Virgin Australia unveils a new self-service experience at Adelaide Airport

Posted: 21 February 2018 12:35 pm

Say goodbye to long check-in queues.

Virgin Australia has just released 15 new self-service kiosks at Adelaide Airport bringing the technology to the airport for the first time and giving customers less queue time and (possibly) more sleep time.

This is part of a two-phase roll-out with the second phase being automated self-bag drops. These are due to be installed within the coming months.

The airline has been known for trialling innovative ideas to help travellers move around the airport, including its recent mobile luggage check-in system in Sydney.

Now it's Adelaide Airport's turn with guests now being able to check-in, print boarding passes and baggage tags and can straight to the Bag Drop line for a quicker check-in experience.

Service pods have also been installed to allow ground crew to move around the check-in area and provide assistance to travellers when they need it.

Once the automated bag drop rolls out, guests will be able to scan their boarding pass and drop their bags before going through security and to the departure gate or the Virgin Australia Lounge.

Rob Sharp, the Virgin Australia Airlines group executive said: "This is about freeing up our team members at the airport and allowing them to deliver a more concierge-style service, and adapt to demand more easily."

Virgin Australia has been using the technology at Brisbane International, Coolangatta and Perth Airports and is confident it creates the best flow of passengers through check-in and into the departure hall.

For guests who need it, there will still be traditional check-in counters available as well as a counter for Business Class, Platinum and Gold Velocity members.

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