Telstra vs Optus vs Vodafone: What’s the difference?
Before you choose a mobile plan, it’s worth knowing the difference between the three major Australian networks.
You can choose to sign up from a choice of dozens of mobile carriers, but the practical reality is that your phone is only ever going to connect to one of three networks. Telstra, Optus and Vodafone’s mobile networks are the three essential back-end choices you’ve got for a mobile service
Regardless of what carrier you decide to get a mobile plan from, understanding the differences between each of these three networks is a crucial part of knowing what you can expect from your provider. But before we start, here's a quick primer on the technical jargon that underlies all networks.
Spectrum matters: What do the frequency numbers mean?
All carriers operate their mobile networks on tightly regulated frequencies that they’re allocated to use, but not all carriers use the same frequencies. This relates to blocks of spectrum purchased by each telco from the Australian government, which regulates the use of public airwaves.
2G services in Australia are on the way out, which means that the phone that you have today most likely will be connecting to either 3G or 4G services on your network of choice. Quite which frequency it connects with will depend on the capabilities of your phone, as well as your proximity to a tower broadcasting at the relevant frequencies. It’s a delicate juggling act, because lower frequency signals have better travel characteristics for penetrating buildings or other obstacles that can impede mobile signals, but higher frequencies can carry more data. For 4G LTE, carriers combine mobile frequencies to increase both the range and mobile speeds with what’s called "carrier aggregation", but this again depends on the capabilities of your given handset to determine how fast a connection you’ll be able to get.
The primary focus of mobile networks these days revolves around data, but that doesn’t mean that talk or text is going anywhere any time soon. In fact, up until recently most smartphones had to use 3G networks to make phone calls, despite connecting to 4G LTE networks for data. But today the big three players all offer a technology called Voice over LTE (VoLTE), which allows call connections to be made on a 4G network, using the stronger data connections to improve voice quality on calls.
Carrier Aggregation, FDD and TDD explained
The three telcos all operate on the quantities of available spectrum licensed to them by the federal government, but in order to deliver ever-increasing 4G LTE (4G Long Term Evolution) speeds, those spectrum blocks are sewn together to create even quicker and better travelling mobile signals. This is a process called Carrier Aggregation, as individual spectrum holdings are combined when you’re in range of a compatible tower. Depending on where you are in Australia you won’t always be on a carrier aggregated network segment, but wherever you hit speeds higher than 150Mbps down, you’re using multiple spectrum streams.
Quite how you do this varies slightly by network, but essentially revolves around two different technical approaches. The most common approach is something called Frequency Division Duplexing (FDD), which uses multiple network bands to boost performance. The other primary approach, used currently only by Optus in Australia in limited areas is a technology called Time Division Duplexing (TDD), which instead uses different time allotments on the same frequencies to achieve speed improvements on the network.
The device you use also plays an important part in the speeds you can achieve on a network, with the phone category speeds determined by the chip inside your smartphone.
Understanding coverage maps
All of the carriers claim coverage figures well above 99%, which means that no matter where you are in Australia, you can get a mobile signal, right? Sadly, while you could read a claim of 99% coverage as seeming to indicate that nearly the entire Australian landmass is covered, what those figures actually relate to is the population of Australia. As you're probably aware, while Australia is a vast continent, the majority of the population actually lives on a relatively thin strip of land hugging around the coastline, with actual population numbers declining sharply as you head inland.
This means that while telcos can accurately claim those figures, there are large areas that have little or no coverage at all. To be fair this does include some very significant desert areas where there would hopefully be few people anyway. Larger regional centres have coverage, including 4G coverage depending on the network, but between towns and cities there can be significant coverage gaps.
The Federal Government's mobile blackspot program, currently being rolled out by Telstra and Vodafone, is designed to address the areas most affected by poor mobile reception, but the size of the country and relatively small population makes this a difficult task. If you are frequently in the most remote parts of Australia, a satellite phone may be the best solution for your needs, although it's worth noting that despite the fact telcos sell satellite phones, they don't actually run the networks these devices connect to.
All of the carriers are obliged to provide estimated coverage maps showing where they offer 3G and 4G services for mobiles, but these should always be taken with a certain grain of salt.
Frequencies used: 700Mhz, 850Mhz, 900Mhz, 1800Mhz, 2100MHz, 2600MHz
Connection Technologies: 3G, 4G LTE
Claimed coverage: 99.3% of Australian population
Telstra’s mobile network encompasses 3G and 4G frequencies, as well as 2G services, although those are being decommissioned by 1 December 2016. It operates primarily at the 1800Mhz and 700Mhz frequencies, as well as 2600Mhz services in limited locations. It’s the combination of these three frequencies that allows Telstra to bind them together using FDD aggregation technology to deliver some blisteringly fast speeds, at least in theory, on what it calls its "4GX" network.
