How to set up Netflix | A step-by-step guide

Take our 7 easy steps, with pictures, to set up Netflix Australia on your smart TV, mobile, tablet or game console.

We've got the low-down on getting set up with Netflix Australia below.

Video: How to set up Netflix Australia on your device

Step 1. Make sure you own a compatible device

Check this list to ensure you have a Netflix-compatible device:

  • PCs and laptops
  • Smart TVs (Hisense, LG, Samsung, Panasonic and more)
  • Streaming media players (Chromecast, Apple TV)
  • Game consoles (PS3, PS4, XBOX One, XBOX 360)
  • Set-top boxes (Telstra TV, Fetch TV)
  • Blu-ray players (LG, Panasonic, Sony, Samsung)
  • Smartphones and tablets (iOS, Android, Windows Phone)
Back to top

Step 2. Visit the Netflix website

Go to the official Netflix website. There’s no need to worry about finding the Australian website as the Netflix website will automatically direct you there based on your location. Now that you’re on the Netflix website you should see the screen below.

Unless you already have a Netflix membership, click on the big red button "Join free for a month".

Step 3. Choose the right plan

At the next screen, click on "See the plans" and you’ll be presented with three payment options: Basic, Standard and Premium. This decision will dictate the picture quality of your Netflix stream and the number of devices you will be able to watch Netflix on at the same time.

  • The Basic pack is priced at $9.99 a month. This pack will only allow for one device to stream Netflix at any given time. So, if you can foresee multiple people in the house wanting to watch different programs simultaneously, this one might not be for you. This pack is also restricted from streaming high-definition quality videos.
  • The Standard pack is priced at $13.99 and allows for two devices under the one account to stream Netflix at the same time. It also supports high-definition video. This pack would suit households with differing viewing preferences.
  • The Premium pack is aimed more towards larger households with a variety of gadgets. At $17.99 per month, the Premium pack allows four different devices to stream Netflix at once, and supports Ultra HD streaming. Ultra HD (sometimes known as 4K) televisions are relatively new to the market, so be sure to check the compatibility of your device before signing up to this one.

Things to consider

Although the more expensive packs allow for concurrent streaming on multiple devices, this does not mean you are limited to watching Netflix on one device. Even on the Basic pack you will be able to stop watching a show on your PS4 or laptop and continue watching your program on your mobile device. There are also no lock-in contracts through Netflix, so don’t stress too much about picking the wrong plan to start out with.

Step 4. Create your Netflix account

Once you’ve decided on a plan that suits your needs, you will be asked to create an account by entering your current, in-use email address (eg johncitizen@hotmail.com) and selecting a new password. You’ll need this password later to sign into your device so be sure to keep it handy. After this, you can decide whether or not you would like to receive special offers from Netflix via the email address you’ve entered. You opt out of this simply by checking the box above the continue button.

Back to top

Step 5. Payment options

Once you click "Continue" you will be taken to the payment options page. You can choose one of two ways to get charged: credit card or PayPal. Alternatively, Netflix also gives you the chance to redeem a gift code. If you have one, simply enter the gift card pin or code and you’ll be good to go.

You will be directed to the PayPal portal to confirm the purchase then promptly returned to the Netflix website. If you choose to pay via credit card, you will be asked to enter your credit card details into the relevant fields and check the box to confirm that you are over 18 and agree to the terms of use and privacy policy.

People are often wary about credit card use online, but rest assured, the Netflix payment portal is a secure server. If you need to get a credit card or want a new one specifically for online purchases, you can find a comparison of credit cards available in Australia here. How to be rewarded with your credit card paying for Netflix.

Things to consider

As Netflix is a monthly subscription service you will be required to enter your credit card or PayPal details. As a new member you will get your first month free and can cancel at any time, but if you don't cancel, Netflix will begin to charge you after your first month of subscription. However, Netflix tells you exactly when you’ll be charged on the payment page and will email you three days before the trial expires as a reminder.
You are now a registered Netflix user.

Back to top

Step 6. Set up Netflix

Netflix is available on just about every mainstream game console, smart device and computer. Some of your devices will already have Netflix installed as a result of a recent update. If this is not the case and you can’t seem to find it already installed on your device, here are some ways to download the application on different devices.

Desktop computer or laptop

Watching Netflix from the comfort of your computer is the easiest, most user-friendly way to enjoy Netflix. Simply go back to the official Netflix website after you’ve registered an account and sign in using the email and password you chose during the sign-up process.

iOS (iPhone, iPad)

Touch the App Store icon, just as you would download any other game or application. Touch the search tab (search glass) at the bottom of the screen and enter the term “Netflix” (it will be the first option to appear at the top of the page). Next to the App description, there will be a “Get” button. Touch that button and enter your iTunes password (or fingerprint if you have an iPhone 5s or above).

It’s a small download so it shouldn’t take too long. Enter the registered email address and password you chose before.

Things to consider

You will need a registered Apple ID to download this application on your Android device. If you’ve ever downloaded any apps or games in the past you should already have one.

