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Tourist Refund Scheme – How does it work?

Get up to 10% cashback instantly on your purchases when you fly out of Australia with the Tourist Refund Scheme (TRS).

Stephanie Yip
Stephanie Yip

Updated

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Did you know that you can get a full GST refund on everything from laptops and smartphones to jewellery and wine that you have purchased during your trip to Australia?

The Tourist Refund Scheme (TRS) is open to temporary visitors and Australian residents. It is issued at Australian international airports and seaports.

Follow this guide to understand how the refund works to maximise your returns and avoid delays at customs.

What is the tourist refund scheme?

The Tourist Refund Scheme allows travellers to claim a refund of the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) for certain goods that you buy and then take out of Australia.

What rules are there for claiming the tourist refund?

To be eligible for the tourist refund, you must:

  • Spend $300 or more (including GST) at any single business with an ABN. You may also combine invoices from the same retailer.
  • Have paid for the goods yourself.
  • Have purchased the goods within 60 days of departure
  • Have the original tax invoice for the goods. This must be in English with a description of the goods, date, name of retailer and purchase cost on it. Do be aware that any tax invoice exceeding $1,000 will need to include your name as it appears on your passport.
  • Wear or carry the goods as carry-on baggage (unless they are liquids, gels, aerosols or oversized bulky goods that must be checked in).

What items are ineligible for a GST refund under the tourist refund scheme?

Most purchases are eligible for a GST refund, with the exception of the following:

  • Alcohol and tobacco products
  • Goods that do not have GST included
  • Gift cards or vouchers
  • Services (e.g. accommodation, vehicle hire, food, tours and etc)
  • Goods that do not accompany you on your flight or ship out of Australia
  • Goods that have been used in part or in full in Australia (e.g. food, perfume etc.). Electronics and clothing are the exempted.

What is the tourist refund application process?

At airports

  1. Check the location of the TRS facility at the airport where you will depart from Australia.
  2. Present your goods, original tax invoice, passport and boarding pass to an officer at the TRS counter.
  3. You can choose to get your refund to a credit card or Australian bank account. Alternatively, you can request a cheque.

Claims are only available up to 30 minutes prior to the scheduled departure of your flight or 1-4 hours before your sailing. As there can be a queue for this service, consider making the TRS refund office your first stop.

At seaports

Claims can be made between one and four hours before your ship’s scheduled departure time. Claims can only be made at the last Australian port before departure for overseas. TRS facilities are available at Sydney, Brisbane, Melbourne, Cairns, Darwin, Fremantle and Hobart terminals.

Fast track with the TRS app

You can save time by downloading the TRS mobile app and then enter your travel details, details of the goods and your preferred refund method. The information will be stored in a QR code. Present this code along with your purchased goods and supporting documents at the TRS facility.

Download the tourist refund scheme app

Download the TRS from iTunes

Download the TRS from Google Play

What documents do I need to supply to claim my refund?

You will need to bring the following documents along with your goods to the TRS facility:

  • Original tax invoices
  • Passport
  • Boarding pass

Where is the TRS desk in Sydney airport?

The TRS office at the Sydney airport is located on the Departures Level just after Customs within the main Heinemann Tax & Duty Free store.

Is there a limit to how much I can get refunded?

You will be refunded:

  • The total GST (price you paid divided by 11), and/or
  • The total WET (14.5% of the price you paid for the wine)

How do I claim the tourist refund scheme on an engagement ring?

Engagement rings that meet the eligibility requirements above are eligible for a tourist refund.

If you have previously claimed a tax refund on the ring and are returning to Australia with it, you must declare the item on Question 3 of your Incoming Passenger Card. You'll need to repay the GST refund if you ring is valued over $900.

What happens if I return to Australia with an item that I claimed the tourist refund on?

