Trend Micro may not be the most familiar name in antivirus software for most, but if you're looking for a service with round-the-clock customer service, there's not much else that beats it.
In the 17 years since its humble beginnings in California, antivirus software provider Trend Micro has expanded globally with offices in Tokyo, Japan, and regional headquarters in Asia, Europe, and the Americas. It offers its products and services in Australia. Although the name Trend Micro may not ring any immediate bells, Trend Micro is a name that the security-conscious associate with top performance and unrivalled customer care.
- In 2013, when this company celebrated its 25th anniversary, Trend Micro was awarded number one spot for small business content security by Canalys Research.
|Pros||Cons||The bottom line|
|With modern features like social networking scanning, an attractive, user-friendly website and 24/7 customer support with remote access, Trend Micro is definitely a standout service for casual or inexperienced users. However, the price hike for these handy services might be enough to turn some customers away.|
Products and services, price and packages
Trend Micro offers different security solutions for home users, and you can choose one depending on your requirement. What helps is that you can get a feel of what you can look forward to by opting for a free trial first. Details of your options are as follows.
For PC only
These are Trend Micro's PC plans.
Internet Security 2017
This program protects your social network privacy, offers a child-friendly online experience and makes online shopping and banking more secure. Internet Security covers PC only.
- 1 PC: $49.95
- 3 PCs: $99.90
For Mac only
Trend Micro also offers a plan for Mac users.
Antivirus for Mac
Though Macs are far less vulnerable to viruses than PCs, other malware like trojans can attack Mac O SX . Trend Micro's Mac option guards against viruses, dangerous websites and cyber criminals. It also offers protection against identity theft and invasion of social media privacy.
- 2 devices, 1 year: $49.95
- 2 devices, 2 years: $99.90
These are the plans Trend Micro offers for users with multiple devices.
Maximum Security 2017
This robust plan offers protection for up to six devices and covers your PC, Android, and iOS devices. On top of all the features offered by the above plans, Maximum Security 2017 gives you online storage scanning for Microsoft OneDrive, a password manager, and a proprietary browser for secure online banking. As a neat little bonus, this plan also gives you a mobile tracker for lost smartphones and tablets.
- 4 devices, 1 year: $99.95
- 6 devices, 2 years: $189.90
Premium Security 2017
This plan is essentially the premium version of Maximum Security 2017. It offers all the same features (on six different devices) with the added benefit of 24/7 remote access support, meaning you don't have to get hands on if something goes wrong.
- 6 devices, 1 year: $149.95
- 6 devices, 2 years: $269.90
What kind of customer support does Trend Micro offer?
Aside from the plethora of customer support options that exist for paid users, like remote access, 24/7 live chat and phone support, and Silver IT Helpdesk, the Trend Micro website is filled with helpful FAQs and information on viruses, threat removal etc. It's nice to see a company that wants their customers to understand the reasoning behind their purchase. If the answer you're looking for isn't on the Trend Micro website, it can probably found somewhere in the discussion forums and if not, just ask yourself!