Velocity Global Wallet Card Review

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Earn Velocity Points as you spend in 11 foreign currencies wherever Visa is accepted.

The Velocity Global Wallet Card is a Visa prepaid travel card (distributed by Rêv Australia Pty Ltd) that allows you to load and spend multiple currencies with locked-in currency exchange rates. The Global Wallet also doubles as a Velocity Frequent Flyer membership card, allowing you to earn Velocity Points as you spend. In addition, you can save with locked-in exchange rates, free loads and reloads, and no foreign currency conversion fees when you spend in supported currencies.

$0

Initial Load Fee

$0

Reload fee

AUD, USD, CAD, EUR, GBP, HKD, JPY, NZD, SGD, THB, ZAR

Available Currencies

Details

Available CurrenciesAUD, USD, CAD, EUR, GBP, HKD, JPY, NZD, SGD, THB, ZAR
Multiple Currencies on One Card?Yes
Number of Cards Issued1
Minimum Load Amount$1
Maximum Load Amount$25,000
Maximum Load Amount (Annual)$100,000
24 Hour ATM Cash Withdrawal Limit$2,500
24 Hour Purchase (POS) Transaction Limit$2,500

Which currencies can I load onto my Velocity Global Wallet Card?

The Velocity Global Wallet Card supports the following 11 currencies:

  • Australian dollars (AUD)
  • Canadian dollars (CAD)
  • Euros (EUR)
  • British pounds (GBP)
  • Hong Kong dollars (HKD)
  • Japanese yen (JPY)
  • New Zealand dollars (NZD)
  • Singapore dollars (SGD)
  • Thai baht (THB)
  • US dollars (USD)
  • South African rand (ZAR)

All funds are loaded into your Australian currency wallet unless you have selected a foreign currency wallet as your Preferred Load Wallet. In that case, your funds will be loaded with the real-time exchange rate for that currency. Rates are updated continuously throughout the day, and you can check them at any time anytime using the Global Wallet app or website.

What happens when I spend in an unsupported foreign currency?

In the event you make a purchase in a currency that isn't supported, or isn't sufficiently loaded on the card, two things will happen. First, a foreign exchange fee of 2.25% will be applied to your total transaction amount.

Second, available funds from your other active currency wallets will be debited to pay for the transaction, according to the currency order or "drawdown sequence". The drawdown sequence is the order in which you prefer your available wallet balances to be debited when making a transaction. You can set your preference with the Global Wallet app, online, or by calling customer assistance on 13 18 75, or +61 2 8667 5924 from overseas.

How does the drawdown sequence work?

To illustrate, imagine you load your Velocity Global Wallet Card with AUD$1,000 and subsequently convert AUD$99 into New Zealand Dollars and AUD$900 into Thai baht (THB). On your way to Bangkok, you stop over in Singapore and have a meal priced in Singapore dollars at SGD$200.

When you use your card to pay, it performs an "auto wallet transfer" to transfer funds from your first wallet in the drawdown sequence, which is the Australian currency wallet. Since you only have AUD$1 left in that wallet, your card performs a second auto wallet transfer to convert your NZD balance into SGD.

As that isn't sufficient either, a third auto wallet transfer takes place converting THB into SGD to complete the transaction. All three currency conversions are subject to Velocity's prevailing exchange rates and the 2.25% currency conversion fee.

Where can I use my Velocity Global Wallet?

You may use your Velocity Global Wallet Card online, in-store and at ATMs globally wherever Visa is accepted, including over 30 million locations worldwide. Your card cannot be used for Internet gambling or illegal transactions, cash-out transactions at a point of sale, or where a merchant does not accept Visa prepaid cards.

Features of the Velocity Global Wallet Card

Other features and benefits you can access with a Global Wallet card include:

  • Velocity Frequent Flyer program. Enjoy the membership perks of the Velocity Frequent Flyer program, including the ability to earn points per $1 spent. Earn 2 Velocity Points per $1 spent overseas and 1 point per $3 spent in Australia. You can redeem points for travel, dining, entertainment, lifestyle products and services.
  • Locked-in exchange rates. Locking in currency exchange rates ahead of travelling helps you to stay in control of your budget and spending.
  • Additional card. You can request a supplementary card for $10 via the Global Wallet Account Centre. This card lasts for up to five years and functions in the same way as the primary card, giving access to the same funds and letting you earn Velocity Points whenever you use it for purchases. It also serves as a backup card should you lose or damage the first one.
  • Worldwide ATM alliance. Access your cash at any overseas ATM that accepts Visa prepaid cards.
  • Smartphone app. Easily manage your account online by logging in to the Global Wallet Account Centre or by using the Global Wallet app on your smart device. You can view your transactions and balances, as well as transfer money between currency wallets.
  • Account and transaction limits. Your account balance cannot exceed AUD$25,000 or its equivalent. The maximum daily amount you can withdraw from an ATM is AUD$2,500 or its equivalent in another currency, or the withdrawal limit set by the ATM operator.

How much does the Velocity Global Wallet Card cost?