Telstra was the big spender and therefore big winner in the auction of 700Mhz frequencies that had previously been used for analog TV transmissions. This means that in both metropolitan and regional areas, Telstra has significant 700Mhz presence, and, as a result, a significantly wider field of 4G availability. While all three networks are chasing more and more of the population, it’s Telstra in effect that they’re chasing in terms of overall coverage.
Telstra dubs its 4G network as "4GX", but rather like its use of "NextG" to describe its 3G network, this is a marketing term rather than a strict specification of any kind. That being said, Telstra’s network has the advantage of being the most technologically advanced in the country, with a current Category 11 hotspot device, the Telstra Wi-Fi 4GX Advanced III, available for consumers, and a planned Category 16 device planned for consumer release this year.
As yet there aren’t any phones that offer Category 11 or Category 16 connectivity, but it’s long been the case that the fastest 3G and 4G speeds have come via mobile hotspot products first before hitting mobile handsets. The use of multiple radios via carrier aggregation has some significant impacts on battery usage, but it’s still expected that we will see Category 11 and 16 mobile devices in the near future.
Telstra does make its network available to Mobile Virtual Network Operators (MVNOs) through its Telstra wholesale arm, but there are some significant limitations at play for any Telstra MVNO. Telstra only provides what it refers to as "parts of" its 3G and 4G networks. What this means in real world use is a slightly smaller network coverage map, although unless you’re in relatively remote areas of Australia you’re not likely to notice the difference between the wholesale and full retail Telstra networks.
Where you would see a difference however is in network speeds. Telstra Wholesale does provide access to the carrier’s 700Mhz and 1800Mhz networks, but with speeds capped at a hard 100Mbps down, usually stated as a realistic expectation of typical speeds between 2-50Mbps. Depending on your location and device, you may experience significantly higher speeds on the full Telstra network, albeit at a premium price point.
Frequencies used: 700MHz, 900Mhz (3G), 1800Mhz,2100MHz, 2300MHz, 2600MHz
Connection Technologies: 3G, 4G LTE
Claimed coverage: 98.5% of Australian population
Optus is unique in that it offers a mix of FDD and TDD aggregation technologies, with TDD most significantly deployed in Canberra and FDD elsewhere. It has spectrum holdings in the 700Mhz band, albeit less than Telstra’s similar offerings, but a wider range of holdings elsewhere higher in the spectrum band. Higher frequency spectrum can typically deliver more data than lower spectrum, but it’s always a balancing act between users, physical location and actual real-world speeds.
In most analysis Optus typically runs head to head with Vodafone in terms of achieved end-user speeds behind Telstra, but that’s also reflected in its pricing, which is often significantly lower than that of Telstra. Like Telstra, it has announced that its 2G network is not long for operation, with a switch-off date set for 1 April 2017.
Optus dubs its aggregated 4G network as "4G Plus", but rather like Telstra's "4GX" this is a pure marketing term rather than any kind of formal standard to speak of. Optus offers connectivity for devices up to Category 9, but only in selected capital city CBD areas and Newcastle, where it conducts a lot of its mobile testing.
Optus is by far the carrier of choice for most MVNOs, offering access to its full Optus 4G network to all of its MVNO partners. In theory this should mean that the differences between being a "full" Optus customer or a customer of one of its MVNOs or subsidiary Virgin Mobile should be nil in pure network connectivity terms.
Frequencies used: 850MHz (3G) 900Mhz, 1800Mhz,2100MHz (3G)
Connection Technologies: 3G, 4G LTE
Claimed coverage: 96% of Australian population
Vodafone notably doesn’t have its own spectrum holdings in the 700Mhz space, having declined to take part in the "digital dividend" auction back when analog TV services were decommissioned. It has recently put forward a proposal to purchase unused 700Mhz spectrum from the government at the same price as competing telcos paid in the 2013 auction process but it remains to be seen if that push will be successful.
What that means in practical terms for the moment is that Vodafone’s lowest available frequency range is in the 850Mhz spectrum band, where it offers services using FDD carrier aggregation with its 1800Mhz holdings for up to Category 6 speeds. Where Vodafone claims some level of advantage over Optus and Telstra is in having larger blocks of contiguous spectrum, which allows devices on the Vodafone network to take advantage of a wider bandwidth.
Vodafone famously suffered through the "Vodafail" debacle back in 2011 that saw large sections of its mobile network virtually collapse, but since then the telco has spent significantly on rebuilding its network. Today, it now makes a point of difference both the quantity of work being done on its network, but also the improvements to overall coverage and average speeds. It's the only Australian carrier yet to announce a formal switch-off date for its 2G network.
Vodafone has somewhat dialled back its dealings with MVNO partners in recent years, although it does have some significant MVNO brands using its services. TPG and Kogan operate their mobile services on Vodafone's 4G network, while lower-cost services such as CMobile and KISS Mobile utilise Vodafone's 3G networks.
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