Vaya’s Price Guarantee promises savings (but you have to find a plan that qualifies)

Posted: 10 May 2016 4:00 am


Vaya’s latest salvo in the low-cost MVNO space offers plans at competitor rates plus a free month, but the devil is in the detail.

Vaya’s latest promotional effort for its low-cost mobile services revolves around a scheme that’s probably familiar to many consumers; find a lower price than an existing Vaya SIM-only plan and the carrier will match it.

To sweeten the pot -- because at that stage the difference between Vaya and another MVNO on the same network might be somewhat moot -- it will also give you the next month’s access for free, by way of a customer credit.

This sounds like a big challenge to its MVNO brethren, but as always it pays to read the fine print. There are some particular limitations to the offer. It has to offer a better voice, data and text inclusion to qualify, and must come from a SIM-only plan, so contracts with a bundled handset need not apply.

Equally, plans that are for data-only SIMs only don’t qualify. Finally, prices have to be the normal set prices; Vaya specifically notes that to qualify you have to provide a "non-promotional" price that beats its own deals.

Checking through our Mobile Phone Finder, we couldn’t find deals that would conclusively "beat" Vaya’s current offerings as they stand. There are a few deals that would match it, but that’s not beating, and some that are cheaper but don't have equivalent call or data value. One example is TPG’s current promotion on its T4G plans, but again, that’s a promotional offer so disqualified out of the gate)

Here’s the current range of Vaya’s plans for your perusal. Vaya is owned by amaysim, but unlike amaysim uses offshore phone support where amaysim sells itself on having support staff located within Australia if that’s important to you.

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