Singapore Airlines 777-300ER Business Class Singapore to Los Angeles Review

Posted: 26 August 2019 9:00 am News

Shing's Singapore Airlines Business Class Verdict: ★★★★★☆

A sleek cabin and outstandingly polished service experience tarnished only by an awkward bed design.

The good

  • Well-appointed cabin
  • Amazing Book the Cook meal service
  • Fantastic crew

The bad

  • Awkward sleeping angle
  • No amenity kit

Singapore Airlines' current long-haul business class stands out as a world-class experience.

As part of my journey from Australia to the United States, I travelled from Singapore to Los Angeles on board Singapore Airlines' Boeing 777-300ER in business class. Between the equatorial island nation and the City of Angels, Singapore Airlines currently operates a non-stop service with its premium-only Airbus A350-900ULR, and a one-stop service with a layover in Tokyo Narita with its Boeing 777-300ER. I opted to travel on the one-stop service via Tokyo to check out the ANA Lounge.

Singapore 777-300ER business class review Shing

Table of contents

Flight Details

Flight number: SQ12
Aircraft Type: Boeing 777-300ER
Route: Singapore to Los Angeles via Tokyo
Class: Business Class

Singapore 777-300ER business class map from Singapore to Los Angeles

Booking

I secured my seat on this flight through Singapore Airlines' KrisFlyer with a redemption of 110,000 KrisFlyer miles, plus AUD$205 in fees and surcharges. This flight was part of a bigger itinerary, starting in Melbourne and ending in Los Angeles, via Singapore and Tokyo with an optional stopover in Singapore that I purchased for an additional US$100.

The bulk of my KrisFlyer balance came from a 100,000 point sign-up bonus on the American Express Explorer Credit Card, which transferred over to Singapore KrisFlyer at a 4:3 rate. (Note that this transfer ratio is now 2:1 as of 15 April 2019.)

The remaining 35,000 KrisFlyer miles were transferred directly from my Velocity Frequent Flyer. As of 1 January 2019, for every 1.55 Velocity points you transfer to KrisFlyer, you will receive 1 KrisFlyer mile.

Searching for award seats on the Singapore Airlines website was straightforward and easy through the online search form. Singapore Airlines releases a lot more award availability to its own members than it does to partners, so booking directly through KrisFlyer offers a far greater number of award options.

I booked my award seat just under two months from the date of departure and still found many dates with Saver award space available. If you choose to book over the phone, contact the Singapore-based KrisFlyer call centre on 02 8228 1188 if in Australia or +65 6789 8188 if overseas.

Check-in

Most of Singapore Airlines' long-haul flights depart out of Changi Airport's cavernous Terminal 3. There is an entire row of check-in counters dedicated to business class passengers departing on Singapore Airlines. I arrived at the airport at 7:00am for a 9:20am departure and there were no queues.

Singapore Changi Airport check in hall

Singapore Changi Airport check in hall Image: Shing Kam/Finder

Singapore Changi Airport business class check-in

Singapore Changi Airport business class check-in Image: Shing Kam/Finder

Airport lounge

Changi Airport is Singapore Airlines' and the Star Alliance's home hub so passengers departing in business class are spoilt for choice when it comes to lounge options. You'll be greeted with a warm welcome in the following airline lounges:

  • Singapore Airlines
    • SilverKris Lounge Terminal 3
    • SilverKris Lounge Terminal 2
    • KrisFlyer Gold Lounge Terminal 3
    • KrisFlyer Gold Lounge Terminal 2
  • Thai Airways
    • Thai Airways Royal Silk Lounge Terminal 2

The KrisFlyer Gold lounges are aimed towards Star Alliance Gold members travelling in economy class, so you will find the best experience visiting the SilverKris Lounges in Terminal 3 or 2. Located directly above Gates A1-A8, brightly lit blue signage directs passengers up to the entrance tucked away on the mezzanine floor.

Changi Airport T3 SilverKris Lounge entrance

Changi Airport T3 SilverKris Lounge entrance Image: Shing Kam/Finder

The business class lounge is vast with countless pods of armchairs lining the hallway, interspersed with TV screens and separated by partition walls.

Changi Airport T3 SilverKris business class lounge

Changi Airport T3 SilverKris business class lounge Image: Shing Kam/Finder

Communal tables lined with bar stools are also available near the rear of the lounge in front of a relax area filled with couches. Dimly lit lamps cast a gentle, warm glow throughout the lounge.

