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The social distancing and hygiene practices being adopted in stores

A full list of the measures your favourite stores are taking to keep customers and team members safe

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Woman cashier in mask and gloves working at the register

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As restrictions ease across the nation and shops begin to re-open, you'll likely be spending more time out and about. When you do, you can be certain that stores large and small are taking steps to stop the spread of coronavirus in accordance with public health and safety advice.

They've increased the cleaning of high-touch surfaces, employed physical distancing markers and introduced sanitisation stations at entrances, to name a few ways they're creating a safe in-store environment.

Here's a full list of what to expect the next time you're at the shops:

Social distancing and hygiene practices in stores

StoreHygiene informationMore information
Target
  • Increased cleaning of stores, including trolleys and basket handles
  • Wipes and hand sanitiser for customers and team members
  • Team members wipe down assisted checkouts after every use
  • Physical distancing markers
  • Customer capacity limits
  • Select checkouts closed to comply with physical distancing rules
  • Fitting rooms are temporarily closed
  • Contactless pay is encouraged, but cash is still accepted
  • Using your own bags is encouraged, but Target bags are still available
  • Zero contact click and collect
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Cotton On
  • Increased cleaning of high-touch surfaces such as tables, racks, handles, counters and EFTPOS machines
  • Removing multi-touch surfaces such as beauty testers and shopping bags
  • Staff are constantly reminding customers about physical distancing
  • Customer capacity limits
  • Fitting rooms may be closed in smaller stores
  • Contactless payment is encouraged, but cash is still accepted
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Forever New
  • Increased cleaning of stores
  • Hand sanitiser for customers
  • Physical distancing markers
  • Staff are constantly reminding customers about physical distancing
  • Customer capacity limits
  • Contactless payments encouraged
  • Online reservations for pick-up at store available
  • Contactless styling
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New Balance
  • Increased cleaning of stores
  • Hand sanitiser for all stores
  • Door greeter to explain safety measures
  • Store is supplied with masks and gloves for team members
  • Physical distancing markers as well as window decals and counter signs as reminders
  • Temporary suspension of foot measurements using the Brannock
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Sheike
  • Increased cleaning of stores
  • Hand sanitiser for customers
  • Adhering to physical distancing rules
  • Customer capacity limits
  • Contactless payments only – no cash accepted
  • Contactless styling available
Witchery
  • Increased cleaning of stores, including high-touch surfaces such as handrails, fitting rooms and counters
  • Hand sanitiser for customers at entrances, counters and fitting rooms
  • Physical distancing markers
  • Gloves are available for team members
  • Protective hygiene screens at customer service points
  • Contactless payments only – no cash accepted
  • Customer capacity limits
  • Reduced store opening hours
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Rebel Sport
  • Increased cleaning of stores
  • Physical distancing markers
  • Gloves are available for team members
  • Contactless payments only – no cash accepted
  • Reduced store opening hours
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Nike
  • Hourly cleaning of stores and high-touch surfaces
  • Hand sanitiser available on every floor
  • Physical distancing markers
  • Contactless payments only – no cash accepted
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Sephora
  • Increased cleaning of stores
  • Hand sanitiser available throughout the stores
  • Physical distancing markers
  • Suspension of beauty services including custom and mini makeovers
  • Testers have been removed
  • Face masks and gloves available for team members
  • Customer capacity limits
  • Temperature checks for staff and customers
  • Contactless payments only
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Lululemon
  • Increased cleaning of stores
  • Adherence to physical distancing rules
  • Hand sanitiser for customers at entrances
  • Contactless payments only – no cash accepted
  • Temporarily pausing its complimentary hemming service
  • Temporarily pausing community classes
  • Reduced opening hours at select stores
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Bed Bath N' Table
  • Increased cleaning and sanitisation of high-touch surfaces
  • Adherence to physical distancing rules
  • Contactless payments encouraged
  • Select stores open only
  • Reduced opening hours for stores that are still open
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Adairs
  • Increased cleaning of stores
  • Adherence to physical distancing rules
  • Contactless payments encouraged
  • Customers who bring their own bag are encouraged to pack it themselves
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House
  • House has not publicly announced its health and hygiene measures. We'll update this page when it does.
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Dan Murphy's
  • Increased cleaning of the store
  • Physical distancing markers
  • Temporary maximum purchase limits
  • Clear screens at checkouts
  • Customer capacity limits
  • Customers are required to pack their own boxes and bags
  • Contactless payments are preferred, but cash is still accepted
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Typo
  • Increased cleaning of high-touch surfaces such as tables, racks, handles, counters and EFTPOS machines
  • Removing multi-touch surfaces such as beauty testers and shopping bags
  • Staff are constantly reminding customers about physical distancing
  • Customer capacity limits
  • Fitting rooms may be closed in smaller stores
  • Contactless payment is encouraged, but cash is still accepted
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The Good Guys
  • Increased cleaning of the store
  • Physical distancing markers
  • Customer and team limitations of no more than four per aisle
  • Social distancing for services, deliveries, repairs and installations
  • Video kitchen design consultations
  • Contactless payments are preferred, but cash is still accepted
  • Zero contact click and collect
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Microsoft Store
  • Microsoft Store has not reopened its physical stores yet.
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Apple
  • Apple has not reopened its physical stores yet.
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David Jones
  • Increased cleaning of stores
  • Sanitiser for customers on every floor
  • Physical distancing markers, signage and announcements as reminders
