Virgin Australia Melbourne Lounge Review
Great service and space dominate this domestic lounge, but how does it fare during peak times? Our Points Finder writer Amy Bradney-George shares her thoughts.
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Points Finder Lounge Rating:
Located just before security screening in Melbourne airport’s Terminal 3, the Virgin Australia Lounge offers seating for up to 600 guests and includes all the features you'd expect from the airline, with the added benefit of premium security screening.
When I visited the lounge (on a weekday morning), my first thought was that the layout does a good job of dividing areas into different sections while also maintaining a feeling of openness. The vast windows with views of the tarmac helped in this regard. There are also prominent flight departure screens and announcements in case you lose track of time.
What I liked
- Excellent service. The real standout for this visit was the service, with staff swiftly and quietly clearing away cups and plates as guests relaxed or worked – despite the busy breakfast period. The layout also means you could usually find a reasonably quiet corner to type, read, or talk to colleagues.
If you’re planning to get a lot of work done, there are also a generous number of power outlets to help keep your devices charged. There are also private meeting rooms you can use for a fee (which I didn't visit this time).
- Full food and drink service. Breakfast included hot food such as bacon, eggs and pancakes, as well as staples such as toast, cereal, yogurt and fruit. There were also baristas serving up coffee and a very generous self-serve station for tea and soft drinks.
- Premium security screening. This is an excellent feature of the lounge, allowing you to skip the busy security queues outside for a dedicated screening service that takes you through to gates 1-10.
INSIDER TIPWhile gates 1-10 service most of Virgin Australia domestic flights from Melbourne, it’s worth double-checking your boarding pass as some flights may leave from the newer Terminal 4, which is a lengthy walk from the lounge.
What I didn’t like
Really, the main piece of criticism I have is that there were long queues for food and coffee. I visited between 6am and 8:30am on a weekday, so I expected it to be busy, but I do think having the capacity for 600 people increases the chance of long lines and waiting times. So be prepared for this issue if you visit during peak times.
- No in-lounge flight announcements. I know a lot of frequent flyers appreciate flight announcements in lounges. However, with so many Virgin Australia flights leaving Melbourne, you'd almost never get peace and quiet if they announced them in this lounge. Fortunately, there are lots of screens listing flight departure details.
Points Finder Lounge Rating: 3.5/5 stars
THE POINTS FINDER TAKEThe variety of spaces, great service and premium security screening are highlights of this lounge. However, it does get busy at peak times. So, if you're thinking about paying for access, keep in mind that Melbourne’s Terminal 3 already has some decent cafes after security, as well as standing "desk" areas where you can plug in your laptop or other devices.
THE FINDER LOUNGE REVIEW PROMISE: Our lounge reviews are based on a visit to the actual lounge during normal operation. We offer an honest and open critique from one of our frequent flyer experts, and update with any relevant news as it comes to hand. Being in a lounge should always be more pleasant than just being stuck with waiting at the gate, but we won't shy away from highlighting issues. Learn more about how our scoring works.
Virgin Australia Melbourne domestic lounge details
Location: Down escalators from check-in, to the left before security screening area.
Opening hours: From first to last flight.
Who can get in? Virgin Australia business class guests, Velocity Gold and Platinum members and people with a current lounge membership get complimentary access to this lounge. If you have Silver Velocity status or an eligible credit card, you can also gain entry through single-use lounge passes.
Can you pay to get it? Yes, you can pay $65 to use the lounge up to 2 hours before your Virgin Australia flight departs, depending on how busy it is when you go to the lounge. Learn more in our Velocity lounge overview.
How many Velocity Points can you earn flying from Melbourne?
There's no simple way to tell how many points you'll earn on a domestic Virgin Australia flight from Melbourne, because Velocity Points are earned based on how much you pay for your fare. There is a base rate of 5 points per dollar, with tier bonuses for Silver, Gold and Platinum Velocity fliers. Check out Points Finder's detailed Velocity Frequent Flyer guide to learn more about Velocity Points and benefits.
Virgin Australia offers direct flights from Melbourne to the following Australian destinations:
- Alice Springs
- Gold Coast
- Hamilton Island
- Sunshine Coast
Pictures: Angus Kidman, Amy Bradney-George, Virgin AustraliaBack to top
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