For travellers aged 18 years and over, you can bring up to $900 worth of general goods (including gifts, souvenirs, cameras, electronic equipment, leather goods, perfume, jewellery, watches and sporting equipment) into Australia. If you are younger than 18 years, the maximum value is $450. This is called a passenger concession.

If the total value of your goods exceeds your passenger concession, you must:

  • Declare all these goods
  • For goods that you have previously claimed a tax refund, you will need to pay the refund back
  • Pay the duty and tax that is applicable to all items of this type

Penalties apply if you do not declare any goods that exceed your passenger concession.

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28 Responses

    Default Gravatar
    JessOctober 11, 2019

    Hi,

    I am buying a tablet and leaving overseas. Do I need to keep the box and papers other than the tax invoice? I would rather not have this take up space in my carry on. Please advise. Thanks!

    Reply
      Avatarfinder Customer Care
      JeniOctober 12, 2019Staff

      Hi Jess,

      Thank you for getting in touch with Finder.

      You just need the proof of purchase, which is the original tax invoice, and make sure that the item is in your carry-on baggage so it is easier to present when asked by an officer at the TRS counter.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

      Reply
    Default Gravatar
    anieSeptember 9, 2019

    I am a permanent resident. I would like to buy a laptop for a gift to my Dad, and now in a clearance sale. But will be leaving in December? Can I still claim GST?

    Reply
      Avatarfinder Customer Care
      JoshuaSeptember 10, 2019Staff

      Hi Anie,

      Thanks for getting in touch with Finder. I hope all is well with you. 😃

      If you’re leaving in December, I’m afraid you might not be able to claim GST. You would need to buy the laptop 60 days before you leave Australia to be eligible for the Tourist Refund Scheme. You may also confirm this with the TRS facility near you.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

      Reply
    Default Gravatar
    MandyAugust 30, 2019

    I am travelling to New Zealand in November and wishing to claim a camera lens worth approx $1400. Can I claim this through the TRS directly from Canberra Airport? I have not purchased the lens yet and will be waiting till the 60 days comes into effect.

    Reply
      Default Gravatar
      NikkiAugust 30, 2019

      Hi Mandy,

      Thanks for being in touch! Yes, you can claim your equipment directly at the TRS at the Canberra Aiport. Hope this helps!

      Best,
      Nikki

      Reply
    Default Gravatar
    umarAugust 22, 2019

    I have to travel overseas for my sister’s wedding. I wanna gift her 1 kg gold bar that worth’s around $75000. Will I be able to claim the huge GST, around $7500 as part of TRS?

    Reply
      Avatarfinder Customer Care
      JeniAugust 22, 2019Staff

      Hi Umar,

      Thank you for getting in touch with Finder.

      Kindly contact the Tourist Refund Office (TRO) on 1300 555 043 to discuss your claim.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

      Reply
    Default Gravatar
    RitaAugust 14, 2019

    Could you please tell me the amount I would get back on a gold bangle cost $1500

    Reply
      Default Gravatar
      NikkiAugust 14, 2019

      Hi Rita,

      Thanks for leaving a question on our page.

      For your $1500 purchase, the computation is typically like this: The total GST (price you paid divided by 11)

      1500/11 = AUD 136.36 (estimate only)

      To know if your item is eligible for a refund, steps on when and how to claim the refund and the process when you reach the airport, please read the information above carefully.

      Hope this helps and happy shopping!

      Cheers,
      Nikki

      Reply
    Default Gravatar
    JojoJuly 3, 2019

    Hi i’m just wondering, is it possible for me to claim GST as temporary resident? last october i bought iphone in Australia and will be leaving soon.

    Reply
      Default Gravatar
      NikkiJuly 3, 2019

      Hi Jojo,

      Thanks for getting in touch!

      Yes, the Tourist Refund Scheme (TRS) is open to temporary visitors and Australian residents and is issued at any Australian international airport or seaport. Since you bought an iPhone, kindly note that goods have to be bought within 60 days of departure are ineligible for GST.

