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Vietnam Airlines offers full-service flights from its base in Ho Chi Minh City. It flies to the USA, Europe, the Middle East and Australia.
It also has an extensive network throughout Asia, with a particular focus on Southeast Asia. It is a member of the SkyTeam airline alliance.
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Where in Australia does Vietnam Airlines fly?
- Melbourne
- Sydney
Bestselling destinations from Vietnam Airlines
- Ho Chi Minh City
- Hanoi
- Da Nang
- Japan
- London
- Hong Kong
Vietnam Airlines Review | Pros and cons
Pros
- Manage your booking online. Log in to your account to manage your booking and check in online.
- Lotusmiles frequent flyer program. Membership benefits include access to business lounges, priority service, extra baggage allowance, and a points program that rewards you every time you fly, shop, eat out, or use a travel service offered by Vietnam Airlines or one of its partners.
- Member of SkyTeam. Vietnam Airlines is a member of the airline alliance SkyTeam, which makes it easier to book multi-stop destinations is easier. Frequent flyers can also earn and use their miles across the alliance network.
Cons
- Limits on promotionally priced flights. “Super Deal” flights cannot be cancelled, refunded or rerouted, and limitations apply to most promotional fares.
- Few Australian destinations. Vietnam Airlines only flies direct to Sydney and Melbourne at the moment.
What’s the Vietnam Airlines baggage allowance policy?
Economy class passengers can take one bag as carry-on luggage, and business class passengers can take two. Carry-on bags should weigh no more than 7kg each.
Checked baggage allowance varies depending on cabin class, route and Lotusmiles membership status. For most flights, the amount of checked baggage included is 20kg for an economy ticket and 30kg for a business class ticket.
Is there a Vietnam Airlines frequent flyer program?
The Vietnam Airlines frequent flyer program is called Lotusmiles. It has a tiered membership structure (silver, titanium and gold) with incentives and benefits designed to reward loyal customers.
Lotusmiles is compatible with the frequent flyer programs offered by SkyTeam airline partners and points can be earned and redeemed when flying with one of the partner airlines.
How do I make a booking with Vietnam Airlines?
On the Vietnam Airlines site, use the search form to find flights suitable for your travel plans. Choose your flights from the options and click “Book” to start the booking process. Follow the prompts to choose your flight preferences, and confirm your reservation by paying for the flights in full.
Alternatively, you can book a Vietnam Airlines flight through a preferred online travel booking agency. Some of the re-sellers of Vietnam Airlines tickets include:
Book a Vietnam Airlines flight now from Expedia.com.au
View detailsWhat forms of payment does Vietnam Airlines accept?
- Visa
- Mastercard
- JCB
What is the Vietnam Airlines cancellation policy?
Cancellation policies differ depending on your ticket class and type, so it’s best to check the conditions on your individual fare. If your ticket is flexible and you wish to make a change or cancellation, you should get in touch with Vietnam Airlines customer service by calling 1300 888 028 or sending an email to the address printed on your reservation confirmation.
