Travel Insurance Analysis: Commonwealth Bank Platinum

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Credit cards have become more than just an easy and safe way to avoid carrying around cash. Not only can you now also shop securely online and pay for just about anything anywhere in the world, you can also be rewarded and protected when you use your card.

One of the benefits you can enjoy on a Commonwealth Bank Platinum credit card is comprehensive travel insurance for you and your family. With travel becoming more and more accessible to people, the demand for travel insurance is also increasing.

Though one does not wish for any happenstance to occur during a trip, it is still wise to prepare for and be protected from those kinds of situations. Delayed flights, cancelled accommodations, and even lost luggage could make any well-planned trip a nightmare. Not only that, the extra money you may have to shell out for non-refunds of cancelled bookings can add to the stress.

Travel insurance is designed to reduce this stress and make trips more enjoyable. While you can buy travel insurance coverage, the complimentary insurance offered by credit card companies such as CommBank gives you a way to save money on the cost of coverage when you go overseas.

The eligibility conditions for your trip will depend on your situation and the card that you choose. For example, if you have an eligible CommBank Platinum credit card, you will automatically get a base level of cover for your trip for up to 6 months. You can also activate your coverage via NetBank to get comprehensive insurance and upgrade your policy for even more options.

But as travel insurance policies vary, it's important to consider a range of factors before choosing between complimentary credit card insurance and a paid option. So let us examine the advantages and disadvantages of credit card travel insurance.

Travel Insurance – Is it for you?

Travel insurance is just one more thing to organise and think about when you're going away. But you can save some time and money if you have an eligible Commonwealth Bank Platinum credit card. If you don't have a CommBank Platinum credit card at the moment, you can weigh up the pros and cons below to decide if a card with complimentary insurance is worth it for you.


  • It's complimentary. As stated earlier, most travel insurance linked to credit cards has no additional charge. With CommBank's complimentary travel insurance, a base level of cover is automatically provided.
  • It is comprehensive once it is activated. By activating your CommBank complimentary travel insurance, you can get a greater level of coverage for your trip. You'll also have options for upgrading your policy for key types of travel, such as cruises.
  • It can cover a spouse or dependent children. CommBank Platinum complimentary travel insurance will cover the eligible cardholders and their spouse or dependents travelling with them, providing they also meet the eligibility requirements for cover.


  • Taxis not included. While this credit card travel insurance policy cover most major ways of travel, it does not include taxi rides for some of the coverage options.
  • There are excess costs. If you need to make a claim under this travel insurance policy, you will still have to paid the specified excess costs related to each type of claim you make. Refer to the Commonwealth Bank Credit Card Insurances Product Disclosure Statement on the CommBank website for specific claim excess costs and requirements.
  • Credit card fees and charges. You'll still have to pay the annual fees and any interest charges applicable your CommBank Platinum credit card.
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Commonwealth Bank Platinum card features

While free travel insurance is a valuable benefit when you plan to go overseas, it shouldn't be the only reason you choose the Commonwealth Bank Platinum credit card. Some of the other features you can get on this type of card include:

  • Interest free days. If you pay your balance in full by the statement due date, you can get access to an interest free period up to a certain number of days for each statement period.
  • Extended warranty insurance. This coverage provides an extended warranty in addition to the Australian manufacturers' warranty for eligible items purchased with your card.
  • Purchase protection insurance. This coverage offers up to 90 days protection against theft, loss or damage of eligible items purchased with your card.
  • Interest rates. All credit cards will apply interest rates to balances carried on the account. Make sure you check these rates for any CommBank Platinum credit card or other option you're considering.
  • Annual fees. Platinum credit cards usually charge an annual fee. If you choose a CommBank Platinum credit card, make sure the benefits you get outweigh this cost so that you know you are getting value from the card.
  • Other fees. Commonwealth Bank Platinum credit cards may have other fees for certain types of transactions, such as ATM withdrawals or overseas purchases. Refer to your credit card Product Disclosure Statement or check the CommBank website for further information.

Commonwealth Bank Platinum complimentary travel insurance is issued by Allianz Australia Insurance Limited and offers both basic and comprehensive coverage for overseas travel. For more information on this insurance, you can refer to the Commonwealth Bank Credit Card Insurances Product Disclosure Statement, available on the CommBank website.

If you're considering getting a CommBank Platinum credit card to make use of the complimentary insurance options available, make sure you also look at the other features and factor in any costs associated with the card. It's also important to compare a range of other platinum credit cards so that you can find an option that suits your individual needs.

