Telstra pledges $250 million to improve network

Alex Kidman 30 June 2016

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Following its recent rash of outages, Telstra plans to spend up big to improve services.

When you’re the biggest player in the market, if something goes wrong, it doesn’t just hit a few customers. That the scenario Telstra found itself in earlier in the year when its mobile networks went down in February. Then it happened again in March, first for prepaid customers and then for the mobile network generally. Then it happened again for broadband services. In short, it’s not been a good year for Telstra’s network stability, or the image it tries to project of being the premium-priced offering with premium network strength.

Telstra said when it started having issues that it would conduct a full review into its network outages problem. In a blog post on Telstra’s Exchange site, Telstra CEO Andy Penn states that the company has completed reviews of both its mobile and core network systems, identifying issues of what it calls "potential risk".

As a result, Telstra’s going to invest a further $250 million into its networks, covering three core areas. According to Penn’s blog post these will be:

  • enhancing the mobile network’s resiliency, to improve recovery time and create more effective real time monitoring.
  • improving reliability and resiliency within the core network.
  • increasing current ADSL broadband capacity to meet increasing customer demand

Penn’s claim is that changes already implemented on the mobile network mean that any future disruption to the mobile network should be able to be resolved significantly more quickly than in the past.

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