Changi Airport T3 SilverKris business class lounge, rear lounging area

Changi Airport T3 SilverKris business class lounge, rear lounging area Image: Shing Kam/Finder

Changi Airport T3 SilverKris business class lounge, rear looking towards entrance

Changi Airport T3 SilverKris business class lounge, rear looking towards entrance Image: Shing Kam/Finder

The lounge lacks tarmac views and natural light, but compensates for this with a large buffet spread, featuring a range of hot breakfast options, and a wide selection of fresh fruits and breakfast cereals.

Changi Airport T3 SilverKris business class lounge, hot buffet area

Changi Airport T3 SilverKris business class lounge, hot buffet area Image: Shing Kam/Finder

Changi Airport T3 SilverKris business class lounge, fresh fruit and cheese selection

Changi Airport T3 SilverKris business class lounge, fresh fruit and cheese selection Image: Shing Kam/Finder

During the stopover in Tokyo Narita, passengers are invited to use the ANA Lounge located near Gates 41-47 of Narita Airport's Terminal 1.

ANA Lounge Tokyo Narita Airport Terminal 1

ANA Lounge Tokyo Narita Airport Terminal 1 Image: Shing Kam/Finder

The lounge is clean, polished and boasts a classy noodle bar dining area alongside the self-serve buffet.

ANA Lounge, noodle bar dining area

ANA Lounge, noodle bar dining area Image: Shing Kam/Finder

ANA Lounge, bread selection

ANA Lounge, bread selection Image: Shing Kam/Finder

ANA Lounge, stir-fried noodles

ANA Lounge, stir-fried noodles Image: Shing Kam/Finder

There are nine shower suites available for you to freshen up; however, these are first-come, first-served, which may pose a problem in the early evening when the lounge is close to capacity.

ANA Lounge, tea and coffee selection

ANA Lounge, tea and coffee selection Image: Shing Kam/Finder

Boarding

Boarding commenced 30 minutes prior to departure with PPS Club members and first class passengers ahead of business class passengers and Star Alliance Gold members.

Keep in mind that Changi Airport operates security screening points at each individual gate, so no liquids, aerosols and gels over 100ml are permitted through. I once made this mistake in the past whilst attempting to bring through a bottled drink with me from the lounge.

Business Class Cabin

Singapore Airlines operates its one-stop service to Los Angeles with its four-class Boeing 777-300ER, featuring 4 first class seats, 48 business, 28 premium economy and 184 economy class seats. The business class cabin is divided into two sections, featuring a smaller forward cabin with 3 rows of seats and a larger cabin containing the remaining 9 rows.

Singapore Airlines Boeing 777-300ER business class

Singapore Airlines Boeing 777-300ER business class Image: Shing Kam/Finder

The well-appointed cabin is stunning. Each seat pod features sleek curves and the edges of the seat shell are accentuated in bronze. A lack of overhead compartments above the centre seats gives the cabin a very spacious and open feel.

Singapore Airlines Boeing 777-300ER business class

Singapore Airlines Boeing 777-300ER business class Image: Shing Kam/Finder

Singapore Airlines Boeing 777-300ER business class

Singapore Airlines Boeing 777-300ER business class Image: Shing Kam/Finder

Seat

Curated by London-based studio JPA Design, the seat is a 2013 refresh of the original forward-facing flatbed seat brought into service in 2006. The seat cushion and backrest is upholstered in diamond-stitched leather, with each row alternating in colour between a beautiful deep shade of violet and graphite grey.

Seat 23K

Seat 23K Image: Shing Kam/Finder

A bench running the length of one side of the seat houses a storage compartment and the generously sized tray table.

Storage compartment beside the tray table

Storage compartment beside the tray table Image: Shing Kam/Finder

Seat and lighting controls are all located in a sleek black button panel in the armrest off to one side, adjacent to the headphone jack.

Seat controls and headphone jack

Seat controls and headphone jack Image: Shing Kam/Finder

Storage space is plentiful – enclosed compartments to store your valuables can be found next to the tray table and also immediately above the cocktail table.

Storage space above cocktail table

Storage space above cocktail table Image: Shing Kam/Finder

Underneath the seat in front is room for a large backpack.

Under-seat storage

Under-seat storage Image: Shing Kam/Finder

All the little touches are there – a 110V charge port conveniently placed next to the laptop storage space, lights on either side of the headrest and a pop-out coat hook.

