Uber and Ola urge riders to wear face masks in NSW

Posted: 7 August 2020 10:41 am

Woman wearing a mask sitting in the back of a vehicle.

What to know before you catch your next ride.

NSW Health is strongly recommending that anyone catching a rideshare, taxi or hire car should wear a mask.

In response, Uber and Ola have contacted their users, urging them to wear masks when using rideshare in New South Wales.

Masks are already mandatory across Victoria and for anyone catching an Uber, DiDi or Ola from the airport. Further to this, airport arrivals must handle their own luggage to reduce the spread of COVID-19.

But this isn't purely a rider effort.

Uber and Ola drivers are required to wear a mask when behind the wheel. Both companies are enforcing this through regular face covering checks.

Drivers are also subject to daily temperature checks and must clean all of their vehicle's high-touch surfaces at the beginning of the day and after each ride.

Another way that rideshare is keeping riders and drivers COVID-safe is through social distancing.

All passengers must ride in the back seat and a capacity limit is in place based on the type and size of car.

For example, all Ola vehicles may only accept three riders while Uber only allows three passengers in an UberX, Comfort or Premier ride or up to five in an UberXL.

If your ride is over capacity, drivers have a right to cancel your trip.

Generally, you'll find that rides now come equipped with hand sanitiser and tissues for passenger use. Though, it's still encouraged that you bring your own.

Windows may be cranked down in lieu of air conditioning to allow for better airflow. All rubbish, such as used tissues, must be taken with the rider at the end of the journey.

Want more help with masks? Check out our overview of face masks, how to choose the best one, what doctors recommend when using them, the rules that apply in Australia and our regularly-updated guide on where to buy masks.

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