Vodafone’s 4G outage was caused by a faulty router

Alex Kidman 26 September 2016


The issue which saw users unable to access phone and data services was apparently due to a faulty router and resultant network congestion.

If you’re on the Vodafone network you may have experienced issues last night accessing services including calls, texts and data, as the telco experienced an outage event that saw services disrupted across its network for a number of hours.

In a statement, Vodafone Australia notes that the disruption started at around 6:30pm yesterday, resulting in intermittent access issues for a number of hours. Vodafone’s statement says that it started reconnecting customers to its 4G network from 10:45pm "with the majority of customers fully restored at 1.35am".

It further notes that some customers were still experiencing issues this morning, but that it’s working " to restore these customers’ mobile experience as soon as possible".

As to the source of the fault, a router on its 4G specific network is being blamed for the connectivity issues. Vodafone’s statement says that:

"During the overnight disruption, which was caused by a router issue, 4G services were unavailable. Customers would have automatically accessed 2G and 3G services, but congestion was experienced. The disruption to a small number of customers this morning is due to a residual issue from the original incident."

Vodafone has yet to comment on whether it will offer any kind of compensation to customers affected by the outage. Earlier this year, Telstra offered up quota-free Sundays as the result of its own outages, while Virgin Mobile offered an immediate credit for access fees on the day of its latest outage.

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