UberX given the green light to pick-up passengers from Sydney Airport

Stephanie Yip 6 May 2016

airport-arrival-shutterstock_32964238-1

Passengers arriving at Sydney Airport can now legally be picked up by on-demand car service UberX from the free public pick-up zones at the domestic and international terminals.

This move comes ahead of a dedicated zone for Uber rides, which are not seen as a taxi service and therefore are not allowed to pick-up passengers from the airport's taxi stands.

Previous to this, Uber was legal in NSW but had implemented a "geofence" around the airport, which blocked Ubers from being ordered to the terminals. This new move sees Uber implement a "virtual queue" via the smartphone app's booking service. This will ensure that drivers and partners who have been waiting the longest will receive requests first, as opposed to whoever is closest by location which is the normal practice of the service.

Bookings can be made using the app as soon as they arrive at the terminal and riders are provided with full details of the car in order for a smooth pick-up. Uber has advised that due to the 10/15 minute (domestic/international) fee free nature of the public pick-up zone, it advises drivers who may have to wait longer than this period to "do a loop and reenter" the pick-up zone to avoid added fees.

Uber has further issued these guidelines for riders and drivers, recommending that drivers remain in the waiting zone until the passenger calls them to the pickup area.

Domestic terminal

Uber-domestic-terminal

International terminal

Uber-international-terminal

UberX is one of the most economic options for Uber customers, with a base fare of $2.50 and a charge fare of $0.40 per minute and $1.45 /km. In comparison, a basic taxi will charge $3.60 for flag-fall and $2.19/km with a $4.10 airport rank fee. For example, a ride from the domestic airport to an Inner West suburb such as Newtown costs around $23 by UberX.

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12 Responses

  1. Default Gravatar
    DessOctober 31, 2016

    How much does it cost from Sydney airport to Chatswood for 3 people & how do I pay for it?

    • Staff
      MayOctober 31, 2016Staff

      Hi Dess,

      Thanks for your inquiry.

      When using Uber services, the payment is actually cashless as you will need to enter your debit or credit card when creating or signing up for an account. Through the app, you can request for the service by selecting your options for wait time, size and price and then input your pickup location.

      You will be able to estimate your Uber fare on this page.

      Hope this helps.

      Cheers,
      May

  2. Default Gravatar
    MarkOctober 15, 2016

    How much does Uber charge from Sydney Airport to Paddington?

    • Staff
      ElizabethOctober 17, 2016Staff

      Hi Mark,

      You can estimate your Uber fare on the Uber website here.

      Hope this helps,

      Elizabeth

  3. Default Gravatar
    aiAugust 26, 2016

    it there a baby seat when pick up? or we must order it? if order. how can we do it, by phone? contact number please.

    • Staff
      StephanieAugust 29, 2016Staff

      Hi Ai,
      Thanks for your question.
      As Uber is an on-demand ride service that connects drivers with riders, there is no guarantee there will be a baby seat in the vehicle. You cannot make this request through the app at the moment so you may have to bring your own baby seat or perhaps order a taxi where you can make such a request.
      I hope that helps,
      Stephanie

  4. Default Gravatar
    KevinJuly 31, 2016

    Hi Jenny
    Thanks for the info on Uber pick up at the airport.
    Is the Uber pick up location sign posted at Syd international terminal?
    Is it on “Centre Road” (as per Google map)
    Thanks
    Kevin

    • Staff
      StephanieAugust 1, 2016Staff

      Hi Kevin,
      Thanks for your question.
      At the moment, the UberX pick-up point at Sydney International Terminal is on the western side of Cooks River on Innesdale Road, Gertrude Street, Robert Lane or Levey Street.
      If you are being picked up by the premium UberBLACK the pickup zone is in the car hire area.
      I hope that helps,
      Stephanie

  5. Default Gravatar
    JennyJuly 26, 2016

    Hello, we are flying to Sydney on Friday, how do I go about getting a uber driver?

    • Staff
      StephanieJuly 27, 2016Staff

      Hi Jenny,
      Uber is an on-demand, app-driven service. You’ll first need to download Uber here and register for an account.
      When you arrive at Sydney Airport, open the app, choose the type of car you’d like to order (UberX is the cheapest) and order the driver. You’ll be able to see how far away they are and when they’ll arrive to pick you up.
      Hope that helps,
      Stephanie

    • Default Gravatar
      newDriverSeptember 27, 2016

      Hi,
      I have a car with 7 seats and a baby seat also. Does these features give me better rate or priority if i decide to drive for Uber ?

    • Staff
      StephanieSeptember 27, 2016Staff

      Hi newDriver,

      Thanks for your question.

      Please be advised that finder.com.au is a price comparison website and not Uber.

      For details regarding becoming an Uber driver, please contact Uber direct as the company has various eligibility requirements.

      Sorry I couldn’t have been of more help,

      Stephanie

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