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Secure Sentinel identity and fraud protection

Protect your identity and finances from thieves and cybercriminals with Secure Sentinel.

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Having possessions such as your wallet or mobile phone stolen, or even losing them, is a stressful experience. You have to cancel your cards, block your phone and hope that your information isn't accessed. This is where Secure Sentinel comes in. This protection provider has released a range of products to safeguard you in the event that your cards or possessions are stolen.

Secure Sentinel also has other ways of protecting you from the flow-on effects of a crime where your personal details are compromised, and can even provide insurance cover for the associated costs. But is this type of service worth it? Read on for our review.

Important information: Secure Sentinel is not currently available to new customers

At the moment, you won't be able to pay for services through Secure Sentinel if you are a new customer. Instead, you may want to consider other credit and identity-monitoring options available through Equifax.

If you are an existing Secure Code customer, you will still receive the same benefits and can log in via the Secure Sentinel website.

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What is Secure Sentinel?

Secure Sentinel is part of the Equifax Group and provides services to help protect you against fraud and identity theft. It offers two different products: SecurePlus and SecureIdentity.

SecurePlus

This is a cancellation service for cards and passports which also includes assistance with getting replacements, fraud insurance for up to $15,000 and a monitoring system which detects if your details are being traded on the Internet.

SecureIdentity

This product offers the same services as SecurePlus, with the addition of a credit file alert service which lets you know when your credit file is being looked at and why. As well as ongoing updates by email, SecureIdentity provides you with a copy of your credit report so you can make sure your file is up-to-date.

What are some of the features and benefits of a Secure Sentinel product?

You can take advantage of the following features with both SecurePlus and SecureIdentity:

  • Financial card cancellation and renewal assistance. Register credit cards, debit cards and ATM cards through Secure Sentinel so that you only need to make one phone call to cancel them and get replacements issued.
  • Identity Watch. This service monitors black market websites, blogs and chat rooms where identity information is illegally traded and alerts you if your personal information has been compromised. Then you will be provided with advice regarding how to prevent yourself from becoming a victim of fraud.
  • Passport protection. Register your passport with Secure Sentinel and it will be registered through the Fraud Protect service if it is lost or stolen to help keep your identity safe. Secure Sentinel will also help arrange a replacement passport and send out a reminder when your passport is due for renewal.
  • Identity Guard. If your identity is compromised, this insurance policy gives you cover of up to $15,000 per year to help restore it.
  • Key tags. Get coded key tags that can make it easier to retrieve your lost or stolen keys.
  • Important documents and possessions. Get peace of mind knowing that important details will be kept safe until they are needed (for example, if you need to make a police report or an insurance claim). You can also upload and store important documents and details – including certificates and wills – in Secure Code's online vault.
  • Fraud deterrent labels. If thieves know your items are protected by Secure Sentinel, they're less likely to steal them, so these labels act as a handy deterrent. They also mean that if you ever lose your items, a simple phone call to Secure Sentinel by whoever finds your lost goods can simplify the return of those items to you.
  • Emergency cash advance. In cases of loss or theft, eligible members can receive a cash advance of up to $1,000 to help deal with emergency expenses.
  • Luggage tags. These alert anyone, anywhere in the world who finds your lost baggage to contact Secure Sentinel so your luggage can be returned to you.
  • Online members' portal. This allows you to easily manage and update the details of your financial cards, phone numbers, passport and personal items all in one easy-to-access place.
  • Global assistance. You can get in touch with Secure Sentinel's Australian customer support centre 24 hours a day, 365 days a year.
  • Membership options. Choose between a membership for an individual or one for a household of up to 10 people (living at the same address).

What other products does Equifax offer?

Some of the products and services available through Equifax include:

  • Credit file checks so you can maximise your chances of being approved for new loans or credit files. This includes credit scoring, which lets you know how healthy your credit file is.
  • PPSR (previously known as REVS) checks on cars to find out about their previous history including sales listing history, valuations, known odometer readings and more.
  • My Insurance Passport, which is a record of your insurance-related information. This includes details of your claims, applications for insurance and enquiries made by agents of insurance companies.
  • Property value reports, which include suburb value maps and sales maps.

How important is protecting your identity?

There are a few reasons why identity protection is important to keep in mind. The following stats demonstrate why it's a problem for many Australians:

Equifax is the largest data source in Australia and New Zealand and has over 40 years of experience, originally starting as the Credit Reference Association of Australia Limited. Equifax takes identity protection seriously. If looking after your identity is important to you, you may want to find out more about Equifax.

If you are looking to protect your online valuables, consider the services of Secure Sentinel

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10 Responses

  1. Default Gravatar
    DonaldSeptember 2, 2016

    I have lost a list of all my credit card and banking information What is urgent tel no for urgent service?

    • Avatarfinder Customer Care
      ElizabethSeptember 5, 2016Staff

      Hi Donald,

      You can contact Secure Sentinel on 1800 022 043.

      Hope this helps,

      Elizabeth

  2. Default Gravatar
    chrisApril 14, 2016

    I have no idea who you are or how your received my personal information. I received a membership deduction on my credit card 29 March 2016. What is this for and who authorised the deduction by supplying you my details. I want to close this account and receive my money back please. I will be reporting this to my bank as an unauthorised deduction today.

    • Avatarfinder Customer Care
      ElizabethApril 14, 2016Staff

      Hi Chris,

      You’ve come through to finder.com.au, a financial comparison service and not Secure Sentinel. You can visit their website to resolve this, or give them a call on 1800 022 043.

      Hope this will help,

      Elizabeth

  3. Default Gravatar
    MaryMarch 30, 2016

    I recently found $100 as a cash out on my eftpos card. As I never ever get cash out at the supermarket. I never got a docket so had no idea this had happened . What can I do about it or am I covered under my secure sentinel policy.

    • Avatarfinder Customer Care
      ElizabethApril 14, 2016Staff

      Hi Mary,

      It depends which policy you have with Secure Sentinel, so I recommend you getting in contact with them to discuss it directly. You can visit its website directly or call 1800 022 043.

      Hope this will help,

      Elizabeth

  4. Default Gravatar
    ErnestMay 26, 2015

    We had a Secure Sentinel Account which we have had no communication from for many years yet they are still deducting a payment from our American Express Account every December 31 of $108.95. We would like to either update this account or close it please.

    • Avatarfinder Customer Care
      ElizabethMay 26, 2015Staff

      Hi Lynne,

      Thanks for your question.

      You’ve come through to finder.com.au, a financial comparison service and not Secure Sentinel, so we’re unable to assist you with this. Please follow the link on this page to head over the Secure Sentinel’s site and get in contact with them to discuss your account.

      Thanks,

      Elizabeth

  5. Default Gravatar
    barbMay 5, 2014

    Is the Veda Group the same as the Vero Group?

    • Avatarfinder Customer Care
      MarcMay 6, 2014Staff

      Hi barb,
      thanks for the question.

      These are two different companies. Veda specialises in credit files, car history, tenancy checks and business credit issues to name a few areas, as well as key research insights in these fields.

      I hope this helps,
      Marc.

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