Disclaimer: While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.
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Finder Super Funds Satisfaction Awards 2022
Find out how your super fund fared in our latest customer satisfaction survey and awards.
The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked customers of major super funds to tell us about their experiences. Now we can reveal what they said.
The winners
The winners are based on consumer ratings across 5 metrics: performance, customer service, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).
Retail Super Fund Customer Satisfaction winner:
ANZ Smart Choice
Australian retail super fund ANZ Smart Choice took the top spot, with 88% of the users that we surveyed saying they'd recommend the fund to a friend. Its customer satisfaction rating was 4.28 out of 5.
Retail Super Fund Customer Satisfaction finalist:
Mercer
Australian retail super fund Mercer came in second place, with 87% of the users that we surveyed saying they'd recommend the fund to a friend. Its customer satisfaction rating was 4.19 out of 5.
Retail Super Fund Customer Satisfaction finalist:
IOOF Super
Australian retail super fund IOOF Super came in third place, with 80% of the users that we surveyed saying they'd recommend the fund to a friend. Its customer satisfaction rating was 4.13 out of 5.
Industry Super Fund Customer Satisfaction winner:
CARE Super
Australian industry super fund CARE Super took the top spot, with 95% of the users that we surveyed saying they'd recommend the fund to a friend. Its customer satisfaction rating was 4.44 out of 5.
Industry Super Fund Customer Satisfaction finalist:
Spirit Super (previously MTAA Super)
Australian industry super fund Spirit Super (previously MTAA Super) came in second place, with 95% of the users that we surveyed saying they'd recommend the fund to a friend. Its customer satisfaction rating was 4.39 out of 5.
Industry Super Fund Customer Satisfaction finalist:
Statewide Super
Australian industry super fund Statewide Super came in third place, with 91% of the users that we surveyed saying they'd recommend the fund to a friend. Its customer satisfaction rating was 4.37 out of 5.
Best super funds for customer satisfaction in 2022
| Overall satisfaction | Customers who'd recommend | Super fund |
|---|---|---|
| ★★★★★ 4.28/5 | 88% | ANZ Smart Choice |
| ★★★★★ 4.19/5 | 87% | Mercer Superannuation |
| ★★★★★ 4.13/5 | 80% | I.O.O.F. Super |
| ★★★★★ 4.09/5 | 85% | Suncorp |
| ★★★★★ 3.99/5 | 76% | One Path Custodians |
| ★★★★★ 4.44/5 | 95% | CARE Super |
| ★★★★★ 4.39/5 | 95% | Spirit Super (previously MTAA) |
| ★★★★★ 4.37/5 | 91% | Statewide Super (now Hostplus) |
| ★★★★★ 4.30/5 | 95% | cbus |
| ★★★★★ 4.27/5 | 88% | Vicsuper |
Customer satisfaction ratings methodology
Finder worked with leading insights company Dynata to survey nearly 20,000 Australians across almost 20,000 categories for our Customer Satisfaction Awards program.
- Consumers were asked to review a super fund they had used.
- Brands had to receive a minimum of 55 responses in this category to be eligible for the award.
- The brands were rated based on the following categories:
- Customer service
- Performance
- Fees
- Overall experience
- Respondents were also asked whether they would recommend each product to a friend. This result was scored out of 5 as a percentage. For example, if 80% of respondents said they would recommend a product, it received a score of 4 out of 5.
- The final score was calculated as an average of the 5 metrics scored.
- Finder's Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
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