Singapore Airlines A380 Suites Melbourne to Singapore Review

Mehron M 21 August 2018 NEWS

Singapore Suites 1

A great airline, excellent customer service and an impeccable cabin and seat make this a bucket list travel experience.

Flight Details

Flight: SQ218
Aircraft Type: Airbus A380
Route: MEL-SIN
Class: First Class Suites
Rating: ★★★★★☆

My Singapore Airlines Suites experience was a very welcome surprise. My partner and I were travelling to Kuala Lumpur in December last year and booked business class seats with Singapore Airlines on both legs, from Melbourne to Singapore and then from Singapore to Kuala Lumpur.

Happily, when booking we were told by the consultant on the phone that we could also join the waitlist for the First Class Suites. If it became available, we would be able to fly first class from Melbourne to Singapore.

About a month before departure we were over the moon to get an email from Singapore Airlines saying that our waitlist had been confirmed for the suites!

Melbourne to Singapore v2

How we booked Singapore Airlines Suites flights using KrisFlyer miles

As mentioned, our flights were from Melbourne to Kuala Lumpur, with a quick stopover in Singapore. The first leg was in the First Class Suites and the second leg was in Singapore Airlines’ business class on its A330. The total points required for both legs were 80,000 KrisFlyer miles per person, plus $145 in taxes and airline charges.

An important point when booking with KrisFlyer: if you are taking a mixed-class flight like ours, it’s a little bit difficult to book on the website. The call centre is an easy alternative and can put the booking on one ticket to make it easier.

How to use points to book this flight

Many rewards programs allow transfers to the KrisFlyer program, including some American Express Membership Rewards points and some bank programs such as Amplify Rewards, ANZ Rewards, NAB Rewards and Citi Rewards.

Velocity Frequent Flyer Points can also be transferred to KrisFlyer Miles.

The lounge and boarding experience

This was actually a 12:50am flight from Melbourne. If I were to redo this trip in Suites, I would definitely not go at this time, because I want to be able to get the most use out of everything offered.

The check-in at Melbourne Airport was very smooth. We received express cards to go through customs and soon we were at the SilverKris Lounge. In Melbourne, Singapore Airlines has both first class and business class wings. You also have the option of using the Air New Zealand Lounge if you don't want to use the Singapore Airlines Lounge. We decided to use the first class wing.

If you have a stopover in Singapore, make sure you ask for your invitations to the Private Room at Changi Airport before your departure, because staff can sometimes forget to give these to you. Then when you arrive into Singapore you can go straight to the Singapore Airlines First Class Lounge and have full access to the private rooms there.

The lounge was not what you would expect compared to other Melbourne lounges such as the Emirates Lounge. It’s a little dated and is also very small inside. Luckily for us there weren’t many other guests in the lounge at the time.

Silverkris Melbourne sitting area

Seating choices in the SilverKris Lounge in Melbourne.

There was an à la carte menu available. I ordered the fish and chips, which was a nice dish and I rate as three out of five. Many top-end beverages were available, including Johnny Walker Blue and Dom Pérignon. There was also a small selection of hot meals available at the buffet area.

Silverkris Melbourne menu

The menu in the Melbourne SilverKris Lounge.

The boarding itself was very smooth. The concierge came over and called the First Class Suites passengers to the flight. Because of the layout of the Singapore Airlines A380, the Suites are on the same deck as the economy class passengers. This means we still had to wait in a line because we had to pass through the economy line. It was a little bit frustrating and took a while, but once we were in the tunnel it was pretty smooth.

The cabin and first impressions

When we boarded the aircraft, we were greeted by three senior flight attendants at the door who took our carry-on luggage and escorted us to our seats. The customer service right out of the gate was 5-star. Staff went above and beyond and were very polite.

As I walked in, the first thing that came to mind was that even though it wasn’t a brand new plane, it looked immaculate. I couldn’t fault anything. Everything looked fresh and very well-presented.

Singpore Suites cabin

The Suites cabin onboard the A380

The cabin scent and music were also very soothing and relaxing. Being a late flight, we were starting to get tired, but the crew were absolutely sensational. The way that the cabin lights were dimmed also created a nice ambience for the flight.

If you’re traveling as a couple, I would highly recommend sitting in the middle. While you don't get much of a view in these seats and there are no flight cameras to show you the outside, the extra space of the Double Suite makes up for it. If you’re traveling by yourself, the window seats are the way to go.

