Virgin Australia breaks new ground with pop-up check-in and baggage drop service

Posted: 8 February 2018 11:26 am


Coming soon to a cruise port, conference venue or hotel near you.

The way you check in at the airport is about to change now that Virgin Australia is launching a pop-up check-in counter. No longer will you have to wait in long queues to check yourself and your baggage in at the airport. Soon you'll be able to do it all at the cruise port upon arrival, at the conference venue upon departure and at many other locations.

It works using OACIS (Off Airport Check-In Solutions), which uses cloud-based technology to integrate with the airline check-in system. This enables it to "pop-up" anywhere you like via a laptop with an Internet connection.

This is a world first for Australia, with cities like Hong Kong already offering a similar "in-town check-in" service, where you can check-in and drop off your bags at select stations up to a day before your flight. When you do so, you'll also be given your boarding pass so that you can head straight to the departures when it's time to board your flight.

Now in its initial pilot program, Virgin Australia's pop-up check-in is available to cruise passengers disembarking from Sydney's Overseas Passenger Terminal and White Bay Terminal.

Group executive of Virgin Australia Airlines Rob Sharp said, "Over 1.5 million passengers are transported to and from Sydney by cruise ship in peak season and many of those who disembark at Sydney’s cruise terminals then fly to another destination."

"This new service means tourists can check-in and drop their bags off once their cruise ship has docked, and can then enjoy the freedom to explore the city, bag-free, before taking off to their next destination."

This program follows a successful trial of the service by Virgin Australia in September whereby cruise passengers at Sydney's Overseas Passenger Terminal were able to check their luggage in at the port for their upcoming Virgin flights.

Of that trial, the airline saw a net promoter score of 95%, 100% baggage reconciliation and no security incidents. It also gave passengers six hours to explore Sydney before having to leave to jet off to their next destination.

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