What should a travel insurance policy cover?

Posted: 1 March 2018 9:04 am


Travel insurance rules continue to change as a result of the pandemic. Some information may not be accurate at this time. It’s even more important to double-check all details that matter to you before taking out cover. Please note:
    • Some policies may not be available through Finder at this time
    • It’s unlikely that your policy will cover expenses from border closures

    Do you know which areas are most important to cover before taking off?

    Buying travel insurance is a must for most Aussies heading abroad. A 2017 Smartraveller study found that a stunning 91% of us get cover before heading overseas. Which is great! But, what is a "must have" when it comes to travel insurance cover?

    We spoke to Travel Insurance Direct's (TID) Ash Zaman about the difference between the benefits that are commonly claimed versus those that are most important to have covered. To get these results, TID looked at what benefits were commonly claimed in 2017; and for important benefits, Zaman consulted with TID's customer service team.

    Probably not surprisingly, the top of the list for both "must have" covered and most commonly claimed was medical attention.

    "It’s not surprising to see that ‘medical attention’ topped the list. We know from our data that it’s the most researched upon benefit by customers. The thought of incurring whopping expenses for medical treatment overseas has rightfully put it at the top of people’s minds when buying a policy," Zaman told finder.com.au.

    There was some cross cover with what were the most commonly claimed benefits and those that were important to have covered:

    CoverImportanceCommonly claimed
    You need medical help11
    You are in an accident22
    Your luggage and personal effects73
    Your flight is cancelled or delayed34
    You have to cancel your trip85
    Your travel is delayed46
    Your bags are delayed97
    You have to return home early58
    You have to pay rental car insurance excess119
    You need medical evacuation610
    Your passport or travel documents1011
    Your credit cards1312
    You incur a loss of income1213
    You suffer a total permanent disability1414
    You become legally liable1515
    Accidental death1616

    One item that saw an increase in the number of people making a claim in 2017 was rental vehicle insurance excess.

    "That’s not necessarily an indicator that we are becoming worse behind the wheel overseas. Rather it’s a sign that more and more people are realising they’re covered by travel insurance and opting to claim rather than pay out of their own pocket," Zaman said.

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    warning Finally, some good news! Domestic travel is picking up, so some insurers have started offering cover again 🦘
    Just remember, you won't be covered for any pandemic related claims if you do take out domestic travel insurance.
    International travel insurance is limited and sometimes unavailable at this point.

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