Compare policies available from World Travel Insurance for your trip and get cover in place.
The Department of Foreign Affairs and Trade deals with more than 25,000 cases each year of Australians getting into trouble and requiring assistance overseas, and many of them are only in that situation because they went without travel insurance.
Without any protection in place, emergency situations can be devastating... For example, the cost of medical evacuation back to Australia, if an injury forces you to return home for treatment, can run into hundreds of thousands of dollars.
You can find policies to suit a range of budgets, different levels of cover to suit your requirements. One such provider is World Travel, with a range of options for covering you overseas, but it can be advisable to compare a wide range of options to find the best policy for your needs.
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Who Underwrites World Travel Insurance?
World Travel Insurance products and services are provided by Allianz, and World Travel acts as referrer for 1cover Travel Insurance.
Policies available from World Travel
World Travel offers five different travel insurance policies to travellers, with options for singles and families. They have three international policies and two domestic ones:
- Comprehensive. This plan offers unlimited cover for overseas medical and hospital expenses, including emergency medical assistance, ambulance transportation, nursing and surgical costs and medical evacuation if required. You can also get unlimited cover of cancellation fees and lost deposits when unexpected circumstances force you to cancel your trip. The International Comprehensive policy comes with $5,000 of cover for lost or stolen luggage and $1,000 protection for travel delays, as well as protection from expenses relating to hijacking, needing to make alternate travel plans to get to special events on time, accidental death, legal liability and rental vehicle excess.
- Frequent Traveller. If you travel often, this will cover you for a full 12 month period, for an unlimited number of trips. The International Frequent Traveller policy is designed to be a more efficient and cost-effective option for frequent travellers than needing to buy a whole new policy for each trip. It has all of the exact same benefits and benefit limits as the International Comprehensive policy above.
- Basic. The basic policy is essentially a medical-only policy. It gives you unlimited emergency medical assistance, unlimited medical and hospital expenses, $500 in dental expenses and $5 million in personal liability protection (in case you hurt someone). It doesn't provide any protection for your luggage, cash, documents, cancellation fees or any other benefit offered by the other policies.
- Comprehensive. If you’re travelling within Australia, travel insurance can be just as important as overseas. The name notwithstanding, World Travel can cover you in Australia for domestic trips too. It doesn't offer medical cover, but it does include $50,000 in family emergency cover in case you're injured and you need someone to come visit you (or vice versa). It offers $5,000 in lost luggage protection, unlimited cover for cancellation fees and lost deposits and $5,000 in rental vehicle excess cover.
- Frequent Traveller. This covers you for an unlimited number of domestic trips for a full 12 months. It has all of the same benefits and benefit limits as the Domestic Comprehensive policy above.
World Travel Insurance General Exclusions
While the policies offered by World Travel Insurance do provide a wide range of benefits, there are certain circumstances where a claim will not be paid. These include:
- Claims will not be paid if you travel to a region of the world against which the Australian Government has issued a travel advisory warning.
- Cover is not automatically provided for pre-existing medical conditions, with exceptions made for allergies, asthma, cataracts and other manageable medical issues. World Travel can work with you to find a policy that works.
- If you travel against medical advice, you will not receive any benefits.
- Policies are only available to travellers aged 69 years and under, with the frequent traveller policies (both domestic and international) only available to those aged 59 and younger.
- This insurance is only available to permanent residents of Australia.
- World Travel is not able to cover any medical, hospital, dental or ancillary benefits incurred in Australia.
- Your claim will not be paid if it arises from error or omissions in your travel bookings.
- Your claim will not be paid if it arises from your participation in professional sport, hunting, racing, rock climbing and other specified adventure activities.
- Your claim will not be paid if it is a result of intentionally self-inflicted injury.
- Your claim will not be paid if it is a result of you being under the influence of alcohol or drugs.
- Your claim will not be paid if it relates to an act of war, invasion, or civil unrest or insurrection.
- Your claim will not be paid if it results from illegal acts.
- Your claim will not be paid if you do not plan to return to reside in Australia after your trip.
- Your claim will not be paid if you fail to act responsibly or take reasonable steps to protect yourself and your possessions, and to minimise damage.
How to choose a policy from World Travel
It’s worth taking the time to find the right travel insurance policy, and one of the most effective ways to do this is by comparing quotes and available options from a range of providers, and finding one that matches your travel plans. You might try asking yourself a few questions to help you find suitable cover.
- Where will you be travelling?
- What sort of experiences will you be participating in?
- Will you be catching lots of connecting flights and trains?
- Will you be visiting multiple countries?
- How much cover do you want?
While some people prefer cost-effective basic travel cover for only essential protection, such as is offered by medical only travel insurance policies, others favour comprehensive cover for near-complete peace of mind. Find travel insurance brands with trusted reputations, and the experience and scale to protect you overseas.
Remember to weigh up the pros and cons of a number of different policies to see how they stack up against one another.
- Look at the benefits offered under each policy and compare policies according to what is covered, as well as the limits of each type of cover.
- Make sure you know exactly what’s covered before you sign on the dotted line.
- Review the list of travel insurance exclusions in each policy to know what you are not covered for.
How to make a claim to World Travel Insurance
If you’re with World Travel, you’ll need to contact Allianz, the company that underwrites the insurance policies, to register your claim as soon as you can.
- You may be required to provide original invoices and receipts related to your loss or expenses. You’ll also generally need to provide proof of ownership of any lost, stolen or damaged items, plus you’ll have to present your Certificate of Insurance.
- You will need to provide Allianz with any other information they may require, which could include police reports, valuations, medical reports, hospital bills and more.
To get a claims form or to make an enquiry in relation to entitlement to claim, call Allianz Global Assistance on (+)61 3305 7499 from anywhere in the world. To use your travel cover to the fullest, you may want to take some sensible steps.
- Be honest and accurate when filling out your application. Provide full details of your trip and any pre-existing conditions you may have.
- If you need medical treatment overseas, and it’s not an emergency, consider phoning your insurer first for an understanding of what will be covered.
- Keep receipts, and consider photographic evidence too, of your luggage and personal belongings.
- If you’re a victim of theft, report it to the police and obtain a report. If an airline loses your luggage, notify the airline of this and obtain written confirmation.
- Supply all the supporting evidence and documentation your insurer asks for. Failing to do so could lead to your claim being rejected. Get verifications in writing where possible.