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57 Responses

  1. Default Gravatar
    IainNovember 21, 2016

    My wife & I intend to Cruise Western Australian Coast with P & O. Do you offer to cover 82 & 77 Y/O’s with Pre Existing medical Conditions? Now have cover for other Cruises with Covermore.

    • Avatarfinder Customer Care
      MayDecember 1, 2016Staff

      Hi Lain,

      Thanks for your question.

      If you are pertaining to the complimentary travel insurance that comes with the CBA eligible credit cards, I’m afraid that the benefits of the international travel insurance are not available to persons who are aged 80 years or over and those who are 79 and under with pre-existing medical conditions.

      However, you may be able to include cover under the benefits of the travel insurance by completing the “Activation” and then applying for ‘Medical cover for persons aged 80 years and over’ under an Upgrade Policy. If Allianz will accept your application for medical cover, you will need to pay an additional premium. You’d also be best if you contact Allianz for more details of the cover available to you.


  2. Default Gravatar
    MaryNovember 9, 2016

    Hi I’m travelling to South America and Antarctica and will be hiking the Inca Trail (up to 4200m) and doing activities such as zip lining – will these activities be covered? Also will this insurance cover my Antarctica cruise activities such as zodiac rides, kayaking, shore excursions or medical evacuation from Antarctica?

    • Avatarfinder Customer Care
      MayNovember 10, 2016Staff

      Hi Mary,

      Thank you for your inquiry.

      The complimentary travel insurance attached to your CBA card will only cover base insurance, which is outlined here. If you wish to get covered for your cruise activities, you may need to get an upgraded policy through your NetBank account or by contacting Allianz Global Assistance directly on 1800 837 177.

      Hope this has helped.


  3. Default Gravatar
    JoyceOctober 14, 2016

    On CBA Platinum Awards travel insurance, why is taxis not included? How do you claim in event of accident or damage?

    • Avatarfinder Customer Care
      MayNovember 4, 2016Staff

      Hi Joyce,

      Thank you for your inquiry.

      In the CBA complimentary travel insurance PDS, there are some instances that a taxi ride may not be covered, however, on page 77 of the PDS, it states under Transit Accident Insurance section:

      “The benefits will be paid if, while outside Australia, the cardholder and/or the cardholder’s spouse and/or dependent children suffer a loss as a result of an injury suffered under the circumstances like

      … the injury is sustained while you are riding as a passenger in (not as a pilot, driver or crew member), a licensed taxi, bus, hire vehicle or other conveyance pursuant to any statute, regulation, by-law or the equivalent thereof for the transportation of passengers for hire, provided you are travelling directly to or from an airport, bus depot, railway station or dock, immediately preceding or following the scheduled trip.”


  4. Default Gravatar
    peterSeptember 8, 2016

    I purchased my flight tickets with my Commonwealth platinum card. I will be OS for 9 months. I thought the insurance covered the whole time away but in trying to register it stated 6 months only and an additional fee if I wish to take up the travel insurance. If I don`t pay the fee am I insured for the first 6 months as I am not able to register my trip without paying the $ 560 excess?

    • Avatarfinder Customer Care
      AllySeptember 21, 2016Staff

      Hi Peter,

      Thanks for your inquiry.

      Kindly note that is an online comparison service and does not represent any financial institute such as Commonwealth Bank.

      However, I was able to speak with their agent and confirm that there is a need to pay the excess if you wish to upgrade the policy.

      That said, I have emailed you the contact number of Allianz who are the underwriter for the cover so that you may get in touch with them directly.

      Also, you might want read through our Complete guide to Commonwealth Bank complimentary travel insurance as it’s something that you might be interested in.

      I hope this has helped.


  5. Default Gravatar
    JuanAugust 23, 2016

    Our insurance covers more than you – your spouse or partner and up to 10 dependent children travelling with you are also covered.

  6. Default Gravatar
    DrApril 10, 2016

    I am currently overseas and I lost my I watch would please tell me whom to contact to claim it on my platinum credit card with your bank. Let me know urgently please.

    • Avatarfinder Customer Care
      YsaApril 12, 2016Staff

      Hi Dr. Kais,

      Please note that you have come through, an online comparison service, and is not directly affiliated with Commonwealth Bank.

      As stated on the Commonwealth Bank insurance policy:
      “If items were stolen, wilfully damaged, or accidentally lost, you must give us the police report number, or if the incident
      occurred while you were overseas, a copy of the report you obtained from the police or nearest government agency or authority. The report should be certified by the relevant authority as being a true and correct copy of the original.”

