Velocity Global Wallet® Review

Rates and Fees verified correct on March 29th, 2017

Earn Velocity Points for your spending, load and spend in up to 11 different currencies and save on fees with the Velocity Global Wallet®.

The Velocity Global Wallet® is a Visa Prepaid Travel card that allows you to load and spend in multiple currencies, including Australian Dollars, US Dollars, British Pounds and Euros. It also earns 1 Velocity point per $1 spent overseas, 1 Velocity Point per $2 spent in Australia and doubles as your Velocity Frequent Flyer membership card.

As well as allowing you to earn points and avoid foreign transaction fees, the Velocity Global Wallet® offers no load fees, no monthly or annual account fees on active accounts and no foreign exchange fees overseas purchases when you spend from funds you hold in a wallet in the local currency.

Available CurrenciesAUD, CAD, EUR, GBP, HKD, JPY, NZD, SGD, THB, USD, ZAR
Multiple Currencies on One CardYes
Number of Cards Issued1
Minimum Load Amount$1
Maximum Load Amount$25,000
Maximum Annual Load Amount$75,000
24 Hour ATM Cash Withdrawal Limit$2,500
Card Issue Fee$0
Initial Load Fee$0
ATM Withdrawal FeeAUD 0.00, CAD 2.00, EUR 1.50, GBP 1.25, HKD 15.00, JPY 160, NZD 2.50, SGD 2.50, THB 60, USD 1.95, ZAR 20, Other than above: AUD 1.95
Reload Fee$0
Monthly Inactivity Fee
after 12 months inactivity
$1
Balance Enquiries$0
Card Replacement Fee$0
Currency Conversion Fee3%
BPay Reload fee$1
Negative Balance Fee$0
Available To Temporary ResidentsNo

How does the Velocity Global Wallet® work?

The Velocity Global Wallet® is designed to offer a simple and affordable way to spend money when you're travelling or shopping online. You can avoid foreign transaction fees by loading funds in the local currency of the country or countries you visit and paying with this card.

Pre-loading your international currency onto your Velocity Global Wallet® also allows you to lock-in exchange rates before you go overseas, making it easier to budget for your trip. When you use the card overseas, you also earn 1 Velocity Point per $1 spent, and in Australia you earn 1 Velocity Point per $2 spent.

The Velocity Global Wallet® is a prepaid Visa card, which means it can be used at over 30 million merchants worldwide. It also offers chip-and-PIN card security, the ability to freeze your card if it's lost or stolen and is not linked to your bank account.

Reloading funds and currencies on the Velocity Global Wallet®

There are two ways to add funds to your account:

  • Online transfer. You can transfer funds to your Velocity Global Wallet® directly from your bank account. Allow one business day for the transfer to be processed, or longer if transferring outside of Australian business hours.
  • BPAY. You can load funds on your Velocity Global Wallet® via BPAY. These payments can take up to three business days to be processed.

Australia Dollars is the default currency for loading funds onto the card. However, you can update your load currency to any of the other available options via your Velocity Global Wallet account. If you select an international currency, any Australian funds you load (ie. from your bank account) will be converted to your chosen default currency at the applicable daily exchange rate.

Once you have funds available, you can transfer money to additional "wallets" that allow you to hold and spend money in the other currencies available. You can hold a total of 11 currencies on this card:

  • Australian Dollars
  • Canadian Dollars
  • Euros
  • Hong Kong Dollars
  • Japanese Yen
  • New Zealand Dollars
  • British Pounds
  • Singaporean Dollars
  • South African Rand
  • Thai Baht
  • US Dollars
If you spend in one of these loaded and supported currencies where it's the local currency, you can avoid currency conversion fees when making purchases.

Velocity Global Wallet® currency allocation

Providing you have funds loaded onto your card, the local currency of the country where you're using the card will automatically be used, up to the amount available in that wallet. If you don’t have the local currency loaded on your card, a "drawdown sequence" will apply and funds from your next available balance will be used for your spending. By default, the drawdown sequence is set by the order of the wallets you create on the card, starting with Australian Dollars. For example, let's say you loaded Australian Dollars on your account, then added a wallet for US Dollars, British Pounds and Euros. If you were in the US but had no US dollars available, the drawdown sequence would use your Australian Dollar funds first, then British Pounds, then Euros. You can change the drawdown sequence via the Velocity Global Wallet® app or online. Note that a currency conversion fee of 3% of the Australian equivalent spending applies when you don't pay in the local currency.

How much does the Velocity Global Wallet® cost?