      Also, be sure to check the claiming the tourist refund and the tourist refund application process. Via airports, claims are only available up to 30 minutes prior to the scheduled departure of your flight. As there can be a queue for this service, consider making the TRS refund office your first stop.

      Hope this helps! For any further questions, feel free to reach out to us again, we’re here to help.

      Best,
      Nikki

      Reply
    Default Gravatar
    ReneMay 28, 2019

    If I buy a $2500 drone how much money could I expect to get back.

    Reply
      Default Gravatar
      NikkiMay 30, 2019

      Hi Rene,

      Good day and thanks for your inquiry!

      For your $2500 purchase, the computation is typically like this: The total GST (price you paid divided by 11)

      2500/11 = AUD 227.00 (estimate only)

      As it says on our page, as long as your product meets the following below, you can claim for a GST refund:

      – Spend $300 or more (including GST) at any single business. You may also combine invoices from the same retailer.
      – Have paid for the goods yourself.
      – Have the original tax invoice for the goods. Do be aware that any tax invoice exceeding $1000 will need to include your address.
      – Wear or carry the goods as carry-on baggage (unless they are liquids, gels, aerosols or oversized bulky goods that must be checked in).

      The drone is ineligible for GST if:

      – Goods that do not have GST included
      – It has been used in part or in full in Australia (e.g. food, perfume etc.). Electronics and clothing are the exempted
      – If it has to be bought within 60 days of departure

      Hope this helps and happy shopping!

      Cheers,
      Nikki

      Reply
    Default Gravatar
    TrishApril 19, 2019

    How long before my travel date can I claim? I was told by a retailer that I don’t need to present the goods at the airport? Thank you

    Reply
      Avatarfinder Customer Care
      MaiApril 20, 2019Staff

      Hi Trish,

      Thank you for contacting Finder.

      You can visit a TRS refund office anytime to claim your refund. Generally, it is done on the day of the travel but please note that there could be a long queue for this service. They may accept it up to 30 mins before your flight.

      You may need to present your goods, original tax invoice, passport and boarding pass to an officer at the TRS counter. The goods you purchased must be with you on your hand carry or must be checked in. Please refer to the guide above that says “What is the tourist refund application process?” and “What rules are there for claiming the tourist refund?” for the complete details.

      Hope this helps.

      Kind Regards,
      Mai

      Reply
    Default Gravatar
    YoyoNovember 11, 2018

    Hi,
    If I purchased a laptop and get tax refund, can I open the original box and use it before I leave Australia?
    Thanks

    Reply
      Avatarfinder Customer Care
      CharisseNovember 18, 2018Staff

      Hi Yoyo,

      Thanks for reaching out to finder.

      The goods (laptop) don’t have to stay sealed in their original box and you can also use them before you leave. Just keep in mind that the item/s must be purchased within 60 days of your departure. If the laptop is valued at more than $1,000, you must have the original tax invoice with your name or passport number on it.

      You can also go to http://www.abf.gov.au for the full information about TRS guidelines.

      I hope this helps.

      Cheers,
      Charisse

      Reply
    Default Gravatar
    HansOctober 15, 2018

    If I purchased an iPhone with finance, is it tax refundable?

    Reply
      Avatarfinder Customer Care
      JeniOctober 15, 2018Staff

      Hi Hans,

      Thank you for getting in touch with finder.

      As per Apple Australia’s page, to claim a refund you must:

      – Spend $300 (GST inclusive) or more on a single tax invoice
      – Buy goods no more than 60 days before departure

      Apple ships each item as it is available to ship; if you have multiple items on your order they may ship at different times or from different locations. Once your order has shipped, Apple will email your invoice to the email address provided on your order. If your order contains multiple items and they ship at different times or from different locations, you will receive multiple invoices. Apple cannot amend invoices after they have been issued and cannot combine multiple invoices to one invoice.

      I hope this helps.

      Please feel free to reach out to us if you have any other enquiries.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

      Reply
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