Telstra’s NBN guarantee gives you a 30 day easy exit

Posted: 9 April 2018 10:04 am News

Telstra is getting aggressive with its push for new NBN customers, offering a month's grace for you to test out its NBN prowess.

As the National Broadband Network expands to a larger percentage of Australian households, the competition is heating up to secure customers for every ISP selling NBN services.

By most metrics, Telstra still has the lion's share of the NBN market, but that's a position it's fiercely protecting, today announcing a 30-day NBN satisfaction guarantee for all new Telstra NBN customers.

It pretty much does (as they say) do what it says on the tin. As long as you contact Telstra within 30 days of your NBN connection going live to indicate you're not satisfied with your service, you'll be able to exit your broadband contract without penalty.

"While the vast majority of our customers have a smooth transition to the nbn and are happy with their service, this guarantee is all about giving customers peace of mind when moving onto the new network," said Jana Kotatko, Telstra's Head of Fixed Products.

What's more, your first month's charges and any hardware fees will be refunded, and you'll be able to keep any installed hardware or equipment, excluding any Foxtel from Telstra equipment.

Speaking of exclusions, the guarantee doesn't apply to Telstra's budget brand Belong, and it also doesn't qualify if you are already an existing Telstra customer, or if you are transferring an existing Telstra NBN package to a new address. Telstra's full terms and conditions for the guarantee can be found here.

If you're pondering taking up an NBN connection with the nation's largest telecommunications provider, it's a great way to test out Telstra's NBN mettle as we see ever more competitive plans emerge across the entire network.

Telstra also announced a new hardware product today, in the form of the Telstra Smart Wi-Fi Booster, available to Telstra customers on outright or contract terms.

Keen on a Telstra NBN plan? Check out the latest deals below!

Latest broadband headlines


Follow us for all the latest broadband news and deals


Image: Shutterstock

The latest broadband offers on Finder

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and Privacy & Cookies Policy.
Ask a question
Go to site