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Trello review

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It’s celebrated by customers, but features and tech support are limited.

Trello helps individuals and teams tackle projects and tasks through an interactive board. Choose from four service tiers, including a free service well-suited to individuals. But factor in that tech support is available weekdays only — and by email.

  • Choose this software if you’re seeking simple task-management software.
  • Consider something else if you prefer more robust technical support.

Trello’s features

Underpinning Trello’s software offerings is its board system, where users can create lists, add task cards, set due dates and assign tasks to team members.

Most features offered on this simple, highly visual platform are designed to support the board system:

  • Boards. Create a project board — a workflow hub where invited team members can design lists, add task cards and comment on project progress.
  • Due dates. Set deadlines for task cards and assign them to appropriate team members.
  • Workflow automation. Eliminate tedious tasks with rule-based triggers, custom card and board buttons, calendar commands and deadline comments.
  • Team board templates. Take advantage of a comprehensive library of industry-specific board templates, including custom designs for those in engineering, marketing and product management.
  • Board app integrations. Customise projects with a range of board-specific app-integrations — called Trello Power-Ups — across analytics and reporting, communications, social media, file management and more.

Trello pricing and fees

Note: Prices on the Trello website are listed in USD.

Trello offers a free service alongside three paid tiers: Gold, Business Class and Enterprise. Eligible educational institutions receive a 30% discount on Trello’s paid tiers, while registered nonprofits are eligible for discounts of up to 75%.

BasicBusiness ClassEnterprise
CostFree
  • Monthly: per user, per month
  • Annually: US$9.99 per user, per month
  • US$20.83 per user, per month for 20 to 300 users
  • US$20.81–US$15.97 per user, per month for 301–600 users
  • US$15.96–US$12.92 per user, per month for 601–1,000 users
  • US$12.91–US$5.92 per user, per month for 1,001 to 5,000 users
Power-Up boards1UnlimitedUnlimited
Features
  • 10 team boards
  • Unlimited personal boards, cards and lists
  • Up to 10 MB per file attachment
  • Task automation
  • Commands limited to 1 card button, 1 board button and 1 rule
  • Up to 50 commands runs monthly
  • Two-factor authentication
All features of Gold tier, plus:

  • Unlimited team boards
  • Unlimited personal boards, cards and lists
  • Priority support
  • Team board templates and collections
  • Custom fields
  • Calendar and map view
  • App integrations
  • Team task automations
  • Unlimited buttons, rules and scheduled commands
  • Up to 6,000 command runs monthly
  • Command administration
  • Email notifications
All features of Business Class tier, plus:

  • Advanced board automations
  • Unlimited command runs
  • Power-Up administration
  • Attachment restrictions
  • Organisation Wide permissions
  • Organisation visible boards
  • Public board management
  • Single Sign-On for all SAML IdPs

How do I sign up for Trello?

If you’re ready to create an account, head to Trello’s website:

  1. Click Sign Up on Trello’s homepage.
  2. Enter your email address. Click Continue.
  3. Enter your full name and create a password. Click Sign up.
  4. Give your first Trello board a name and add titles for cards in your Things To Do list.
  5. Confirm your email address by following the link Trello sends to your inbox.

How does Trello work?

Trello is online project-management software designed to help individuals and teams organise and complete tasks. It offers a free tier with limited board integrations and three paid service tiers.

Trello’s software uses interactive project boards for teammates to create to-do lists and task cards, set deadlines and assign tasks to fellow team members. A mobile app for both Android and iOS helps teams stay connected across a variety of devices with offline synchronisation to cover periodic lapses in Internet connectivity.

Pros and cons

Pros

  • Free service tier. Individuals and teams can access Trello’s core software for free.
  • Highly reviewed. Trello garners impressively high feedback across Trustpilot, G2, Google Play and the Apple App Store.
  • Lots of integrations. Between Trello’s board-specific add-ons and its browser extensions, it offers more than 200 app, plug-in and software integrations.

Cons

  • Limited support. Trello tech support is limited to email inquiries on weekdays from 9am to 5pm ET.
  • Limited features. Trello’s free service tier limits board Power-Ups, and its core features aren’t as robust as competing task-management software providers.

Customer reviews and complaints

Trello feedback is overwhelmingly positive. It earns an A+ rating from the Better Business Bureau and high marks across a number of review platforms:

TrustpilotG2Google PlayApple App Store

★★★★★

4.7 out of 5
Based on 65 reviews

★★★★★

4.3 out of 5
Based on 10,169 reviews

★★★★★

4.5 out of 5
Based on 88,904 reviews

★★★★★

4.6 out of 5
Based on 4,000 reviews

Customers rave about Trello’s simple, user-friendly design and rely on the platform to organise both personal and business-related tasks. Common complaints include Trello’s lack of dark mode (though third-party extensions can solve the problem) and login errors when switching between devices.

How do I contact Trello support?

The only way to correspond with Trello customer support is by email:

  • Email. Complete a secure online form for a reply from customer support.

Compare collaboration software

Bottom line

This popular software helps individuals and teams stay organised and on task with collaborative boards, lists and tasks. Customers say it’s quick to pick up, and it maintains an outstanding reputation across multiple review platforms. It’s biggest drawback? Limited tech support.

Explore your software options with other providers to find the best fit for your business.

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