Telstra bumps up HFC speeds

Posted: 23 April 2018 7:49 am News

Customers on Telstra's HFC network get a slight speed boost for uploads simply by rebooting their cable modems.

If you're a customer on Telstra's HFC network, it's almost certainly worth power cycling your cable modem, as numerous customers have reported an unadvertised upgrade in speeds, most notably for upload speeds available on the network.

Telstra's standard Cable HFC broadband services offer typical download speeds of up to 30Mbps down or up to 100Mbps down if a Speed Boost pack is purchased at additional cost. Uploads are typically capped at under 1Mbps for regular users or 2Mbps if you're on the Speed Boost plan.

Numerous reports surfaced last week (including this one at Gizmodo) that Telstra had rather quietly improved matters on the network, with customers reporting an uptick in their upload speeds to around 5Mbps.

We've tested this on a suburban HFC connection and can confirm that unplugging the power, waiting a minute and then plugging it again did indeed increase the line upload speed. In our case, we were testing on a 100Mbps cable plan, so there was no speed increase there, but Telstra advises that customers on the baseline 30Mbps plan should see a bump to up to 50Mbps speeds for downloads.

While customers on higher tier Standard Plus and above NBN plans can achieve much higher upload speeds, it's a neat boost to have if you've been struggling to send larger files on a Telstra HFC plan.

According to Telstra's Jana Kotatko, head of fixed products: "We know how integral fast broadband is to your life. And that you’re increasingly streaming video to screens big and small throughout the home. That’s why we’ve just sped up our cable service so our loyal home and small business cable customers get faster speeds at no extra cost."

The Telstra HFC network is in the process of being reconfigured for use on the National Broadband Network, with NBN Co last week finally releasing details of when customers in the HFC area can expect to have services commissioned, or, in some cases, where they're amongst the 440,000 homes switching to an FTTC connection.

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