Finder makes money from featured partners, but editorial opinions are our own.

Vodafone offers 2GB free data as apology for outage



Vodafone customers will get a bonus 2GB of data after Sunday’s network outage.

Vodafone has announced that all customers will be given 2GB of bonus data as an apology for the outage that saw services on its network significantly disrupted late on Sunday evening. For a period Vodafone’s 4G network was intermittently unavailable, a problem it attributed to a router fault. Some customers were shifted to its 3G and 2G networks, but the scale of shifting in itself caused more access issues for some customers.

When will I get my free data?

When you get your bonus data will vary depending on whether you’re a prepaid or postpaid Vodafone customer. For postpaid customers, you should see an additional 2GB of data during your October or November billing month. That data will be usable for that entire billing month, which may vary depending on your contract circumstances.

Prepaid customers will get their additional 2GB after they recharge in October, at a date yet to be advised. The recharge has to be "within a month of that date", which potentially means customers on longer expiry MyMix recharges may not be eligible for the bonus data.

Vodafone says that customers will be notified when the data is applied to their account, and that it’s for use only within Australia, which means it won’t form part of a pool able to be used for Red international roaming.

Latest mobile plans headlines

Image: Shutterstock

Latest mobile plan deals on Finder

Ask an Expert

You are about to post a question on

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and 6. Finder Group Privacy & Cookies Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Go to site