Vina Money: Money transfer and exchange

Charges laid against Vina Money Transfer

Vina Money Transfer has been charged with allegedly fixing the Australian dollar to Vietnamese dong exchange rate it offers customers. You can read more about it on the ACCC's website.

For other money transfer options, check out our guide to some of the most popular services.

Vina Money Transfer and Exchange offers fast money transfers from Australia to more than 100 countries around the world.

Money can be sent to your recipient’s overseas bank account, made available for cash pickup or delivered door to door in some countries. Transactions can be processed on the same day they are lodged in many cases, and a handy online transaction tracker allows you to monitor the progress of your funds.

Vina has strong links with countries in South-East Asia, including Vietnam, Laos and Cambodia, with branches in each of these countries.

What are Vina Money's transfer exchange rates?

Vina Money Transfer’s exchange rates are updated throughout the day as global market conditions change. They usually compare favourably to the exchange rates offered by large Australian banks - for example, on August 26, 2015, when Vina offered an exchange rate of 1 AUD = 16,480 VND, Commonwealth Bank’s rate was 1 AUD = 14,925. To view the current rates, simply use the ‘Estimate Fees’ feature on the Vina website.

How much does it cost to transfer money with Vina Money Transfer?

The transfer fee that applies when you send money overseas with Vina Money Transfer will vary depending on where you are sending your money, how much you are sending and how your recipient will access the funds. For example, while sending a $1,000 bank account transfer to Vietnam will incur a fee of $15, sending the same amount for cash collection within minutes won’t attract a fee.

What are the minimum transfer amounts and available countries?

To see a full list of the more than 100 countries to which Vina offers transfers, click the ‘Send Money’ link on the company’s homepage and browse the drop-down menu of transfer destinations. Vina offers transfers to the following countries, among others:

  • Vietnam
  • Laos
  • Cambodia
  • Thailand
  • Vanuatu
  • United Kingdom
  • United States

What types of transfers can you carry out with Vina Money Transfer?

Vina Money Transfer allows you to place spot orders for one-off money transfers. You’ll need to visit a Vina branch or agent in order to send your funds, and there are three methods in which the money you send can be received:

  • Bank account deposit to your recipient’s overseas account.
  • Cash pickup from a Vina agent location in your destination country.
  • Door to door delivery service (this is only available in certain countries).

If you need assistance with a transfer, you can visit your nearest Vina branch or agent. Phone and online support are also offered during business hours.

The registration and transfer process

The exact transfer process varies depending on the method you choose.

For cash pickup transfers:

  1. Visit a Vina branch or agent and take along valid proof of ID and the money you wish to send.
  2. Provide the teller with your personal information and contact details and the same information for your recipient.
  3. Pay the teller.
  4. You will receive an eight-digit PIN that you can pass on to the receiver. They can use the PIN to pick up the funds.

For transfers to bank accounts:

  1. Visit a Vina branch or agent and take along valid proof of ID and the money you wish to send.
  2. Provide the teller with your personal information, contact details and bank account details for yourself and your recipient.
  3. Pay the teller.
  4. The funds will arrive in your recipient’s account shortly.

For door-to-door transfers

  1. Visit a Vina branch or agent and take along valid proof of ID and the money you wish to send.
  2. Provide the teller with your personal information and contact details and the same information for your recipient.
  3. Pay the teller.
  4. The funds will be delivered to your recipient’s nominated address.

What are the pros and cons of using Vina Money transfers?

Pros

  • Based in Australia. Vina has agents and branches across New South Wales and Victoria.
  • Minimal fees. Use the ‘Estimate Fees’ feature to determine the fees that will apply to your transaction - in some cases you will not have to pay any fees at all.

Cons

  • Limited information. The Vina Money Transfer website does not provide comprehensive information about transfer limits, transfer destinations or available currencies.
  • No branches outside NSW and Victoria. If you want face-to-face access and you're not in these states, another provider may be more suitable.

What other products and services does Vina Money Transfer offer?

  • Foreign exchange. Vina provides foreign exchange services at all of its branches, offering competitive rates and no commissions.
  • Prepaid travel cards. Enjoy the convenience and security of a prepaid Mastercard Travel Card.

Frequently asked questions

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3 Responses

  1. Default Gravatar
    AnneOctober 19, 2015

    Thanks Shirley.

    Cheers,
    Anne

  2. Default Gravatar
    AnneOctober 18, 2015

    Does Vina transfer parcels to Vietnam? My customers do not trust Vietnam post to deliver their parcels & Australia post is too expensive.

    • Avatarfinder Customer Care
      ShirleyOctober 19, 2015Staff

      Hi Anne,

      Thanks for your question.

      Unfortunately Vina doesn’t transfer parcels to Vietnam as it’s a foreign exchange service.

      Cheers,
      Shirley

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