This table presents the costs associated with using the Velocity Global Wallet Card and explains when the fee will be charged.

Type of feeCostWhen you'll be charged
Purchase fee$0You don't have to pay a fee to order the card.
Supplementary card fee$10When you request an additional card
Load/reload fee0%You won't be charged a fee when you load or reload with bank transfer.
International ATM withdrawal feeAU$1.95Each time you withdraw money from an overseas ATM in the relevant supported currency.
Domestic ATM withdrawal feeAU$1.95When you withdraw funds from an ATM in Australia
Currency conversion fee2.25% of the transaction (in AUD$)Whenever you transact in a currency that is unsupported or insufficiently loaded on your card
SMS fund transfer fee$0There is no fee to transfer money to other cardholders via Mobile Services.
Card to card transfer fee$0You won't be charged if you transfer funds to another card.
Inactivity feeAU$1.95This fee will apply each month after your account has been inactive for 12 consecutive calendar months.
Closure/cash-
out fee
$0It is free to close your account and cash out any available balance.
Emergency cash transfer fee$15When you request an emergency cash transfer of up to AUD$3,000 or equivalent.

How to use the Velocity Global Wallet Card

Follow these steps to get your travel card up and running.

  1. Activate the card. You can activate your Velocity Global Wallet Card with the Global Wallet app, online or by calling 13 18 75 in Australia, or +61 2 8667 5924 from overseas and following the prompts. Make sure you have your personal information (such as your contact details and drivers licence) on hand for identification purposes.
  2. Load funds onto the card. Once your card is activated, you can load Australian dollars onto your Velocity Global Wallet Card via bank transfer or BPAY. You can find instruction details for either method by logging in to the Global Wallet Account Centre.Note that bank transfers can take up to one business day to be reflected in your account, while BPAY transactions can take up to three business days. The maximum amount for each load or reload is AUD$25,000 as long as it doesn't cause your total available balance to exceed AUD$25,000.
  3. Manage your online account. Once funds are loaded to your Velocity Global Wallet Card, you can transfer money between currencies by logging in to the Global Wallet Account Centre online, or by using the Global Wallet app on any smart device.You can perform a variety of tasks including the following:
    • View your account balance and transaction history
    • Move money between currency wallets
    • Activate a replacement card
    • Request a supplementary card
    • Report a lost or stolen card
    • Change your account password and card PIN
    • Reclaim funds
    • Manage your alert notifications

What do I do if I return home with foreign currency remaining on the card?

Keep the money on your card for future trips, or apply for a funds redemption by logging in to your account online or by calling Customer Assistance on 13 18 75. Any remaining foreign currency will be converted to Australian dollars at the prevailing Velocity exchange rate at the time your request is processed, and the funds paid out to you via your designated method.

Who do I contact if my card is lost, stolen or damaged?

Report any card loss or theft instantly, as you may be held liable for losses resulting from unauthorised transactions if you take too long to report the incident. Cancel your card using the Global Wallet app or via the Global Wallet Account Centre. You can also call 13 18 75 or +61 2 8667 5924 while overseas. You can request a replacement card or emergency cash transfer, or use your supplementary card if you have one.

How to apply for a Velocity Global Wallet Card

If you're an existing Velocity member, log in to your Velocity account and go to "My Benefits".

If you're new to Velocity, you can request that your new membership card comes enabled with Global Wallet. Go to the Velocity website and click the "JOIN FREE NOW" button. You will be required to fill in an online form with your personal details and contact information. For security purposes, you will also need to create a password, PIN and security question.

Your card will arrive via post in 10 to 15 working days.

Are there any eligibility requirements?

You must be over 18 and have a residential address in Australia.

In addition to locked-in currency exchange rates and fee savings, the Velocity Global Wallet Card offers a great way to earn Velocity Points on your overseas expenditure. Compare all available travel card options before applying to make sure you choose one that will best serve your personal travel needs and spending preferences.

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581 Comments

  1. Default Gravatar
    Emma
    October 12, 2019

    Can I load money onto the card in UK Pounds to spend in Australia?

    • AvatarStaff
      Ash
      October 12, 2019

      Hi Emma,

      Thanks for contacting Finder.

      No, you cannot load UK Pounds directly to the Velocity Global Wallet Card. The initial load will be in Australian Dollars then you can convert it to the currency that you prefer through the Global Wallet Account Centre online or the Global Wallet app on any smart device.

      I hope this helps.

      Cheers,
      Ash

  2. Default Gravatar
    Danielle
    October 2, 2019

    Do I have to notify Velocity of card use in China for my upcoming trip?

    • AvatarStaff
      Charisse
      October 3, 2019

      Hi Danielle,

      Thanks for reaching out to Finder.

      You do not have to inform Velocity prior to using your Global Wallet prepaid travel card in China or overseas. Just make sure your card is activated and loaded, then you can shop worldwide- everywhere Visa travel cards are accepted.

      Activating the card is quick and easy using the app or the online account centre.

      I hope this helps.

