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TPG internet review
Our verdict: While TPG’s a major brand, its speeds and prices are actually pretty reasonable. But if you’re looking for bonus features, you’ll need to look elsewhere.
TPG knocked it out of the park for its competitive pricing and 50Mbps typical evening speed, which is the maximum speed available in this category. You can also sign up for its 6-month NBN 50 plan if you want a modem for $0 and use the live chat feature for support.
It was very close between TPG and Superloop. TPG deserves its mention for the Provider of the Year Award as it's kept its pricing competitive, has good typical evening speeds plus you can get a modem for $0 if you stay connected for 6 months - that's the shortest contract period for a modem on Finder.
TPG keeps its overall plan prices lower than some of the other big providers:
TPG's NBN 50 plan is one of the cheapest on Finder as it's one of the few major providers that has kept pricing the same, despite NBN wholesale prices going up.
The NBN modem is pretty affordable when stacked up against the average modem price on Finder.
If you're in the market for 4G or 5G home internet, TPG's home wireless plans could be a good choice, with your first month free to give it a taste.
While TPG comes with big brand energy and straightforward NBN plans, it doesn't come with any exciting features that other major providers may offer, such as entertainment bundles or a 4G back-up modem. It used to provide email addresses with its internet plans, but stopped this as of September 2023.
Things to watch out for:
To cancel your TPG NBN plan, you need to provide written notice 30 days in advance.
To cancel your TPG home wireless or 5G home broadband plan, you need to provide written notice 7 days in advance.
TPG will cover the cost of your NBN modem if you sign up on a 6 month contract, but an additional delivery fee of $10 still applies.
On its home wireless plans, TPG requires you to use its provided modem. It costs $0 if you stay connected with it for 24 months. If you leave before that time, you need to return the modem in good condition to TPG or you'll be charged $8 for every month remaining in your first 24 months.
A bit of background on TPG
TPG offers a diverse range of communication services to both residential and business users. It has NBN, Fibre Optic and Ethernet broadband access, telephony services, SIM Only Mobile plans and various business networking solutions.
Originally formed in 1986, TPG acquired iiNet in 2015 and merged with Vodafone in 2020 to become one of the leading fixed broadband providers in Australia.
TPG's nation-wide network is made up of Australia's largest internet exchange and third largest metropolitan fibre optic network.
It is Australia's second largest NBN provider according to the June 2023 ACCC Wholesale Market Indicators report.
As of March 2024, TPG placed 7th (out of 12 providers) when it came to download speeds during busy periods of the day. According to the ACCC Measuring Broadband Australia Report, it delivered maximum plan speeds 99% of the time during the busy hours of the day (7pm-11pm).
Why this matters: The ACCC report is a quarterly measure of a provider's performance based on speeds.
TPG has ranked towards the middle of the pack for most of the recent reports, delivering around 96-99% of maximum speeds. It last topped the report back in April 2021.
Good to know: A plan's maximum speed is the fastest a particular speed tier can go. For example, 100Mbps is the max speed for NBN 100 plans.
Customer service
TPG has a few ways to get in touch. You can get help by:
Calling technical support 24 hours a day, 7 days a week. For accounts and billing enquiries you can call between 8am-10pm AEST Monday to Sunday
Logging on to the TPG community forum and asking other users and TPG support staff
Live chatting online
Sending a message to the TPG Facebook or Twitter
The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, TPG:
Had 3.35% of all complaints, which was the fourth highest of all providers.
Saw a 31% decrease in complaints compared to the previous year's report.
Bonus features
TPG does have one additional feature that may be of interest to you:
Bundling discounts
Bundling your TPG internet and TPG mobile plan could get you up to $10 off your SIM Only plan.
TPG's mobile discount doesn't apply to its SIM Only Small plan. You'll need to have one of its other SIM Only plans to take advantage of its bundling discount.
How does TPG compare?
As the NBN 50 is the most common plan in Australia, here's a look at how TPG stacks up against other major internet providers for this tier. Keep in mind we've used ongoing prices for each provider (no promotional discounts applied).
After you've decided on an internet plan that works best for you, it's easy to sign up to TPG.
You just need to enter your address on its website to make sure you can access the plan you've chosen, whether that's NBN or home wireless broadband.
What if I'm moving house? TPG actually has a specialist house moving team you can call up to arrange your move. TPG advises that it may take between 1-10 business days to hook up your new service.
Be aware that you may need to give your current provider advance notice so you aren't stuck paying for 2 Internet services.
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Frequently asked questions
It depends on the broadband plan that you get as to how much TPG costs. Its NBN plans range from $69.99 to $104.99 a month. Its home wireless plans start from $54.99 a month.
Yes, TPG uses 5G and you can get 5G home broadband plans. TPG has confirmed to Finder that TPG 5G home broadband operates on the TPG Telecom 5G Network, which supports all the TPG group for both fixed and mobile purposes.
No. TPG's 5G home broadband plans are capped at a maximum download speed of 100Mbps, with a typical evening speed of 96Mbps. The fastest NBN plan offered by TPG is its NBN 1000 plan, which has a typical evening speed of 450Mbps.
Most of TPG's internet plans come with unlimited data, so you won't have to worry about going over a limit.
Only 1 internet plan has a data limit, and that is its Home Wireless Broadband 100GB Plan. If you go over the 100GB limit, your service will stop working until the start of the next billing cycle.
It depends on which service you get and whether you want a home phone line as to whether you need to buy a new modem from TPG.