Windows Phone

To install Netflix on your Windows Phone tap the Store app on the Home screen. Then, tap the Search button and search for Netflix. Once it appears, tap the Netflix app and press Install. That’s it – the Netflix app will appear in the Apps menu.

Android (Samsung, HTC, Xperia and more)

Access the Google Play store by tapping the icon.

Select the search glass icon in the top right corner of the screen then type the word Netflix into the search bar.

Select the top entry Netflix. Tap the green Install button to the right of the app description and agree to the terms and conditions.

Once downloaded, the Netflix application will automatically appear in Apps. To relocate the application to the home screen simply hold your finger down on the icon and move it to a spot on the home screen.

Things to consider

You will need a registered Google account to download this application on your Android device. If you’ve ever downloaded any apps or games in the past you should already have one.

PlayStation 3 and PlayStation 4

At the home screen, go to the TV/Video Services (PS3) or TV & Video (PS4) tab. There you should find the Netflix icon. Select that and the application will download to your console. Once the application is fully downloaded, select Netflix again. A welcome screen will now greet you. Enter your registered email address and password.[/fin_did_you_know]

Xbox 360 and Xbox One

From your Xbox dashboard go to the Apps section. There you will find a Netflix icon. If you don’t see Netflix, select "Search all apps" to search for it. Select Download (Xbox 360) or Install (Xbox One). Once the download is complete the Netflix icon will automatically appear on your dashboard or home screen. Select the Netflix application from your home screen and enter your chosen email address and password.

Things to consider

To stream Netflix through your Xbox you will be required to log in with your Xbox Live account. If you’ve ever downloaded any games or played online you should already be logged in.

Nintendo Wii U

Issues with setting up Netflix Australia on Wii

From the Wii U GamePad, select the yellow shopping bag icon for the Nintendo eShop. Once in the Nintendo eShop, select the search box in the upper right corner of the GamePad. Search Netflix and select OK on the on-screen keyboard, then select Netflix from the search results. Select Download, confirm your choice and select Next to proceed. Select Download again, then Continue. When the download is complete, select the Netflix icon from the Nintendo Wii U Home screen. When the app launches, select Member Sign In. Enter your email and password and you’re good to go. Please note that you will have to use the Wii U GamePad buttons to make selections and control Netflix. The touchscreen cannot be used to control Netflix.

Step 7. Start browsing Netflix

Now you’ve signed in and you can start watching Netflix programs. First, you will be met with a screen asking “Who’s Watching?” If you tap your registered name it will take you straight through to a variety of categories, but you can add another profile with the plus button or select “Kids”, which filters out any content that may not be age appropriate. Once you’re in you can browse through the most popular television shows on the home screen, filter by category with the menu icon in the top left corner of the screen, or search for a particular show by pressing the search glass in the top right corner of the screen.

Alternative streaming providers

If you're struggling to get started with Netflix, you could always consider another streaming provider. For a full comparison of providers, head to our hub. Otherwise, compare Australian streaming providers in the table below.

Updated October 15th, 2018
Name Product Service type 4K/UHD? Simultaneous streams Free trial? Price What's next?
Amazon Prime Video
Amazon Prime Video
On-demand streaming
Yes
3
30 days
$6.99/month
hayu Standard
hayu Standard
On-demand streaming
No
1
30 days
$6.99 per month
Netflix Basic
Netflix Basic
On-demand streaming
No
1
1 month
$9.99

Compare up to 4 providers

Latest streaming headlines

Alexandra Plesa

Alexandra runs on coffee, books, and Wi-Fi. When she’s not re-watching The West Wing for the 11th time, she likes to scour streaming services for any fascinating underrated gems they have on offer. She’ll never say no to a romantic comedy and she’ll press you to watch BoJack Horseman until you finally give in

Was this content helpful to you? No  Yes

Related Posts

Data deals on finder

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Privacy & Cookies Policy and Terms of Use, Disclaimer & Privacy Policy.

144 Responses

  1. Default Gravatar
    IanSeptember 14, 2018

    Is there someone around toowoomba that can help me get connected.

    • finder Customer Care
      JoelSeptember 14, 2018Staff

      Hi Ian,

      Thanks for leaving a question on finder.

      If you are referring to getting connected in Netflix you can read our step by step guide above as we have outlined everything you need to do to get started. If you need further help in setting up Netflix you can contact their customer service directly by installing the Netflix app on your phone and by clicking contact customer service. Your app will automatically make a toll free call to one of Netflix customer service and they will be able to walk you through the steps in setting it up in your home.

      Cheers,
      Joel

  2. Default Gravatar
    LeanneSeptember 12, 2018

    I have previously had a Netflix plan but have since changed my credit card, therefore my service was cancelled. I would like to subscribe again but how do I inform Netflix of my new credit card number?

    • finder Customer Care
      JoelSeptember 12, 2018Staff

      Hi Leanne,

      Thanks for leaving a question on finder.