  • In-store hygiene screens at customer service points
  • Customer capacity limits
  • Temporarily suspending all beauty services, lingerie fittings, alternations and dine-in services
  • Contactless payment is encouraged, but cash is still accepted
JB Hi-Fi
  • Increased cleaning of stores
  • Physical distancing markers
  • Customer capacity limits
  • Contactless payment is encouraged, but cash is still accepted
  • Temporary closure of select stores
Kmart
  • Increased cleaning of stores, including wiping down of trolleys, self-service checkouts and pin pads
  • Physical distancing markers and posters
  • Dedicated entrance and exit points
  • Sanitiser for customers
  • In-store hygiene screens at registers
  • Customer capacity limits
  • Contactless payment is encouraged, but cash is still accepted
  • Temporary closure of select stores
Harvey Norman
  • Increased cleaning of stores
  • Adhering to social distancing rules
  • Contactless payment is encouraged, but cash is still accepted
Dymocks
  • Increased cleaning of stores
  • Adhering to social distancing rules
  • Contactless payment is encouraged, but cash is still accepted
General Pants
  • Increased cleaning of high-touch surfaces before, during and after hours
  • Hand sanitiser for customers
  • Physical distancing markers
  • Reduced number of fitting rooms to comply with physical distancing rules
  • Customer capacity limits
  • Contactless payment only
  • Reduced store opening hours
  • Team members provided with masks and gloves
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Myer
  • Increased cleaning of stores
  • Hand sanitiser for customers
  • Physical distancing signage
  • Practising physical distancing between customers and team members
  • Contactless payments only – no cash handling
  • Beauty appointments are temporarily cancelled
  • Intimate apparel, suit and shoe fittings are suspended
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Glassons
  • Increased cleaning of stores
  • Limiting number of team members per store
  • Customer capacity limits
  • Physical distancing markers
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Priceline
  • Increased cleaning of stores
  • Removal of testers
  • Physical distancing markers
  • Temporary pause on beauty services
  • Hand sanitiser available
Coles
  • Increased cleaning of the store and of high contact areas such as trolleys, baskets and checkouts
  • Physical distancing markers
  • Hand sanitiser at the entrance
  • Clear screens at checkouts
  • Customer capacity limits
  • Customers are asked to pack their own bags
  • Contactless payments are encouraged, but cash is still accepted
Woolworths
  • Increased cleaning of the store and of high contact areas such as trolleys, baskets and checkouts
  • Physical distancing markers
  • Plexiglass screens at checkouts
  • Customer capacity limits
  • Masks available for team members, if they choose to use them
  • Customers are asked to pack their own bags
  • Contactless payments are encouraged, but cash is still accepted
  • Select assisted and express checkouts are closed to comply with physical distancing laws
ALDI
  • Increased cleaning of the store and of high contact areas such as trolleys, baskets and checkouts
  • Physical distancing markers
  • Clear screens at checkouts
  • Customer capacity limits
  • Product limits
  • Contactless payments are encouraged, but cash is still accepted
Bunnings
  • Increased cleaning of the store and of high contact areas such as trolleys, counters and baskets
  • Physical distancing markers and posters
  • Team members provided with gloves and hand sanitiser
  • Temporary suspension of sausage sizzles, family events and in-store activities
  • Temporary closure of playgrounds and cafes
  • Contactless payments are encouraged, but cash is still accepted
  • Product purchase limits
Big W
  • Increased cleaning of stores
  • Physical distancing markers and posters
  • Hand sanitiser and basket and trolley wipes for customers and team members to use
  • Reduced fitting rooms
  • Customer capacity limits
  • Clear plexiglass screens at checkouts
  • Contactless payments are encouraged, but cash is still accepted
IKEA
  • Increased cleaning of stores
  • Physical distancing markers
  • Lift capacity limits
  • Customer capacity limits
  • Temporary closure of its playgrounds and restaurants
  • Contactless payments only
  • Reduced store opening hours
Harris Farm
  • Increased cleaning of stores and high-touch surfaces
  • All staff members are temperature checked before each shift
  • Staff wear masks and gloves, which are changed regularly
  • Adherence to physical distancing rules
  • Contactless payments are encouraged, but cash is still accepted
Zara
  • Increased cleaning of stores and high-touch surfaces
  • Physical distancing markers
  • Sanitiser available for customers
  • Contactless payments are encouraged, but cash is still accepted
Chemist Warehouse
  • Increased cleaning of stores and high-touch surfaces
  • Hand sanitiser at the entrance
  • Physical distancing markers
  • Removal of testers
  • Bring-your-own-pen policy for prescriptions
  • Product limits on some prescriptions and over-the-counter medications, in line with the Australian government's advice
  • Customer capacity limits
  • Contactless payments encouraged
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Spotlight
  • Increased cleaning of stores and high-touch surfaces
  • Select stores are temporarily closed
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EB Games
  • Increased cleaning of stores
  • Physical distancing markers
  • Customer capacity limits
  • Contactless payments only – no cash or trades
Supercheap Auto
  • Increased cleaning of stores
  • Physical distancing markers
  • Contactless payments only
  • Product purchasing limits
  • Reduced store opening hours
  • Reduced the number of fitments and services available
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Mecca
  • Stores are closed until further notice
Glue Store
  • Increased cleaning of stores
  • Adhering to physical distancing rules
  • Increased the supply of and access to tissues, hand sanitiser, disinfectant sprays and cleaners across all stores
  • Reduced store opening hours
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JD Sports
  • Increased cleaning of stores
  • Adhering to physical distancing rules
  • Hand sanitiser for customers
  • Customer capacity limits
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Platypus
  • Increased cleaning of stores
  • Physical distancing markers
  • Sanitiser available for customers
  • Reduced opening hours
  • Disposable try-on socks
  • Contactless payments are encouraged, but cash is still accepted
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Hype DC
  • Increased cleaning of stores
  • Physical distancing markers
  • Sanitiser available for customers
  • Customer capacity limits
  • Customers must remove and put on their own footwear
  • Disposable try-on socks and gloves are available
  • Contactless payments are encouraged, but cash is still accepted
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