      You may wish to refer to the PDS link I’ve sent to your email for the CommBank insurance policy and Allianz Global Assistance contact details.

      I hope this helps.


  7. Default Gravatar
    RoDMarch 24, 2016

    I have a diamond awards CBA MasterCard and an AMEX card. Do we have automatic complementary travel insurance within Australia with flights/ car hire purchases? Particularly interested to know what is the provision for car rental excess charges in case of accidental damage to a hire car.

    • Avatarfinder Customer Care
      SharonMarch 24, 2016Staff

      Hi Rod, thanks for your inquiry.

      As a CBA cardholder, you will automatically receive the Base cover complementary travel insurance. To be covered by the rental vehicle insurance excess charge, you need to have purchased motor vehicle insurance or damage waiver from the rental company or agency you rented the rental vehicle form. Please refer to the section under ‘Rental Vehicle Insurance Excess’ on this page for the full details.

      I hope this helps,

  8. Default Gravatar
    CathieMarch 14, 2016

    if my 18 year old son uses my Commonwealth Platinum card to purchase a return flight to Europe for 8 weeks, will he be covered for travel insurance?


    • Avatarfinder Customer Care
      SharonMarch 15, 2016Staff

      Hi Cathie, thanks for your inquiry.

      As per Commbank’s travel insurance cover PDF, the dependent child/children become eligible for the international travel insurance provided that he/she is travelling with the cardholder for the entire journey.

      For more details, please refer to the Credit Card Complimentary Insurance and Guaranteed Pricing Cover pdf I have sent to your email.

      I hope this helps,


  9. Default Gravatar
    LinusOctober 10, 2015

    Hi, I am travelling overseas and plan to book my ticket worth $1200 using the CBA Platinum card, I will activate the policy via Netbank once i book my tickets. Please advise if i will be covered for travel insurance, Thanks.

    • Avatarfinder Customer Care
      SallyOctober 12, 2015Staff

      Hi Linus,

      Thanks for your question.

      As long as you activate the insurance and ensure you meet the other eligibility requirements (e.g. any pre-existing medical conditions), you should receive cover.

      For a comprehensive guide of Commonwealth Bank’s complimentary insurance, please visit this page.

      I hope this has helped.



    • Default Gravatar
      LinusOctober 12, 2015

      Thank You Sally !
      Kind Regards

  10. Default Gravatar
    JenniferSeptember 16, 2015

    Hi I am travelling to Europe and the US next year. I have a Diamond Amex card and paid for my flights with that card. Am I automatically covered for travel insurance or do I need to apply or advise the bank at all before I leave?

    • Avatarfinder Customer Care
      JonathanSeptember 17, 2015Staff

      Hi Jennifer,

      Thanks for your inquiry.

      As a Commonwealth Bank cardholder, you are automatically eligible for the International Travel Insurance Base Cover. However, if you want to activate or upgrade the policy, you may do so by simply logging on to Netbank. Please refer to the following link for the complete guide of Commonwealth Bank complimentary travel insurance.

      I hope this has helped.



Credit Cards Comparison

Updated February 25th, 2020
Name Product Purchase rate (p.a.) Balance transfer rate Annual fee
HSBC Platinum Credit Card - Balance Transfer Offer
19.99% p.a.
0% p.a. for 22 months
$129 p.a.
Enjoy a balance transfer offer, yearly annual fee refund, airport lounge passes and complimentary insurance covers.
St.George Vertigo Classic
13.99% p.a.
0% p.a. for 18 months
$55 p.a.
Get 0% interest for up to 18 months on balance transfers with no balance transfer fee. Plus, a low annual fee and purchase rate.
Latitude 28° Global Platinum Mastercard
21.99% p.a.
$0 p.a.
Save with 0% foreign transaction fees on purchases. Plus, complimentary flight delay passes and a global wifi access.
Qantas American Express Ultimate Card
20.74% p.a.
0% p.a. for 12 months with 1% balance transfer fee
$450 p.a.
Get 100,000 bonus Qantas Points, a $450 Qantas Travel Credit and 2 yearly complimentary Qantas Club lounge invitations.

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* The credit card offers compared on this page are chosen from a range of credit cards has access to track details from and is not representative of all the products available in the market. Products are displayed in no particular order or ranking. The use of terms 'Best' and 'Top' are not product ratings and are subject to our disclaimer. You should consider seeking independent financial advice and consider your own personal financial circumstances when comparing cards.

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