How rideshare is keeping you safe during the coronavirus pandemic

To protect the health of riders and drivers, DiDi has advised the following:

• Introduced DiDi Care, which uses AI analysis to verify the driver is wearing a mask and carrying disinfectant.
• To adhere to social distancing rules, all riders should sit in the back seat.
• A maximum of 3 passengers in a DiDi Express and 5 in a DiDi Max has been established.
• Riders must wear a surgical mask if they're arriving from the airport or when in Victoria. Masks are recommended in Sydney.
• Both riders and drivers should clean hands with soap and water or sanitiser before and after each ride.
• If you must sneeze or cough, do this into tissues or your elbow.
• Discounted rides for healthcare workers.
• Contactless delivery is available in Sydney, Perth and Melbourne.
• Drivers in Melbourne have access to a Safety Pop-Up service which provides them with free safety screens, face masks and hand sanitiser. This commences 24 August.
• Drivers in Sydney have access to free partition screens and face masks. Register for your kit here.

To protect the financial welfare of its drivers, DiDi has introduced the following:

• Until 14 June 2020 the app services fee will be decreased to 5%. This means drivers can keep 95% of each fare.
• Drivers who contract COVID-19 or are directed to self-isolate can tap into DiDi's US$10 million global relief fund to support them while they are unable to work. This is a one-off payment and valid for drivers who have completed at least one trip from 1 March 2020. This payment amount is dependent on their situation.
• DiDi has distributed over 200,000 face masks to drivers.
• Hero Drivers, who are prioritised for healthcare workers, have been given additional masks, hand sanitiser and disinfectant.

To protect the health of riders and drivers, Ola has advised the following:

• Introduced Ola Pro, a fleet of vehicles that are super-sanitised before every new trip and are fitted with plastic barriers between rider and driver.
• All Ola Pro drivers are regularly being temperature checked and cars are professionally cleaned weekly.
• Maintain social distancing by having passengers sit in the back seat only.
• There is a maximum of 3 passengers per ride, unless state or territory regulation says otherwise.
• Clean hands with soap and water or sanitiser before and after your ride.
• Sneeze and cough into tissues or your elbow and dispose of tissues outside of the car.
• Wear a surgical mask if you're arriving from the airport or travelling in Victoria or NSW.
• Drivers should assess themselves before their shift and not drive if they're feeling unwell.
• Drivers are undergoing regular face covering checks.
• Instead of running the aircon, keep windows open where possible.
• After each ride, drivers are advised to disinfect surfaces.
• Drivers must thoroughly clean their cars before every shift and carry hand sanitiser.

To protect the financial welfare of its drivers, Ola has introduced the following:

• Free counselling services
• Accurate and up-to-date sharing of government and health advice
• Ola Pro drivers are given gloves, masks, cleaning equipment and sanitiser

To protect the health of riders and drivers, Uber has advised the following:

• Practise good hygiene in general, including staying at home if you're sick, cleaning hands regularly and sneezing and coughing into tissues or your elbow.
• Riders must sit in the back seat only.
• All riders in NSW and Victoria are required to wear masks.
• There is a maximum of 3 riders in an UberX, Comfort or Premier trips and all must sit in the back.
• There is a maximum of 5 riders on UberXL trips.
• Drivers have a right to cancel a trip if there are too many riders.
• Option for contactless "leave at door" UberEats deliveries.
• Uber has provided drivers with free disinfectant and sanitisers to keep their cars clean.
• Drivers are being educated on how to properly sanitise their vehicles between each trip.
• A free car sanitisation station has been established in Sydney to aid in car disinfection.
• All Victorian drivers and riders must wear a mask.

To protect the financial welfare of its drivers, Uber has introduced the following:

• Up to 14 days' financial assistance for drivers who have contracted COVID-19 or been advised to self-isolate due to the virus
• Support is also provided for drivers who rent their cars and have contracted or been advised to self-isolate by being allowed to return their cars without penalty
• Protecting Uber Pro statuses for the remainder of the qualifying period

To protect the health of riders and drivers, Shebah has advised the following:

• To maintain social distancing, riders should sit in the back seat.
• As at 8 April, Shebah is only transporting one person at a time. This excludes parents and caregivers that need to travel with their kids. Additional kids may be provided with a vehicle to follow behind.
• If you're arriving from overseas, wear a surgical mask and sanitise your hands before entering the car. Drivers should have windows down if possible. Riders should handle their own bags.
• Air-conditioning is to be set to fresh air, not recycled air.
• Practise good hygiene by cleaning your hands regularly and sneezing and coughing into tissues or the bend of your elbow.
• Drivers are to perform and confirm a daily vehicle cleaning checklist and clean their cars regularly with an alcohol-based sanitiser. Drivers will not be able to operate the app if they fail to confirm the checklist.
• All are advised to avoid physical contact, particularly if they're unwell.
• Drivers should stay at home if they're feeling unwell.

To protect the welfare of its drivers, Shebah has introduced the following:

Unfortunately, as drivers are independent service providers, Shebah is not offering any compensation for those taken sick and unable to work.