Get complimentary access to a Virgin Australia Lounge and you’ll never have a better reason to arrive early for your flight.
Travelling can be stressful, so why make it more difficult than it needs to be? In fact — why not make it easier? The Virgin Australia Lounge can do just that, by seeing you through to your flight with ease. With access to the lounge, you’re also able to take advantage of priority check-in, a specially-designed menu, Wi-Fi, services and entertainment. See what other benefits are available to lounge visitors, and how you can become a visitor yourself.
How does the Virgin Australia Airport Lounge work?
The Virgin Australia Airport Lounge offers Velocity members, Lounge members and business and first class Virgin passengers complimentary services before their flight. There are various benefits to these lounges, and they go beyond the Luke Mangan-designed buffet menu. Guest can enjoy priority check-in, Foxtel, and Premium Valet services among other things, to help make your time at the airport easier and more enjoyable.
Features of the Virgin airport lounge
- Priority check-in. If you’re only going for a short trip and just have carry on luggage, you can bypass the queues when you check-in at the lounge. Velocity Platinum and Gold members, as well as Business and Premium Economy ticket-holders, can also enjoy premium lounge entry and value and a priority screening security lane in Melbourne.
- Flight information. You’ll have access to flight information from within the lounge, with large screens displaying departure times and flight updates, The lounge team members will also make boarding announcements to ensure you don’t miss your flight.
- Dining services. One of the main perks is the complimentary food and drink that’s on offer in the lounge. You can enjoy barista coffee, cold drinks and snacks, as well as alcohol after 11am. You can also stay for the Luke Mangan-designed breakfast, lunch and dinner buffets.
- Lounge facilities. You’ll have access to lounge bathrooms and showers to freshen up before your flight, as well as to the complimentary Wi-Fi access and Foxtel. Virgin also offer newspapers from 95 countries in 55 languages, as well as live feeds from the Australian Stock Exchange.
- Business services. Virgin offers services for those who need to work on-the-go, including communal work tables, printing and photocopying services, and private meeting rooms that can be hired.
Who is eligible to get into a Velocity Airport Lounge?
- Velocity members. Velocity Platinum or Gold members are able to access the lounge when they’re travelling on a Virgin flight that day.
- Virgin Australia Lounge members. You can also become a Virgin Australia lounge member to get access to the lounge, and if you become a lifetime member you’ll be able to access the lounge through a self-service entry.
- Extended lounge network. Virgin Australia lounge members will also have access to Air New Zealand lounges in Australia and New Zealand, totalling 24 lounges when on domestic and trans-Tasman departures.
- Children. Those under the age of 18 can gain entry to the lounge, but must be accompanied by a parent or guardian. Virgin Australia lounge and Velocity Platinum and Gold members can bring two children aged three to 12 years into the lounge, and these children won’t be included in their guest allowance.
- Non-members. As a non-member you can gain entry with a Velocity Gold or Platinum member or a Virgin lounge member. You also have the option of buying a single entry for $65 when you’re travelling with Virgin, but with this pass you can only access the lounge for two hours before your departure.
How else can I get access to the Velocity Airport Lounge?
If none of the above scenarios apply to you, there is still another option available. Some rewards credit cards that are linked to the Velocity program will also give you complimentary lounge passes that you can use when you fly. As well as having lounge access you can also take advantage of other perks offered by some of these cards, which may include complimentary travel insurance policies, as well as earning points that can be redeemed for a variety of rewards.
If I join the Virgin Australia frequent flyer program and fly business class with a star alliance partner, can I access the lounge in Australia? What about accessibility in overseas lounges in Asia and Europe.
Hi Rob,
Thanks for your inquiry.
For Virgin Australia’s Velocity Frequent Flyer Program, you can enjoy the facilities in the Virgin Lounge before you fly. Redeem your points for a single entry pass or an annual membership to the Virgin Australia Lounge. You can check this page for a guide to the Virgin Australia’s Velocity Frequent Flyer Program.
I suggest contacting Virgin Australia directly for further inquiries and confirm the information.
Cheers,
Rench
Hi, I’m platinum and have 2 lounge passes in my benefits from my credit card. Can these be used by a family pooling member if I am not travelling with them?
Hi Mikey,
Thank you for your inquiry.
Usually, you can invite a guest (conditions apply), but you will need to accompany your invited guests at all times in the lounge, but need not be travelling with them. You may contact Virgin Australia to confirm.