Fee type Cost
Issue fee$0
ATM withdrawalsAUD 0, CAD 2.00, 1.50 EUR, 1.25 GBP, 15.00 HKD, 160 JPY, 2.50 NZD, 2.50 SGD, 60 THB, 1.95 USD, 20 ZAR, AUD 1.95 for other currencies.
Reload feeFree
Currency conversion fee3% of the Australian equivalent when you don't spend in the local currency.
Exchange rateWhen you exchange money into a different currency wallet, it’s locked in at the current exchange rate. You’ll be shown the exchange rate on-screen before you transfer.
Inactivity fee$1 (charged monthly after 12 months of inactivity and only if there are remaining funds available)
Supplementary card$10.00
Emergency Cash Transfer Fee$15.00

Other features of the Velocity Global Wallet®

  • Global Wallet® App and Account Centre.You can activate and manage your Velocity Global Wallet® account online or via the Global Wallet® Account Centre app that's available for Apple and Android devices. Once you're logged into the service, you can add wallets, move funds, view your transaction history, report or block a lost or stolen card and access a virtual card to use online.
  • Virtual card. You can request a virtual Velocity Global Wallet® card for added security when shopping online. This allows you to make purchases without having to use your physical card number.
  • Supplementary card. If you want a backup card available for your account, you can request a supplementary card for $10. This card will have its own card number and PIN but gives you access to the funds you load onto your account. Supplementary cards last for up to five years and have the ability to earn points for spending on them.
  • Leftover cash. If you have funds left on your card when you return from holidays, you can either transfer it back to Australian dollars and withdraw it from a local ATM or you can transfer it to your nominated account.
  • Inactivity fee. Note that a monthly inactivity fee of $1 is charged after 12 months without transaction history.

How to get a Velocity Global Wallet® card

You must be a member of the Velocity Frequent Flyer program to get a Velocity Global Wallet®. The program is open to anyone living in Australia over the age of 18 and is free to join online via the Velocity website. If you are a Velocity member and don't currently have a Global Wallet® card, you can request one by logging into your Velocity online account. Go to the "My Benefits" section and follow the prompts to request your card.

  • Activating your card. When you receive your card you will need to activate it before you can use the Visa Prepaid functionality. To do this, go to the Velocity Global Wallet® website and follow the prompts to set up your account.
  • Loading funds. Once you’ve activated your card, you can load funds on your account through online transfer or BPAY.
  • Adding wallets. After activating your card and loading funds, you can add wallets for each of the foreign currencies you want available on the card and transfer funds between them at any time.

Benefits and drawbacks of the Velocity Global Wallet®

Benefits

  • Multiple currencies. Global Wallet® allows you to load and spend money in up to 11 currencies at a time.
  • Reward points. Get 1 Velocity Point for every $1 you spend in a foreign currency and 1 Velocity Point for every $2 you spend in Australia.
  • Low cost. This card has no ongoing fees and gives you a way to avoid foreign currency charges when you're spending money overseas.

Downsides

  • Conversion fees. When you make a purchase or ATM withdrawal that is not in the local currency or is not supported by the card, a 3% transaction fee applies, just like most debit, prepaid and credit cards.
  • Exchange rate. The Global Wallet® exchange rate may be less favourable than other Visa debit or credit card exchange rates
  • Additional card. Unlike some other travel cards, the Global Wallet® only provides a spare card if you request it for a fee of $10.
Global Wallet® offers a convenient way to save money and rack up Velocity Points when you’re overseas. Just make sure the Global Wallet® supports the currency of your destination and that you have the right funds loaded so you can avoid a currency conversion fee. As there are many travel cards on the market, make sure you compare your options so you can find the right one for your needs.

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Questions about Velocity Global Wallet®

Can I load different currencies each time?

This card allows you to load funds in Australian Dollars, and then transfer them to up to 10 other currencies (11 including Australian Dollars). You can manage your currency selection from the Velocity Global Wallet® Account Centre or via the app. Note that you must always have your Australian dollars currency wallet active.

Can I load money on my Global Wallet® at Australia Post?

You can load your Global Wallet® with money using a direct bank transfer or BPAY payment. Australia Post is not a supported load partner.

Do I need to tell Velocity about my travel plans?

Global Wallet® is a travel card made to be used overseas. You do not need to tell Velocity about your travel plans before you leave Australia.

How much does it cost to withdraw from ATMs in Australia?

There’s no withdrawal fee for taking out money from ATMs in Australia using Global Wallet®. Some ATM providers may charge their own ATM operating fee.

How do I set my Global Wallet® PIN?

You can set your PIN for your card online by logging on to the Velocity Global Wallet® Account Centre.

What’s the maximum load?

You can load up to $25,000 a time on the card as long as it doesn’t take you over the $25,000 maximum balance limit. The minimum load is $1.

What’s the ATM withdrawal limit?

You can withdraw up to $2,500 from an ATM in a 24 hour period.

How many extra cards can I get?

You can only order one extra supplementary card for a cost of $10.
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This page was last modified on 16 March 2017 at 5:18pm.

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481 Responses to Velocity Global Wallet® Review

  1. Default Gravatar
    Winefish | February 23, 2017

    It seems all commentators avoid the elephant in the room called the variation from the published exchange rate. So my question is: If I put $100AC into the wallet and convert it to Euros when the interbank rate is say 0.72, and then convert it back to $AC, how much credit have I got in $AU?

    • Staff
      May | February 24, 2017

      Hi Winefish,

      Thank you for your inquiry.

      With Velocity Global Wallet, the applicable exchange rate from AUD to EUR or vice versa will vary depending on when you transfer money across to a different currency. To view up-to-date exchange rates, log in to your Global Wallet Account Centre and select “Manage Wallets”.