      To update your payment method. Simply log in to your Netflix account on a computer. Click on the triangle pointing down on the top right of your screen. Click on Account and the blue “Update Payment info” link and it will give you the option to enter your new payment details. Hit on Save and that’s it. As soon as Netflix verifies your payment method, you can go back to enjoying Netflix again.

      Cheers,
      Joel

  3. Default Gravatar
    GREGAugust 29, 2018

    How many movies can you watch on a standard plan?

    • finder Customer Care
      JhezelynAugust 30, 2018Staff

      Hello Greg,

      Thank you for your comment.

      Please note that the plan you choose will determine the number of devices you can stream Netflix on at the same time. No matter which plan you choose, you can install the Netflix app on as many devices as you want, and enjoy as many TV shows and movies as you want, anytime, anywhere.

      The standard plan will let you stream TV shows and movies from Netflix on two devices at the same time and in high definition (HD) when available. This plan will also let you download titles to two phones or tablets.

      Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.

      Regards,
      Jhezelyn

  4. Default Gravatar
    GavinApril 18, 2018

    Hi there Joel, Just wanted to say thanks for the info , i think that will work . Cheers. Have a great night.

  5. Default Gravatar
    GavinApril 17, 2018

    hi team, can you advise if i can purchase a separate device to just leave with my Non Smart TV without using my PC or table. this way the TV will have all the hardware required. We currently have the NBN and use the Telstra Wireless modem. Thoughts ??
    Regards, Gavin

    • finder Customer Care
      JoelApril 18, 2018Staff

      Hi Gavin,

      Thanks for leaving a question on finder.

      If you don’t have a smart tv and want to make it “smart”, you can consider installing a small device called Google Chromecast. We have a guide on everything you need to know about Chromecast 2 HERE.

      Cheers,
      Joel

  6. Default Gravatar
    SteveMarch 16, 2018

    Can you get netflix on other smart tv’s other than Samsung? like a Panasonic smart TV?

    • finder Customer Care
      JhezelynMarch 17, 2018Staff

      Hi Steve,

      Thank you for your comment.

      Yes, you can connect your Panasonic Smart TV to Netflix.

      By the way, the brands below have met the criteria and can carry the Netflix Recommended TV.
      – LG Smart TV
      – Samsung
      – SONY

      Other supported devices are listed on the Netflix website as well as the guide on how to connect your Panasonic Smart TV to Netflix.

      Regards,
      Jhezelyn

  7. Default Gravatar
    WendyMarch 8, 2018

    I want to know how to set up a monthly subscription for Netflix for Movies in a Common Room within an Aged Care Independent Living Apartment Block.
    I have just purchased a Smart TV, now what else do I need??

    • finder Customer Care
      RenchMarch 8, 2018Staff

      Hi Wendy,

      Thanks for your inquiry.

      The page you are currently on has useful information to your question. You may follow the step by step guide on this page on how to create an account and subscribe to Netflix. Once you have your account, you can access Netflix app on your Smart TV and log in. It should be good to go once you log in successfully.

      Please check if your Smart TV supports Netflix app and connected to the internet. If it doesn’t have that feature, you can check other ways on how to access Netflix on this page. I suggest contacting the manufacturer’s technical support of your TV for assistance.

      Best regards,
      Rench

  8. Default Gravatar
    sueFebruary 24, 2018

    can I get netflix on an macbook ?

    • finder Customer Care
      JonathanFebruary 26, 2018Staff

      Hi Sue, thanks for your inquiry.

      Yes. You can watch/ apply for Netflix on a Macbook.

      Best,

      Jonathan

  9. Default Gravatar
    RobFebruary 9, 2018

    I have created a netflix account on my pc using a web browser. I credited using a gift card, so no credit card. I am able to watch programs through the web browser, however when trying to log into my account on my Playstation 4 it asks me for a credit card and will not let me proceed, Same when trying to use the Netflix app on the same PC i used the web browser to create the account. I have tried deleting the apps and even changed my password.

    • finder Customer Care
      JhezelynFebruary 24, 2018Staff

      Hi Rob,

      Thank you for your comment.

      It’s possible that you have fully consumed the gift card value that’s why you’re asked to enter your credit card details. If you ran out of gift card, you can purchase again through this link.

      Regards,
      Jhezelyn

  10. Default Gravatar
    TedJanuary 25, 2018

    I have two Smart TVs (LG). only one on the internet (LAN)and on the 55″ I have attached a desktop computer with NBN access via LAN. My question is mainly concerned with computer operating systems. The computer attached to the TV that I want watch NetFlix on is Ubuntu 17.1. Will it work?

    • finder Customer Care
      AshJanuary 31, 2018Staff

      Hi Ted,

      Thank you for reaching out to us.

      Unfortunately, Ubuntu OS is currently not supported by Netflix. You may only use Windows or MAC. Though for MAC you may only use the browsers for streaming unlike for Windows that you may download the application through the Microsoft store.

      I hope this helps.

      Please do not hesitate to reach out to us again if you have additional questions.

      Cheers,
      Ash

Ask a question
Go to site