Tasmania drivers happiest with their insurers

Ben Gribbin 24 April 2018 NEWS

Industry research shows RACT’s customers are the most satisfied.

The Royal Automobile Club of Tasmania (RACT) topped a Roy Morgan survey on customer satisfaction with their general insurers. RACT finished with a 93.5% satisfaction score. Meanwhile, South Australia’s RAA scored a solid 89.4%, which netted them sixth place and Western Australia’s RAC ranked eighth overall with an 88.2% customer happiness rating.

Insurance satisfaction dips slightly

As of February 2018, 79.2% of Australians agreed that they were satisfied with their general insurer. Industry-wide levels dipped slightly from the same month last year by 0.4%.

RACT winners again

The RACT has placed first for the Roy Morgan customer satisfaction award for three years on the trot. The report serves as an independent gauge for the industry and potential customers.

Defence Service Homes insurance came second with 91.1% satisfaction and AMP placed third with 90.8%. Business and farm insurers, Elders finished in fourth place and classic car specialists Shannons rounded out the top five.

How are the figures calculated?

Independent Australian researchers from Roy Morgan surveyed 40,363 general insurance policyholders. Assessors asked how satisfied customers were with their insurers. Awards are given based on the number of very and fairly satisfied responses. The margin of error for these reports is very low.

Benchmark for the industry

Norman Morris, Roy Morgan’s Industry Communications Director, said the report serves as a baseline for the insurance industry.

“This report allows companies to compare performance against their peers and benchmark against the best in their industry,” Morris said.

The report gives insurers an idea of where they’re doing well and areas where they must improve.

“By segmenting satisfaction by customer and market segments they will also be able to pinpoint areas of excellence, and areas for improvement,” said Morris.

Not satisfied with your car insurer?

When it’s time to renew, you should always compare car insurance offers to get the best possible deal. We’ve produced a simple guide on switching car insurers if you’re not happy with your current provider or want a cheaper renewal price.

Switching mid-policy will almost always incur a cancellation or admin fee.

In car news

Picture: Shutterstock

Get more from Finder

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and Privacy & Cookies Policy.
Ask a question
Go to site