Cheers,
May
Hi I have 2 complimentary passes to virgin lounge could I use them if I`m travelling with Singapore airlines?
How to become a member of Virgin Australia Lounge. Traveling from Adelaide to FiJi September 2017.
HI Diane,
Thanks for your question.
To join the Virgin Australia Lounge you must be a member of Virgin Australia’s frequent flyer program. You can visit the official website of Velocity to register for the program.
Cheers,
May
Hi Matt,
Thank you for your inquiry.
Members with complimentary access to the Virgin Australia lounge who are travelling international flights with Virgin Australia or on an Eligible Partner Airline are allowed to use the lounge, but this is subject to all the Terms and Conditions and lounge Rules. So since Singapore Airlines Alliance is an airline partner, then you may use your complimentary access to the Virgin Lounge while flying with Singapore Airlines, but be sure to read the T&Cs for more details.
Cheers,
May
what credit cards give you access to the virgin lounges??
Hi Frank,
Thanks for your question.
American Express Velocity Platinum Card
and Virgin Australia Velocity High Flyer Card give you complimentary Single Entry Virgin Australia domestic Lounge passes each year.
Cheers,
Anndy
I have a NAB velocity platinum visa card, am I eligible to any annual free passes to the Virgin Lounge?
Cheers
Jensen
Hi Jensen,
Thanks for your inquiry.
Unfortunately, the free access to Virgin Australia Airport lounges is not among the benefits and features of the NAB velocity platinum visa card. You can access the Virgin Australia Airport lounges for free if you’re a member of the Virgin Australia Lounge or holder Velocity Platinum or Gold membership.
Though non-Members (non-Virgin Australia Lounge and non-Velocity members) travelling with Virgin Australia can purchase Single Entry to the lounge on the day of travel with a valid Virgin Australia boarding pass for $65. Payable at lounge reception by credit card only and can only be used a maximum of 2 hours before departure time.
Cheers,
May
I have a NAB QANTAS Platinum ONE American Express Card. I am travelling to Fiji on Virgin this Friday. How do I get my complimentary entry to the Virgin club lounge. I am already a member of Qantas lounge. I want to check out Virgin one then sign up
Hi Hardish,
Thank you for your question.
If you’re a Virgin Australia Lounge member or a Velocity Platinum and Gold frequent flyer account holder, you’ll be able to take advantage of using the Virgin airport lounge for free. You can actually join the Velocity frequent flyer program using our guide here.
If you own a rewards credit card that is linked to the Velocity program, you will also be given complimentary lounge passes that you can use when you fly.
Hope this has helped.
Cheers,
May
Can I use my VA Velocity Lounge passes in an NZ domestic lounge if the NZ domestic is the AirNZ operated last sector of a Virgin booking BNE-AKL-DUD?
Hi Pete,
Thanks for your question.
You can usually only access a Virgin Lounge if you’re flying with Virgin Airlines that day.
I hope this has helped.
Cheers,
Sally
Hi
I have a Westpac American Express platinum altitude rewards card does this give us access to virgin lounge if we are traveling that day with virgin. If not can we purchase access with our points
Hi Andrew,
Thanks for your question.
Unfortunately, you can’t use that card to access Virgin lounge passes. Only Westpac Altitude Black cardholders receive complimentary lounge passes.
You can’t use your points to redeem access, but you can visit the lounge for $65 if you’re travelling with Virgin that day.
I hope this has helped.
Cheers,
Sally
Hi
If you can redeem your velocity points for airline tickets on tiger air and why then can’t you use the virgin lounge when you are flying with them
Hi Michael,
Thanks for your question.
Unfortunately, Virgin Australia’s website terms and conditions still state that you can only access the lounges if you’re flying with Virgin Australia that day. As a financial comparison service, we’re unable to confirm exactly why they have chosen to exclude this access to Tiger Air customers for now.
I’m sorry we couldn’t be of more assistance.
Cheers,
Sally
I am a qantas platinum FF and would like to check out Virgin australia out. Is there a status match option i can take up to match my qantas status?
Hi CJW,
Thanks for your question.
Unfortunately, you can’t trade your Qantas Frequent Flyer Points or Status for equivalents with Virgin’s Velocity program.
If you do decide to join the Velocity program, you can also earn points and build up status credits to earn extra rewards.
I hope this has helped.
Cheers,
Sally