club lounges in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. Exclusions cover gym wear, sleepwear, thongs and beachwear. Clean high-vis and other uniforms are permitted.
- Credit card costs. If you’ve got your lounge pass through a credit card, make sure you weigh the value against costs such as the annual fee and interest charges. Ideally, the benefits you get from the card (including the lounge passes) should outweigh those fees.
Qantas Club lounge passes give you an opportunity to explore the benefits of airport lounge access without paying hundreds of dollars for an annual membership. But pay attention to the valid lounge locations, opening hours and other requirements to decide if this type of lounge access suits your travel plans.
Pictures: ShutterstockBack to top
Ask an Expert