Telstra is giving more than 850,000 NBN customers a free speed boost

Posted: 1 March 2018 10:10 am News

Eligible Telstra customers on nbn 25 connections will be upgraded to faster nbn 50 connections over the coming months.

Internet speeds on the NBN have been a hot topic lately, with the ACCC penalising big broadband providers like Optus, Telstra and TPG for not delivering the level of performance they promised their customers. Rather than grinning and bearing it, though, Telstra has taken a proactive approach to improving its NBN services in light of the ACCC's findings, recently increasing the average speeds its customers experience during the busy evening hours.

Today, Telstra is taking another positive step to better serve its NBN customers, announcing that more than 850,000 households and small businesses will soon receive a free speed boost to its Standard Evening Plus tier. Telstra classes its Standard Evening Plus tier as an nbn 50 connection, with typical minimum download speeds of 40Mbps during the peak hours of 7:00PM to 11:00PM.

Eligible customers will be upgraded from their current speed to Standard Evening Plus automatically over the next few months, with no need to reconfigure any hardware and no additional costs to pay. New Telstra customers, meanwhile, will now receive the Standard Evening Plus speed by default on all NBN plans of $79 or more.

As an added bonus, customers signing up for a new Telstra home Internet bundle, moving home or upgrading to the NBN will receive a free Telstra Smart Modem. This new device couples standard Wi-Fi functionality with a 4G mobile backup service, allowing you to access the Internet via Telstra's mobile network while you wait for your NBN connection to be installed.

"When customers move to the nbn there can sometimes be a period of downtime while the switchover occurs," said Jana Kotatko, Head of Fixed Products at Telstra. "Being able to stay connected over the mobile network during this time will greatly improve the experience for our customers making the transition to the new network.

"Giving more customers the Smart Modem, along with increasing their nbn speed tier and the ongoing focus on providing the best speeds possible are all part of the way we’re helping customers make the most of their broadband service."

Want to take advantage of the Telstra speed boost? Check out Telstra's NBN plans below


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2 Responses

  1. Default Gravatar
    KellyApril 16, 2018

    Download n upload speed is 0.2 mbps. I have been complaining since January. I just want to be able to watch a movie. It slow as. Took me nearly 10 mins using wifi to get to this page to write. Useless. Pay for what to watch TV loading symbol

    • Default Gravatar
      ArnoldApril 16, 2018

      Hi Kelly,

      Thanks for your inquiry

      The optimum speed for virtually uninterrupted video streaming is 5mbps. Lower speeds may result in less optimum performance. It would be best if you could speak to your service provider for an upgrade on your internet services.

      Hope this information helps

      Cheers,
      Arnold

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