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Techrific Review | What You Need To Know About the Australian Tech Retailer

Let's start at the beginning. Techrific is one of those Australian-based retailers that sells tech, cheaply. It was founded in 2005 and while its base in Australia, it does ship worldwide and works well against the competition, as it aims to sell brands cheaper than you'd find elsewhere. It helps too, that you can cash on more, well, cash, when you use promo codes and coupons (more on this later).

There's also an emphasis on customer service, and all products sold come with a 12-month warranty.

Want to know more? Read our full Techrific Review below.


What does Techrific sell?

Techrific sells a wide range of products, and, as you might have guessed, they’re all based around technology. Its main product areas include:

  • Mobile phones
  • Computers and tablets
  • Cameras
  • Video cameras
  • Audio equipment
  • Car audio
  • Health and lifestyle
  • Home appliances
  • GPS devices
  • Memory cards

Techrific Review | Pros and Cons

Pros

  • 12 month local warranty in Australia
  • Genuine products
  • Ability to include up to $20,000 buyer protection
  • Same day dispatch available for most orders placed before 1pm AEST
  • 7 day returns

Cons

  • Forums show that complaints have been made about its customer service
  • Pick up unavailable
  • 15% restocking fee charged if you (the customer) makes an incorrect order

How do I pay with Techrific?

Techrific uses a secured online payment system supplied by ANZ Bank, so you shouldn’t have a problem with security. You can pay with a range of methods including:

  • Visa
  • MasterCard
  • American Express
  • PayPal

How does Techrific shipping work?

Techrific will ship orders within Australia via Australia Post, or via external couriers for some items. It processes all orders within 1–3 business days, and regular shipping is expected to take 3–5 days in major cities and 5–7 days in rural areas. It is also possible to upgrade to express shipping for an additional cost. Pick-up is not available.

If you’re ordering from New Zealand, the US, Canada or Europe your item will be shipped through a secure courier and you should receive it within 5–7 days.
The cost of shipping is based on weight and will be calculated during checkout and added to your order. At this point, you’ll have the opportunity to select faster shipping if required.


How do I return an item to Techrific?

If you’re unhappy with your item, or wish to return an item to Techrific, it is possible. Here’s how:

If you ordered the wrong item:

  • Returns are accepted within 7 days from receipt of your order
  • Items must be unopened and in re-saleable condition
  • Postage will be at your own expense
  • A 15% restocking fee will be deducted from your refund

If item is damaged upon receipt:

  • All items are covered by a 12-month warranty
  • Contact the Techrific customer service team for further assistance
  • A repair will be provided or a replacement unit will be supplied

If you changed your mind:

  • Returns are accepted within 7 days after receipt of your order
  • Items must be unopened and in re-saleable condition
  • Postage will be at your own expense
  • A 15% restocking fee will be deducted from your refund

Can I use Techrific coupons or codes?

Yes. It is possible to use vouchers and discount codes. Simply shop as you normally would, and when you’re ready to checkout you should see a screen that looks a little bit like this:

techrificreview-image1

Simply enter your coupon or voucher code and click apply to see your code added.


What is Techrific's customer service like?

If you have any problems with your order or if you wish to ask any questions, Techrific has a customer service team - however it’s not exactly easy to reach. The website does not list a telephone number or e-mail address and there is no business address supplied -- just a PO box number in Victoria.
You can, however, contact Techrific through an online form, though some of the consumer reviews have listed problems when attempting to contact them. You should be aware of this before ordering. Read through the customer reviews yourself before committing to buy.

Frequently Asked Questions

Yes. The GoPro Hero 4 is available through Techrific, including fast shipping and a 12-month warranty.

Yes. Techrific sells several of the most popular Apple products, including the iPad and iPad Mini, iPod Touch and various models of the iPhone.

It’s always worth checking out what other customers are saying about a seller, and it’s true Techrific does have some bad reports. However, many of these are concerning the customer service and not the products themselves. We do advise that you read through as many reviews as possible before making your decision to purchase your electronics with Techrific.

Stephanie Yip

Stephanie is a journalist, avid traveller and all-round bargain hunter. If there's an online coupon code, deal or cheap flight available, she'll know about it. And she'll let you know about it, too.

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2 Responses

  1. Default Gravatar
    bayleyMay 12, 2017

    Hey, I brought a phone of a different website and it was dodgy and I could not return it as they wouldn’t answer my emails and I am thinking about purchasing a phone of your website and I want to find out the reviews on your website but I cant find them and if I do buy a phone of you will you answer me emails if I have problems and will you let me return it.

    Thanks
    Bayley

    • Staff
      LiezlMay 12, 2017Staff

      Hi Bayley,

      Thank you for reaching out. Just to confirm though, you have come through to finder.com.au, not actually Techrific.

      You can find Techrific’s contact information on their website and refer to our guide above on how you can return the merchandise you bought from them.

      You’re right, it always pays to make your own research about shops, service companies or products and make sure they are reliable and legitimate.

      Cheers,
      Liezl

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