Telstra suffers another mobile outage

Alex Kidman 17 March 2016

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Telstra's network appears to be being hammered again as mobile services suffer another mystery outage.

It was only a couple of weeks ago that Telstra suffered a national outage on its mobile network that saw it apologise by way of offering a free data Sunday for all affected customers.

Telstra may find itself in a similar position with multiple reports of outages across its mobile network this evening. Telstra's own network reporting via its service status page on this is rather spotty, but taking Melbourne as an example, Telstra lists interruptions for 2G, 3G and 4G services, as well as access to the Telstra 24x7 app, Telstra homepage and recharge facilities.

Telstra's Twitter account has been giving the same response to social media enquiries, stating that "We’ve received reports of an issue affecting mobile services and are currently investigating. We will update asap"

Update: Telstra's social media feed is now responding to queries indicating that services are coming back online for customers with a statement that reads:

"We're progressively restoring mobile services and anticipate returning to normal soon. We're sorry for the inconvenience caused."

What can I do about the Telstra outage?

As with the previous outage, there's not much you can do to resolve connection issues, whether they're for phone, text or data. Telstra hasn't given a specific estimate of when services might be back up and running, or even quite how widespread the outages might be.

Based on online reports, it appears to have affected multiple states at this time. In some cases, it appears as though affected devices will report having 3G or 4G coverage, but no actual voice or data service provision.

We haven't been able to test this ourselves, but in theory Telstra customers should be able to access Telstra's public Wi-Fi Air network from their mobiles, as that service is currently free for all Telstra customers until the middle of the year.

It is worth noting that even if your service is offline, if you do need to make an emergency call, you should be able to dial 112 from your mobile to connect to emergency services, even if Telstra's network is down. This won't work for other call types, but exists across carriers to enable proper emergency calls to be routed through irrespective of network.

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