Qantas’ new credit card surcharge means most passengers pay much less

Angus Kidman 11 July 2016


The fee switch is great news for most fliers.

So last Friday, Qantas announced that it will switch from charging a fixed fee for bookings paid by credit card to charging a percentage fee. The airline had zero choice in the matter, since the Reserve Bank requires all airlines (and any business earning more than $25 million or with more than 50 employees) to adopt that approach, which more accurately reflect the costs of processing credit cards. But forget economic theory; what does the switch mean for passengers?

Previously, Qantas charged $7 per credit card booking for domestic flights, and $30 per credit card booking for international flights. From now on, if you use a credit card, it will charge 1.3% of the booking value. Surcharges for domestic flights will be capped at $11, and surcharges for international flights will be capped at $70.

The good news is that for most passengers, that means lower fees. If your domestic (or trans-Tasman) fare is $539 or less, you'll pay less than the current $7 figure. Above that, you'll pay more. At $846, the $11 cap kicks in.

$539 covers a lot of potential return flights; I've certainly done Sydney-Perth return for less. There are domestic fares that cost way more (hello Broome!), but it seems clear the majority of passengers will be better off.

International fares also benefit. Any fare under $2309 will be cheaper under the new scheme, with a sub-$30 surcharge. Above that, you will pay more. The $70 cap doesn't kick in until $5385, which is money that you'll find tough to spend for an economy fare. So peak season fares to most key Qantas international destinations might be a tad more expensive, but bargain airfare shoppers are likely to end up paying less overall.

Assuming you loathe all fees, what's the best way to dodge those surcharges altogether? If you want to use a debit card (including the Qantas Cash travel card), you'll be charged 0.6% of the value (but with the same caps). If you use BPAY, you won't be charged -- but only if you book at least seven days in advance. The only always-free options are using POLi, the bank payment system everyone forgets, or any Qantas credit you already have left lying around because of a previous flight cancellation or other compensation.

Qantas' charges are only the first round in the 2016 surcharges battle. The really interesting issue is going to be how the local bargain airlines, Jetstar and Tigerair, deal with the change. With so many top-fee business fare customers for whom $70 won't matter at all, Qantas doesn't have to stress about surcharges. For airlines like Tigerair and Jetstar, which regularly sell flights for sub-$30 prices, they may well be the only source of profit. I'll be keeping a careful eye on those. Tigerair's shift to PayPal certainly isn't the last development we'll see.

Angus Kidman's Findings column looks at new developments and research that help you save money, make wise decisions and enjoy your life more. It appears Monday through Friday on

Picture: TonyNg /

Ask a Question

You are about to post a question on

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Disclaimer: At we provide factual information and general advice. Before you make any decision about a product read the Product Disclosure Statement and consider your own circumstances to decide whether it is appropriate for you.
Rates and fees mentioned in comments are correct at the time of publication.
By submitting this question you agree to the privacy policy, receive follow up emails related to and to create a user account where further replies to your questions will be sent.

Ask a question