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SurveyMonkey: Send professional surveys

Create, send and analyse surveys with ease with SurveyMonkey.

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Founded in 1999, SurveyMonkey is a cloud-based, software-as-a-service (SaaS) company that allows users to create and administer online surveys. The basic survey package is free, with SurveyMonkey also offering large-scale enterprise services to companies for the purposes of consumer-focused marketing, brand management and data analysis. SurveyMonkey counts Facebook, Samsung and Salesforce among its clients. A single user can get unlimited surveys for approximately $30 per month.

Prices last checked July 2017

Data indicated here is updated regularly
Name Product Starting price Features App integration Tech support
SurveyMonkey
SurveyMonkey
AU$42/month (Standard); Basic is Free
Project management
No
Email
Helps customers capture real voices and opinions, and make sense of them at scale.
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SurveyMonkey's core platform

SurveyMonkey is one of the longest-standing services for creating and using surveys. The features range from free, 10-question data-gathering questionnaires to paid options that can include custom logos and branding. Survey questions can include any of the following:

  • Multiple choice questions
  • Single answer vs multiple answer
  • Rating scales
  • Likert-type scales
  • Matrix questions
  • Dropdown questions
  • Open-ended questions
  • Demographic questions

Analyse your data

SurveyMonkey offers real-time results from your surveys along with custom reporting, filtering, text analysis and SPSS integration. The custom reporting allows you to create interactive graphs and multiple custom data views, along with word clouds that can be privately shared or posted to Facebook and other social media channels.

Know your audience

SurveyMonkey can help you define a target audience and send out a survey within a matter of minutes. The company states it has the ability to reach millions of people around the world and identify them by any required demographic attributes. Results can be analysed from anywhere at anytime with SurveyMonkey’s online survey panel.

Enterprise offerings

In 2013, SurveyMonkey announced it would begin offering business solutions for enterprises. A full palette of additional options is available, including help with writing survey questions, custom URLs, extra features for respondents, and a custom look and feel for each survey.

Data collected from these surveys has multiple extra features, including the ability to export data to CSV, XLS or SPSS. Surveys can be embedded into your own apps or websites, or posted to the likes of LinkedIn, Twitter and Facebook. The enterprise packages also allow for collaboration among members of your organisation along with security for survey data.

Plans and pricing

BasicStandardAdvantagePremier
Number of surveys UnlimitedUnlimitedUnlimitedUnlimited
Questions per survey 10UnlimitedUnlimitedUnlimited
Number of responses 100/surveyUnlimitedUnlimitedUnlimited
Customer support EmailPriority emailExpedited emailExpedited email + phone
PriceFREE$30/month OR
$24/month(billed as $288 annually)		 $29/month
(billed as $348 annually)		 $99/month
(billed as $1,188 annually)

Prices last checked July 2017

Pros and cons

Survey Monkey’s expansion to enterprise-level solutions has sent the company to new heights and allowed it to continually expand on its services. Some of its pricing structures bear a bit of consideration, however.

Pros:

  • A free demonstration of the enterprise package is available, to make clear what is possible for businesses considering the Premier Plan.
  • Basic Plan can carry a lot of businesses through their year without having to invest a single dollar.

Cons:

  • Paying annually for the Standard Plan comes to a savings of about $3.85/month, so there’s not much of an incentive to pay the full price up front.
  • The Premier plan does not gain any extra users beyond the Advantage plan, despite the costs increasing nearly 200 percent.

FAQs about SurveyMonkey

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