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West Elm is a furniture and homewares retailer that offers chic, modern designs characterised by timeless pieces, on-trend finishes and bold pops of colour. It is part of the Pottery Barn brand.
Pros
Cons
Depending on the size and weight of your purchase, three different shipping services are available. Small parcel shipping is available for small items such as homewares, standard shipping is available for smaller furniture and large homewares, and deluxe shipping is available for large item such as bulky furniture. Delivery prices vary depending on your delivery address.
Returns can be made online and via post, or in store. Furniture purchases must be returned within seven days and a 20% restocking fee will be applied. Non-furniture purchases, such as homewares and rugs, include a 30-day change-of-mind return policy.
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