      Cheers,
      May

  2. Default Gravatar
    Debra | February 19, 2017

    I will be travelling to London and Paris, do I need to change the order of currency wallets on my card to have Euros as 1st wallet while I am in France then change the order to Pounds sterling as 1st wallet when I get to London or does the ATM automatically withdraw from the corresponding wallet in that country.

    • Staff
      Anndy | February 22, 2017

      Hi Debra,

      Thanks for your question.

      With Velocity Global Wallet, if you have the local currency loaded on your card, that’ll be the currency that’s used when you’re spending in that particular currency. If you don’t have the local currency loaded, your card will use the drawdown sequence and use funds from your next available balance. You can change the drawdown sequence by contacting the Global Wallet customer assistance line.

      Cheers,
      Anndy

  3. Default Gravatar
    Dario | February 10, 2017

    Hi
    What’s the best way to transfer unused funds back to a bank or account? Is there a transfer option to move funds to a bank account?

    • Staff
      May | February 10, 2017

      Hi Dario,

      Thank you for your question and for contacting finder.com.au – we financial comparison website and general information service designed to help consumers make better decisions. Please note that we are not affiliated with any company we feature on our site.

      Yes, there is. You can transfer your leftover cash to your bank account through the Global Wallet Account Centre app, which is available from iTunes for Apple phones or from Google Play for those with Android-based phones.

      When you transfer your funds to your nominated bank account, make sure that you change the currency first back to AUD. Aside from transferring it your bank account, you can also withdraw your funds in AUD from an ATM.

      Please also note though that a monthly inactivity fee of $1 is charged after 12 months without transaction history, so you might like to close your account if you’re not going to use it again.

      Hope this helps.

      Cheers,
      May

  4. Default Gravatar
    Stephen | February 7, 2017

    What is the maximum amount you can load onto the card in a 12 month period

    • Staff
      Anndy | February 7, 2017

      Hi Stephen,

      Thanks for your question.

      For the Velocity Global Wallet, you can load up to $25,000 on the card at a time as long as your total money on the card will not exceed the $25,000 maximum balance limit. If you withdraw your money immediately, you can reload again anytime.

      The maximum amount that you can load for a 12-month period is $75,000.

      Cheers,
      Anndy

  5. Default Gravatar
    Dezzery | January 10, 2017

    What is the Velocity AUD ATM withdrawal fee?

    • Staff
      Anndy | January 10, 2017

      Hi Dezzery,

      Thanks for your question.

      The withdrawal fee for the Velocity Global Wallet within Australia is free but third party ATM operators may charge a fee.

      Cheers,
      Anndy

  6. Default Gravatar
    Paige | November 17, 2016

    Do I press the Credit or the Savings button when I withdraw cash from ATM in foreign countries?

    • Staff
      Jason | November 17, 2016

      Hi Paige,

      Thank you for your enquiry.

      Please press the credit button to withdraw cash using your Velocity Global Wallet card from ATM anywhere in the world where Visa is accepted.

      Cheers,
      Jason

  7. Default Gravatar
    Ken | November 5, 2016

    How long will a vehicle hire deposit refund take to appear in my Velocity Global Wallet account?

    • Staff
      Sally | November 7, 2016

      Hi Ken,

      Thanks for your question.

      This will depend on the company you hired your vehicle with, but you can expect the funds to return to your account within a few weeks. If they haven’t you should contact Velocity Global Wallet directly on 13 18 75 to confirm when you can expect the funds to return to your account.

      Cheers,

      Sally

  8. Default Gravatar
    Dave | October 31, 2016

    Does my Visa global wallet have travel insurance?

    • Staff
      May | October 31, 2016

      Hi Dave,

      Thank you for your question.

      I’m afraid that this Velocity Global Wallet issued by Virgin does not have a complimentary travel attached to it. Usually, the complimentary travel insurance is attached to the credit cards, which you may be able to find on this page.

      Cheers,
      May

  9. Default Gravatar
    Rob | October 19, 2016

    Is velocity considering the option of loading cash onto the card from for example Australia Post? This is more convenient for me and I’m sure others

    • Staff
      Harold | October 19, 2016

      Hello Rob,

      Thank you for your question. Unfortunately, there are only two ways to load your Velocity Global Wallet.

      1. BPAY. You can load funds on your Velocity Global Wallet via BPAY, but it’ll take three business days for the funds to appear in your account.
      2. Online transfer. You can also load funds with an online transfer, but this will take one business day to clear.

      Cheers,
      Harold

  10. Default Gravatar
    TravelBuddy | October 6, 2016

    Can the Global Wallet be used to BPay bills? If so, through which avenue?

    • Staff
      Sally | October 10, 2016

      Hi TravelBuddy,

      Thanks for your question.

      You can use your Global Wallet for online transactions, so if you’re paying your bill online, you’ll be able to use it in the same way that you would use your debit card to pay for bills. You can’t set up auto-repayments on the card, though, so you’ll need to manually pay the bill each month. Please note that debits for fees and charges do not accrue Velocity Points.

      Cheers,

      Sally

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