Telstra’s 4G and NBN voice networks are currently down for thousands of Australians (Update: 4G services are now back)

Posted: 1 May 2018 2:47 pm

Affected customers across the country are having serious trouble making and receiving calls.

UPDATE 2 (4:15pm AEST): Telstra has issued a tweet stating that the issue affecting 4G mobile calls has now been fixed.

UPDATE: The ABC is reporting that NBN voice calls are also affected by this outage.

Just moments after announcing its foray into the unlimited mobile data space, Telstra is in the deep end with customers right around Australia.

As of 3:00pm AEST, reports on Twitter, Facebook and the ever-helpful Aussie Outages website reveal that thousands of Telstra customers have found themselves unable to make or receive voice calls on the telco's 4G mobile network. The unexpected outage isn't a centralised issue, either: customers from South Australia, Queensland, New South Wales, Victoria, Tasmania and Western Australia are all suffering from this crippling issue.

In the last hour, Aussie Outages has received nearly 4,000 complaints from Telstra customers locked out of their voice call service, and that number likely represents just a fraction of those affected. To put this in contrast, previous Telstra network issues reported at Aussie Outages this year top out at a couple hundred.

Telstra has acknowledged the ongoing issue on Twitter, stating that the issue is impacting 4G voice calls only and that the team is investigating a solution. In the meantime, Telstra is advising users to switch to its 3G network as it is not currently affected by the outage. Users on Aussie Outages have reported having success with this temporary fix.

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