TPG does allow you to BYO modem for its NBN plans so you don't need to buy a new one. But if you want to add a home phone line to your NBN plan, you'll need to buy a new modem from TPG.
If you want to use one of its home wireless plans, then you must use the included modem for those plans.
To cancel your TPG plan, you can log in to your TPG My Account and click on the "Cancel Your Service" option under the Account Management. You need to fill in all the required information and agree to the terms when requesting for service termination.
TPG requires 30 days written notice to cancel your NBN plan or 7 days written notice to cancel a home wireless or 5G home broadband plan. You must pay for charges for the service up to the end of the notice period.
Mark Neilsen is a writer at Finder, specialising in streaming, broadband and mobile. He looks for deals on all those services and keeps you abreast of any changes to see what's worth it for you. He has over 20 years' experience in print and digital media and while at Finder, Mark’s expertise has been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming, mobile and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to.
As Australia's second-largest Internet service provider, TPG offers a variety of ADSL2+ plans. Here's everything you need to know to choose the right one for you.
Yes, there are plans that offer unlimited data but for you to get unlimited local, national and mobile calls there is an additional $10 monthly fee on top of the bundle price. As for international calls, there are also plans where this is available. Click on “View details” to learn more about what plans offer this. Though the countries supported does not include Turkey and New Zealand. These are the supported countries: Canada, China, France, Germany, Greece, Hong Kong, Malaysia, Singapore, Taiwan, United Kingdom, United States. Hope this helps!
If you do not require a fixed-line but still wants to have an internet connection, you may opt for a mobile broadband plan. You can use our comparison table and search filters to help narrow down your options. Once you have chosen a particular plan, you may then click on the “Go to site” button and you will be redirected to the provider’s website where you can proceed with your application or get in touch with their representatives for further assistance.
I hope this helps.
Let us know if there is anything else that we may assist you with.
You may refer to our table to compare providers that offer FTTN NBN or Fibre plans with 100mbps speed. You may compare your options based on the price, data, speed, and contract length (please see the image below for the guide). There’s also a ‘Go to site’ button that you can click on that page so you’d be redirected to the provider’s main site. If you have questions about installation, you can directly contact the provider anytime.
Residential broadband plans of TPG will have 10MB of Web space to use for basic HTML websites. Please note that a domain name hosting and redirecting fee may apply if you wish to use this free Web space as your website.
We have been with our current ISP Westnet for over 10 years so would ideally like to retain the same email address (it is on so many things). Can we still keep this email address given Westnet now fall under TPG?
Unfortunately, you will have to remain a Westnet customer in some form to retain your email address. You can sign up to a cheap service through Westnet and essentially pay to keep your email address, but I would recommend contacting Westnet support for advice on the best option 1300 786 068.
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is there any tpg nbn plans which is unlimited and unlimited calls to home and mobile and to the country turkey and new zealand
Hi Hasan,
Thank you for reaching out to finder.
Yes, there are plans that offer unlimited data but for you to get unlimited local, national and mobile calls there is an additional $10 monthly fee on top of the bundle price. As for international calls, there are also plans where this is available. Click on “View details” to learn more about what plans offer this. Though the countries supported does not include Turkey and New Zealand. These are the supported countries: Canada, China, France, Germany, Greece, Hong Kong, Malaysia, Singapore, Taiwan, United Kingdom, United States. Hope this helps!
Cheers,
Reggie
I have been with tpg for over 10 years. I am moving and will no longer have a phone line for 8 months. How can I get internet without a phone line.
Hi Cindy,
Thank you for visiting Finder.
If you do not require a fixed-line but still wants to have an internet connection, you may opt for a mobile broadband plan. You can use our comparison table and search filters to help narrow down your options. Once you have chosen a particular plan, you may then click on the “Go to site” button and you will be redirected to the provider’s website where you can proceed with your application or get in touch with their representatives for further assistance.
I hope this helps.
Let us know if there is anything else that we may assist you with.
Cheers,
Ash
I would like the NBN that I heard about as a child, ie fibre to the house and 100 mbs speeds.
I am prepared to pay extra to get the fibre to my house (subject to a sensible quote).
Can this be done?
Will it give 100 mbs?
Who do I ask to have it done?
Cheers
Hi Graeme,
Thank you for your inquiry.
You may refer to our table to compare providers that offer FTTN NBN or Fibre plans with 100mbps speed. You may compare your options based on the price, data, speed, and contract length (please see the image below for the guide). There’s also a ‘Go to site’ button that you can click on that page so you’d be redirected to the provider’s main site. If you have questions about installation, you can directly contact the provider anytime.
Hope this helps.
Cheers,
May
How much web hosting space is included with NBN 50GB $49.99 TPG Bundle?
Hi Lloyd,
Thank you for your enquiry.
Residential broadband plans of TPG will have 10MB of Web space to use for basic HTML websites. Please note that a domain name hosting and redirecting fee may apply if you wish to use this free Web space as your website.
Kind regards,
Jason
We have been with our current ISP Westnet for over 10 years so would ideally like to retain the same email address (it is on so many things). Can we still keep this email address given Westnet now fall under TPG?
Hi Eugene,
Unfortunately, you will have to remain a Westnet customer in some form to retain your email address. You can sign up to a cheap service through Westnet and essentially pay to keep your email address, but I would recommend contacting Westnet support for advice on the best option 1300 786 068.
Thanks,
Brodie