How to submit a Medicare claim using your phone

With Medicare's mobile app, you can easily make a claim on the go.


We’re reader-supported and may be paid when you visit links to partner sites. We don’t compare all products in the market, but we’re working on it!

Most of us can submit a Medicare claim automatically when we provide the GP with our Medicare details. It's also often done through the HiCAPS system.

Medicare also has an app called Medicare Express Plus. Rather than doing it in a branch, you can complete a Medicare claim using your smartphone. It's well worth installing on your phone if you regularly have to make Medicare claims, saving you time and effort.

How to submit a claim

Whenever you submit a claim with Medicare, there are a few important steps worth remembering that will make claiming as simple and straightforward as possible. These include:

  • Completing a Medicare claim form. You can get these online, at your GP, hospital and at service centres.
  • Attaching documents. When you submit a claim, you'll need to have – or take a picture of – all the original documents pertaining to the claim as well as any receipts.
  • Sending your documents. You need to put your claim form and any additional documentation in a drop box, post it or submit your claim online. Once your claim has been processed you will receive your benefit within 5 days via electronic bank transfer.

How to process your claim on the Medicare app.

This took me a total of 4 minutes to complete, so it definitely saves you a lot of time.

1. Download the app via iTunes or Android and create a pin. You will need both your myGov and Medicare account number to proceed.


2. After logging in, you will be presented with a main screen. To submit a claim press the 'Claim' icon found in the top left.


3. During this stage you will need to make sure you have the invoice from the practitioner available for you to take a photo of.

Here is an example of the invoice I took a photo of. Once you've taken a clear photo click 'Use Photo'.


4. After submitting the photo you will need to enter some details from your invoice. The claim number and the amount will be on your invoice and you can enter those into the corresponding fields.


5. After entering in the claim details you need to choose the relevant patient attached to your Medicare card from the patient's list.


6. Choose whether you have paid in full or if you have not paid in full. In this example, I selected 'I have paid in full'.


7.Next, enter the provider number.

8. On this Claim screen you will need to enter the service details, specifying the date of your visit to the practitioner, which will be on your invoice.

9. After you have confirmed all those details you will be on the final confirmation screen. Confirm all the details are correct then press 'Submit'.


10. Before being able to proceed you will need to press 'I Accept' which will mean you agree with the declaration


11. After pressing accept your claim will be processed immediately and you will be given a reference ID for your claim.


Is the Medibank app worth getting?

The app is well worth downloading - it's saves you loads of time and makes processing claims much more efficient.

One of the best things about the app is that you can use it on the go without having to wait until you go home. All you need to do is take a photo of your invoice straight after your visit to the doctors.

If you get the app, you can also review your claim history, replace your card and check your immunisation record. You can also open your 'Digital Wallet', which has a virtual version of your Medicare card stored. This saves you carrying your Medicare card around with you and is ideal if you misplace it.

Picture: GettyImages

More guides on Finder

You might like these...

Go to site