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Founded in 1999, SurveyMonkey is a cloud-based, software-as-a-service (SaaS) company that allows users to create and administer online surveys. The basic survey package is free, with SurveyMonkey also offering large-scale enterprise services to companies for the purposes of consumer-focused marketing, brand management and data analysis. SurveyMonkey counts Facebook, Samsung and Salesforce among its clients. A single user can get unlimited surveys for approximately $30 per month.
Prices last checked July 2017
SurveyMonkey is one of the longest-standing services for creating and using surveys. The features range from free, 10-question data-gathering questionnaires to paid options that can include custom logos and branding. Survey questions can include any of the following:
SurveyMonkey offers real-time results from your surveys along with custom reporting, filtering, text analysis and SPSS integration. The custom reporting allows you to create interactive graphs and multiple custom data views, along with word clouds that can be privately shared or posted to Facebook and other social media channels.
SurveyMonkey can help you define a target audience and send out a survey within a matter of minutes. The company states it has the ability to reach millions of people around the world and identify them by any required demographic attributes. Results can be analysed from anywhere at anytime with SurveyMonkey’s online survey panel.
In 2013, SurveyMonkey announced it would begin offering business solutions for enterprises. A full palette of additional options is available, including help with writing survey questions, custom URLs, extra features for respondents, and a custom look and feel for each survey.
Data collected from these surveys has multiple extra features, including the ability to export data to CSV, XLS or SPSS. Surveys can be embedded into your own apps or websites, or posted to the likes of LinkedIn, Twitter and Facebook. The enterprise packages also allow for collaboration among members of your organisation along with security for survey data.
Basic | Standard | Advantage | Premier | |
---|---|---|---|---|
Number of surveys | Unlimited | Unlimited | Unlimited | Unlimited |
Questions per survey | 10 | Unlimited | Unlimited | Unlimited |
Number of responses | 100/survey | Unlimited | Unlimited | Unlimited |
Customer support | Priority email | Expedited email | Expedited email + phone | |
Price | FREE | $30/month OR $24/month(billed as $288 annually) | $29/month (billed as $348 annually) | $99/month (billed as $1,188 annually) |
Prices last checked July 2017
Survey Monkey’s expansion to enterprise-level solutions has sent the company to new heights and allowed it to continually expand on its services. Some of its pricing structures bear a bit of consideration, however.
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