      Cheers,
      Charisse

  3. Default Gravatar
    Sue
    September 19, 2019

    Have just found a card in our drawer. Wondering if it is an active card and if so, where can I add funds, please?

    • AvatarStaff
      Jeni
      September 20, 2019

      Hi Sue,

      Thank you for getting in touch with Finder.

      Please check the card’s expiry date first. If that is already expired, you may contact Velocity Global customer service to help you on transferring the remaining balance if there is to your bank account. You may also let them know that you wish to keep using the card is still active as they would be able to assist you on putting funds on it as well as accessing your Velocity Global Wallet account online.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  4. Default Gravatar
    Rod
    September 15, 2019

    Can I use the card for online purchases, i.e. eBay?

    • AvatarStaff
      Jeni
      September 15, 2019

      Hi Rod,

      Thank you for getting in touch with Finder.

      Yes, you may use this card for online purchases so long that the card has enough fund that may cover what you’re purchasing online and accept Visa card.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  5. Default Gravatar
    Ross
    July 26, 2019

    I am trying to login to the app to be able to change my PIN (since I have forgotten the original). I Use my Velocity number and the Password which works on this website but will not work on the app. I attempted to create an account but it keeps coming up with serer error.

    Please advise what to do. I am travelling tomorrow and would like a PIN that will work
    Thanks

    • AvatarStaff
      Nikki
      July 27, 2019

      Hi Ross,

      Thanks for your question. Sorry to hear you are having problems with your PIN abroad. I would be glad to help you out, unfortunately, we don’t have access to Velocity’s system. It would be best to reach out to them directly to find a solution on this matter. Hope this helps and feel free to message us back should you have further questions.

      Best,
      Nikki

  6. Default Gravatar
    Massimo
    July 8, 2019

    Hi,

    Next year, I’m going to Dominican Republic for 6 weeks on holiday. I would like to know if I can use and withdraw money with my card while I’m over there? Also, how do I activate my card?

    • AvatarStaff
      Jeni
      July 9, 2019

      Hi Massimo,

      Thank you for getting in touch with Finder.

      Yes, you may use this Velocity Global Wallet travel card while in Dominican Republic, wherever Visa is accepted. You may activate your Velocity Global Wallet travel card online or via the Global Wallet app just in minutes.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  7. Default Gravatar
    Krystal
    June 29, 2019

    I am traveling to Sweden and Hungary soon before heading to western Europe. Just wondering how much the atm withdrawal fees will roughly be and will there also be the conversion fee on top of that? And if I use the card for purchases will it just be the 2.25% conversion rate?

    • AvatarStaff
      Bella
      June 30, 2019

      Hi Krystal,

      Thanks for your inquiry.

      There is AU $1.95 withdrawal ATM fee each time you withdraw money from an overseas ATM in the relevant supported currency. As for the currency conversion fee, there is a 2.25% (AUD$) fee whenever you transact in a currency that is supported or insufficiently loaded on your card.

      I hope this helps.

      Kind regards,
      Bella

  8. Default Gravatar
    John
    June 25, 2019

    Can I spend money here in Australia and how much fees does it cost?

    • AvatarStaff
      Jeni
      June 26, 2019

      Hi John,

      Thank you for getting in touch with Finder.

      You may use this card in Australia. For your domestic ATM withdrawal, it will cost you AU$1.95.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  9. Default Gravatar
    Simon
    May 23, 2019

    Hello there,

    Do I earn points on bank transfers from my global wallet to another bank account?

    Thanks,
    Simone

    • AvatarStaff
      Nikki
      May 24, 2019

      Hi Simon,

      Thanks for getting in touch!

      Transferring funds from your global wallet to another bank account doesn’t earn you points. You’ll earn Velocity Points on all your eligible purchases, in stores and online, locally and overseas.

      Overseas: 2 Points for every AU$1 spent (in the equivalent international currency)
      In Australia: 1 Point for every AU$3 spent

      You won’t earn Velocity Points on ATM withdrawals, money orders, travellers’ cheques and foreign currencies in cash, payments made to the Australian Taxation Office or other national or local Australian tax authorities, fees and charges, account adjustments, reversed transactions, gambling transactions and business transactions.

      Hope this was helpful. Don’t hesitate to message us back if you have more questions.

      Best,
      Nikki

  10. Default Gravatar
    Shirley
    May 21, 2019

    Is there a card that an U18 can use? My child is U16 and will be travelling unaccompanied to Europe. It would be convenient to have less cards and have a dual purpose for his Velocity card.

    • AvatarStaff
      Nikki
      May 21, 2019

      Hi Shirley,

      Thanks for your inquiry!

      It’s helpful to know that in Australia, people under 18 are not able to apply for a credit card. This policy is part of the strict lending rules that protect young Australians from accumulating debt they are not yet mature enough to take on.

      Given this, there are ways your child can hold a credit card for travel and one of the options is to be a secondary cardholder of your credit card. More information on this can be read when you go to this page.

      Hope this was helpful. Don’t hesitate to message us back if you have more questions.

      With care,
      Nikki

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