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Stitch Labs Review
A management software designed for retailers. Find out if it’s right for your business.
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Stitch Labs is a powerful integration-focused software for retail and brand operations, allowing for the easy management of inventory, multi-channel selling, logistics and more.
In this guide, we cover all you need to know about Stitch Labs including what the service involves and the pros and cons of this particular management too.
What is Stitch Labs?
Founded in 2011, Stitch Labs is a software platform designed to support growing brands. This technology aims to reduce the time you spend on multiple systems and improve flexibility as retailers expand and scale up. It does this by providing a way to centralise systems through effective integration with a range of popular services.
The primary goal of Stitch Labs is to allow brands to sell efficiently across multiple channels, as well as control aspects of the inventory and order process from one location. While worldwide availability is offered for Stitch Labs, its services are tailored specifically to the US market.
As of 2020, the Stitch Labs brand was acquired by Square, leading to the business temporarily shutting its doors to new customers until Spring 2021.
How does it work?
Stitch Labs provides a single tool that does a range of different tasks with the logistics, reporting, order management and inventory areas. It does this by offering a dedicated cloud-based software platform for operations and inventory management.
There are three tiers of service offered to customers. All tiers provide full access to the tools that Stitch Labs provides with various add-ons and advanced features for higher levels. To use the software, you'll need to sign up to one of these tiers as well as the platform's integration partners.
How much does Stitch Labs cost?
Stitch Labs have recently been acquired by another company, Square. This may mean that the pricing details currently available won't strictly be accurate in Spring of 2021 and beyond when its services will reopen to new customers.
However, at the time of review Stitch Labs offer three tiers of service, with price points starting at $799 a month in USD for the most basic package. However, Stitch Labs does state that its pricing is based on the annual sales order volume of your business, with costs scaling up as your business grows. This sliding scale may be suitable for some customers, but for others, it may not be a great fit with lower-cost fixed options on the market.
What packages are available?
The three platform tiers offered are as follows:
- Essentials: The basic package with pre-built reports and software included as standard.
- High-Growth: Custom sales channels, additional integrations and automated order management on top of everything in the essentials tier.
- Premium: Advanced features including smart reports, purchase orders, order splitting and geo-routing plus everything else available in previous tiers.
What features are included with Stitch Labs?
The features provided by Stitch Labs can be broken down into specific components:
- Inventory control software. This optimises and manages your inventory. It includes tracking functionality, supplier management, barcoding and more designed for the retail sector.
- Order management. Utilising automation, Stitch Labs provides order management that streamlines the ordering process, including shipping, repeat orders, order tracking and backorders. Logistics are also fully covered.
- Retail management. This includes email marketing, management of employees, purchase orders and multi-location tools to add even more flexibility to the platform.
- Reporting and analytics. Run ready-made retail reports that cover the whole spectrum of operations included within the software.
Pros and cons
Pros
- Comprehensive software that centralises many processes
- Scales to the size and growth of your business specifically
- Reporting and retail management included in addition to inventory and order management
- Cloud-based software is ideal for multi-location retail businesses.
Cons
- Not competitive compared to other options on the market
- Reports aren't as high-quality as they could be
- Depends on integration to ensure full functionality
Is Stitch Labs right for my business?
Stitch Labs produces a specific product for a particular audience. If you aren't a mid-size retailer that's looking to grow your business quickly and effectively, then the software on offer may not be the right fit for you.
This is reflected in the starter pricing of the Stitch Labs platform, which is likely to be restrictive to small businesses and not as useful for large-scale retailers. If you fall into that niche, Stitch Labs may be a viable option for you.
Bottom line
While Stitch Labs has put a huge focus onto being a one-point solution for many growing retailer's problems, there are a few areas where it falls short. For one, it becomes more expensive the more successful your business is. Alos, to take full advantage of Stitch Labs, you may need to pay for external services on top which is not ideal for businesses looking to cut costs and maximise simplicity.
If you're already a fan of integration to improve effectiveness and you're looking to centralise those often-scattered logistics, operations and inventory-related processes, Stitch Lab's platform might be a good fit for you. Otherwise, it may be worth checking out the cheaper options on the market.
How does it compare?
We don't currently have access to this software, but you can compare some alternatives below.
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