Singpore Suites Double Suite

The Double Suite onboard the A380

Singpore Suites Window

The window seat is great for solo travellers

The seat

The seat itself was amazing. It was spacious and reclined to a fully flat bed, which was very comfortable, especially for a tall person. There was also a lot of storage available so we had no issues putting away personal belongings.

If you are traveling for business and you need some work done, there are USB ports available as well.

Being a late-night service, I wasn't really that interested in entertainment because I wanted to get to sleep, but there was a large selection of movies, TV series, news and games available.

This flight was remarkable. The service I received was very personalised and full of nice little touches, like the copilot coming and introducing himself to us and wishing us a great flight.

When it came to bedtime, the crew offered a turndown service. As there were only four of us in the Suites that night, they allowed us to leave our belongings where they were and sleep in the front suites. Again, a nice personal touch by the crew.

Singapore Suites Bed

The turndown service

There was also a Salvatore Ferragamo amenity kit that was quite nice and high-end compared to what some other airlines offer.

Singapore Suites Amenity Kit

The amenity kit

In-flight dining

When I called to confirm my seat for the Suites upgrade the consultant reminded me to jump online and “Book the Cook”, which is what Singapore Airlines is famous for. There was a selection of meals to choose from for our flights out of Melbourne. Some of the options included chicken with a macadamia nut crust, grilled beef in peppercorn sauce and lobster thermidor!

Singapore Airlines is very famous for its lobster thermidor so I chose that. About an hour after departure the meal service commenced (you can choose to dine at any time). The lobster was absolutely sensational. It is probably one of the best lobsters I've had on board an aeroplane and definitely a 5-star meal.

Singapore Suites Lobster

The famous lobster thermidor in Singapore Suites

If you’re travelling as a couple, on benefit of the Suites is that you can actually dine together. Once again it’s another very special touch.

If you are a foodie, think twice before travelling on a late flight, because unfortunately on the overnight service, there was no caviar. Disappointing!

For breakfast there was a selection of Asian dishes including dishes of noodles and duck. There was also a Western-style breakfast, which I chose. This included scrambled eggs with sausages and hash browns. The flight attendant also recommended the crepes which were quite nice too.

Singapore Suites Breakfast

The Western-style breakfast

Singapore Suites Crepes

The crepes recommended by the flight attendant

It was an enjoyable meal. Remember, if you’re transiting in Singapore on an overnight flight like ours and you've got some spare time in Singapore Airport, definitely keep some space to be able to dine at the Singapore Airlines First Class Lounge, because it also has a full à la carte menu.

We were offered Dom Pérignon again with breakfast and it added to the overall experience to have that at 5am!

Another nice touch for those that love to drink tea is that the airline serves TWG, which is one of the world's most exclusive tea brands. Not many airlines serve as it is expensive and I’ve been on other airlines where even in first class they still give you Dilmah tea. There’s nothing wrong with that but once again, Singapore Airlines sets a high standard.

When it came to beverages there was a range of different beers, wine, scotch (including Johnny Walker Blue) and the airline's signature champagnes, such as Dom Pérignon and Krug.

Onboard Wi-Fi

There was Wi-Fi available on the flight and I got some use out of it. On this particular flight, we got 100MB of free data which went very quickly. If you want to buy extra data, 30MB costs US$29.

The Private Room at Singapore Airport

After landing at Singapore Changi Airport early in the morning, we made our way to the First Class Lounge. We were sat in the private dining area with a list of around 25 different TWG teas which was nice to see!

As mentioned, the lounge features an à la carte area where you can sit down and order breakfast. You can order any cocktails or drinks you like.

Singapore Changi Private room sitting area

The Private Room in Changi Airport.

The lounge also has spotless shower facilities.

The Points Finder Flight Rating: ★★★★★☆

It is an impressive product and Singapore Airlines is a 5-star airline with excellent customer service. The plane and seats were impeccable and well-maintained.

I’d give this flight a five out of six. Unfortunately, it’s missing some tiny touches to turn it into a six. For example, in the morning after waking up I requested to have a coffee with some chocolates and was told there weren’t any chocolates onboard. I found this strange for a first-class product of this calibre.

Emirates and Etihad partner with brands like Godiva to have some of the best chocolates on board. For someone paying $4,000 or $5,000 for the ticket, you would expect them to have similar offerings. The crew once again were very helpful and apologised.

Overall this flight was an amazing experience and one that needs to be added to your bucket list immediately!

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