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Virgin shines as Australian airlines improve on-time performance

Posted: 19 August 2016 11:30 am

On time performance airport flights waiting

Tigerair dominates low-cost category with much better timeliness than Jetstar.

Virgin Australia achieved both the highest level of on-time arrivals and departures among all Australian airlines during 2015-16, while budget carrier Jetstar struggled to keep up with competitors.

The findings were revealed in the Bureau of Infrastructure, Transport and Regional Economics (BITRE) annual domestic airline on-time performance report for 2015-16.

On-time performance across all routes and all participating airlines improved year-on-year in 2015-16. Arrivals averaged 86.1% while departures averaged 86.7%, representing annual rises of 1% and 0.2% respectively.

However, the average number of cancellations increased slightly to 1.6%, up from 1.4% in 2014-15.

Virgin Australia's on-time arrival performance was 89.5% while on-time departures were higher still at 90.6%.

Qantas Airways posted the second-highest rates for both arrivals (88.8%) and departures (89.7%), followed closely by low-cost carrier Tigerair Australia, with solid arrivals (84.4%) and departures (85.5%) performance.

Jetstar lagged in both areas of performance, with on-time arrivals (78.2%) and departures (75.1%) failing to achieve comparative efficiency.

Among regional carriers, QantasLink was the best performing airline in terms of arrivals (86.4%) but was overshadowed by Regional Express' impressive departures (88.5%) rate.

QantasLink had the highest percentage of cancellations (2.6%) among all carriers, followed by Jetstar (2.2%). Tigerair was one of the strongest performers, with only 1% of flights cancelled in 2015-16.

The annual figures were a noticeable improvement on June's poor performance.

Passengers travelling on Queensland's Brisbane-Mount Isa route were the most likely to arrive (95.8%) and depart (96.3%) on time, anywhere in the country last financial year.

Those on the Port Macquarie-Sydney route were least likely to arrive on time (68% arrivals), while getting off the ground between Sunshine Coast-Melbourne was most difficult (69.6% departures).

Cancellations were highest on the Moranbah-Brisbane route (7.2%), followed by Brisbane-Moranbah (6.9%), Canberra-Sydney (5.5%), Sydney-Canberra (5.3%) and Gladstone-Brisbane (3.6%).

Over the last 12 months the price of discount airfares across Australia has decreased, while restricted economy fares remain stable and business class fares have risen.

Selecting the right time of day to fly can reduce costs, but early mornings and late night services can be complicated by cancellations.

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Picture: Shutterstock

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