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If your company is looking to offer services to a client, then you'll want to have a service delivery agreement in place. This legally-binding contract can avoid disputes or miscommunication prior to, and after, the agreed work.
Use this guide to quickly find service delivery agreement templates. Plus, discover where to get further legal support and learn the key clauses your agreement should include.
A service delivery agreement is a legal document that outlines the terms and conditions between a service provider and a client. The agreement should clearly set out the services that are being offered, how and when they will be completed, the payment methods, details on how the contract could be terminated and more. For a service delivery agreement to be effective, it should be written and signed before any services are delivered.
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The clauses that are included in a service delivery agreement can vary depending on the specifics of the work. That said, these agreements generally include the following sections:
It isn't a legal requirement to have a lawyer craft your service delivery agreement. However, it can be very beneficial to get a legal professional to review the terms of your contract.
While templates found online are very convenient, they might not cover all aspects of your business. Moreover, care must be taken to modify any legal contracts so that they abide by the letter of the law.
If you're unsure about any business documents then find a legal professional to review your agreement. Online legal services, such as Sprintlaw, offer fixed-fee packages for speaking to a lawyer and having your documents reviewed.
When should I use a service delivery agreement?
If you own a business that provides services to other companies or individuals, then you should provide your clients with a service delivery agreement before you start any work. The agreement will ensure everyone is on the same page and avoid any disputes down the line.
How effective are service delivery agreements?
Service delivery agreements can be a very effective way to ensure all parties understand their roles and obligations. A signed agreement works as a legally binding contract between the parties. Therefore, in the event of a dispute or breach of the agreement, the document can protect both the service provider, as well as the client.
Is a service delivery agreement legally binding?
Yes, if the agreement is signed by all parties involved then it is a legally binding contract. If the agreement is breached then the document can be used in an Australian court. Speak to a legal professional if you suspect a contract has been breached.
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