AV and charge sockets

AV and charge sockets Image: Shing Kam/Finder

Seat lighting on either side of the headrest

Seat lighting on either side of the headrest Image: Shing Kam/Finder

Coat hook

Coat hook Image: Shing Kam/Finder

If your itinerary is booked for both segments (i.e. Singapore to Tokyo and Tokyo to Los Angeles), you can only select a seat that is available on both flights. The system doesn't allow you to select a different seat for each segment. I selected seat 23K, the right-hand side window seat in the last row of business class, immediately in front of the premium economy cabin.

Looking backwards into the premium economy class cabin

Looking backwards into the premium economy class cabin Image: Shing Kam/Finder

Seat 23K

Seat 23K Image: Shing Kam/Finder

Amenity kit

Waiting for passengers at each seat are slippers, socks and eyeshades.

Eyeshades, socks and slippers

Eyeshades, socks and slippers Image: Shing Kam/Finder

Singapore Airlines does not provide amenity kits to passengers; instead, lavatories are well stocked with essentials such as toothbrushes, combs and mouthwash, as well as eau de toilette, hand lotion and facial mist spray from luxury British perfume house Penhaligon's.

Penhaligon's lavatory amenities

Penhaligon's lavatory amenities Image: Shing Kam/Finder

Once settled in, pre-departure drinks, hot towels and newspapers were offered while boarding was finalised. A pair of active noise-cancelling headphones are also provided prior to departure, which worked well and fit snugly, although they weren't as effective as the latest headphones from Bose or Sony.

Active noise-cancelling headphones

Active noise-cancelling headphones Image: Shing Kam/Finder

The cabin manager, Raymond, made his way around to personally greet and welcome each passenger, which was a great way to set a positive first impression.

Dining

Singapore Airlines once again exceeded expectations with the food and beverage catering on this flight. Lunch service commenced two hours after take-off from Singapore, beginning with drinks service, followed by the airline's famous flame-grilled chicken and beef satay skewers, topped with a spicy peanut dip which provided the dish with a nice, hot kick.

Flame-grilled chicken and beef satay skewers appetiser

Flame-grilled chicken and beef satay skewers appetiser Image: Finder

With the flavours of the satay still lingering, a neatly presented antipasto platter was served, featuring smoked duck breast and parma ham topped with mozzarella cheese and tomato. Each passenger was also offered their choice of bread.

Antipasto platter served with garlic bread

Antipasto platter served with garlic bread Image: Shing Kam/Finder

For the main lunch course, I pre-ordered through the Book the Cook service what is arguably the most revered dish on Singapore Airlines' menu – the Classic Lobster Thermidor!

Classic Lobster Thermidor, Book the Cook

Classic Lobster Thermidor, Book the Cook Image: Shing Kam/Finder

Lobster tail meat is sautéed in butter, flambéed in brandy, sprinkled with cheese and then served back in its own shell alongside buttered asparagus shoots and saffron rice to create a truly tantalising dish. The lobster meat was flavourful and succulent.

Classic Lobster Thermidor, Book the Cook

Classic Lobster Thermidor, Book the Cook Image: Shing Kam/Finder

Lunch was finished off with a creamy scoop of choc-chip ice cream and a choice of fresh fruit from the basket.

Cookies and cream ice cream

Cookies and cream ice cream Image: Shing Kam/Finder

Fresh fruit selection

Fresh fruit selection Image: Shing Kam/Finder

I tested out the Hanakoireki Japanese bento dining concept for dinner with the evening departure from Tokyo Narita. Meal service started with a cold appetiser dish served in a beautiful floral-inspired fashion.

Hanakoireki bento box #1

Hanakoireki bento box #1 Image: Shing Kam/Finder

This was then followed by a larger hot bento box paired with a bowl of miso soup.

Hanakoireki bento box #2

Hanakoireki bento box #2 Image: Shing Kam/Finder

It was most definitely a foray into the unknown, with many unfamiliar ingredients and elements I had never tried before. The boxes include various cuts of sashimi, along with udon noodles, rice, duck, tofu and different types of vegetables – all in all, an absolute treat for fans of Japanese cuisine.

Breakfast service before touch-down commenced with a duck pate appetiser, which featured some perfectly cooked slices of duck breast.

Duck pate with smoked duck breast, port wine jelly, mesclun leaves and balsamic dressing

Duck pate with smoked duck breast, port wine jelly, mesclun leaves and balsamic dressing Image: Shing Kam/Finder

For the main breakfast course, I pre-ordered the Chirashi sushi bowl through Book the Cook. A vibrant assortment of sashimi, squid, egg and prawn sits on top of a bed of rice, akin to a traditional sushi bowl you would normally find at a Japanese fish market.

