Virgin Australia unveils its upcoming tech game-changers

Posted: 27 September 2018 3:30 pm

Added app functionality is just the beginning.

Constantly evolving to keep up with the tech game, Virgin Australia has revealed a number of game-changers set to be released as early as next week.

Virgin Australia app updates

The first is a slew of additions to its Virgin Australia app. While the current version has been described by finder's Angus Kidman as being "quite kludgy", the update promises a more seamless experience for guests. It's set to feature improved 3D airport terminal maps, the ability to share flight details with friends and family, and improved flight notifications.

Virgin Australia group executive Rob Sharp teased that the app will also offer "new payment options" around Christmas. Whether that's a hint over a date for the launch of the airline's buy now, pay later service with zipPay or refers to a different venture is yet to be confirmed.

For travellers who code share, you'll be happy to hear that by early next year, the apps of partner airlines such as Singapore Airlines, Etihad Airways and Delta Air Lines will be embedded into Virgin Australia's. This will allow customers flying these airlines the ability to check-in and select their seats via the Virgin Australia app – and vice versa.

It doesn't stop there. Even further into the future, Sharp reveals that Virgin Australia is taking steps to move toward a more intuitive app. It is anticipated that this will be triggered as you're approaching the airport, prompting you with the latest gate details and then again at the gate, prompting your boarding pass to open on screen.

Melbourne Airport

With Virgin Australia's new domestic terminal at Melbourne Airport currently underway, the airline is building a seamless check-in experience, with self-serve kiosks and automatic bag drop facilities available.

This is nothing new for the airline, which launched both facilities at Adelaide Airport earlier in the year, but is part of a wider roll-out to reduce airport queues and should come as an added comfort for travellers using the terminal in the future.

Team members will still be available at the counter should travellers prefer a more personalised experience.

Alexa updates

Lastly, Amazon's Alexa is also getting some love. This voice-controlled assistant is consistently receiving new "skills" and currently possesses the ability to pull up your flight status and your Velocity rewards points as well as boarding gate and booking information for Velocity members.

Specific details regarding her new skills have yet to be revealed, though Sharp says it will "provide guests with even more information about their travel itinerary".

Stay tuned for more.

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