Chirashi sushi bowl: prawns, squid, salmon and tuna sashimi, and egg

Chirashi sushi bowl: prawns, squid, salmon and tuna sashimi, and egg Image: Shing Kam/Finder

Dessert was a nice and light green tea chocolate cake which I picked from the Japanese Hanakoireki menu.

Green tea chocolate cake served with red bean and fresh berries

Green tea chocolate cake served with red bean and fresh berries
Image: Shing Kam/Finder

Each dish was colourful to the eyes and the tastebuds, and most definitely ranks Singapore Airlines as a leader in onboard dining.

The airline's Book the Cook pre-order service opens up a staggering 50 courses for flights departing from Singapore and 12 courses departing from Tokyo Narita. The variety available through Book the Cook has a focus centred on South-East Asian cuisines; however, it still has a Western menu to satiate any meat lover's cravings. The full Book the Cook business class menu for flights departing Singapore can be found on its website.

Should passengers choose to forego Book the Cook, the onboard menu was as follows:

Onboard menu, page 1

Onboard menu, page 1 Image: Shing Kam/Finder

Onboard menu, page 2

Onboard menu, page 2 Image: Shing Kam/Finder

Onboard menu, page 3

Onboard menu, page 3 Image: Shing Kam/Finder

Onboard menu, page 4

Onboard menu, page 4 Image: Shing Kam/Finder

The onboard drinks menu is extensive, ranging from fine wines and champagne ­to gourmet tea and coffee. The headline champagne on offer in business class is currently Charles Heidsieck Brut Reserve, with a long list of cocktails, spirits and aperitifs rounding out the alcohol menu. Coffee is supplied by illy and the tea range provided by TWG.

Entertainment

Not only does Singapore Airlines excel at entertaining the tastebuds, it also knows how to keep you preoccupied with its onboard entertainment selection. KrisWorld, the onboard entertainment system, contains more than 300 feature length movies and over 700 TV shows from all genres – there's something for everybody!

All of this is available through the large 18-inch HD entertainment screen, which had a crisp and clear image.

18-inch entertainment screen

18-inch entertainment screen Image: Shing Kam/Finder

Halfway over the Pacific Ocean

Halfway over the Pacific Ocean Image: Shing Kam/Finder

To give a better viewing angle while reclined, the main screen can be unlatched by the press of a button and tilted downwards, which is a thoughtful feature.

Bed

The seat design is unique in that instead of the backrest electronically reclining backwards into a flat position, the backrest is manually unlatched and folded forwards on a hinge joint, with the other side of the backrest serving as the flat sleeping surface. A video that is played immediately after takeoff shows you how to do this.

78-inch (1.98m) flat bed

78-inch (1.98m) flat bed Image: Shing Kam/Finder

Latch immediately behind the headrest

Latch immediately behind the headrest Image: Finder

The pillow and covers are tucked behind the backrest for easy access when the bed is unfolded. The bed was long enough for me to sleep comfortably; however, the mattress was somewhat firm.

Singapore Airlines 777-300ER business class bed

Singapore Airlines 777-300ER business class bed Image: Shing Kam/Finder

With the exception of the bulkhead seats, the foot cubby is set off to one side, which some may find uncomfortable due to the diagonal sleeping angle. If this bothers you, aim to select a seat in rows 11 or 15.

Singapore Airlines 777-300ER business class bed

Singapore Airlines 777-300ER business class bed Image: Finder

Verdict - Shing's Singapore Airlines flight rating: ★★★★★☆

An elegantly designed cabin and well polished meal service ranks this Singapore Airlines experience among the best of the best business class experiences to be had anywhere, bar some minor discomfort with the seat and bed (which personally didn't affect me as a side sleeper).

The cherry on top lies with the crew – in all interactions I was greeted warmly by name (which is always a nice touch) and treated with respect and kindness. Not only did the cabin manager Raymond take the time to personally welcome each passenger once they settled in, he also spoke to each passenger individually to pass on messages from the cockpit of anticipated rough weather about halfway into the flight.

All in all, Singapore Airlines is truly a great way to fly!

Approach into LAX

Approach into LAX Image: Shing Kam/Finder

Drool over more business and first-class flight reviews

Want to write a review for us?

Latest points deals on Finder

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and Privacy & Cookies Policy.
Ask a question
Go to site