Qantas named top airline in Australia by TripAdvisor

Posted: 9 April 2018 2:02 pm

But who came top in the world?

The TripAdvisor Travellers' Choice Awards for airlines has been announced and top of the Australian airline list is none other than Qantas.

Based on travellers' reviews on the website between February 2017 and February 2018 the flying kangaroo may have placed well against Australia's airlines, but unfortunately, compared to the world market, it didn't cut it.

The top three

Topping the world list instead is 5-star Singapore Airlines which was recognised for its excellent on-board cuisine, service and staff, which I personally can also attest to having flown it numerous times with no fault to speak of. The airline also won awards for Best First Class and Best Economy. It's also consistently vying for that top spot at the Skytrax World Airline Awards and is undoubtedly the airline to beat.

It was closely followed by Air New Zealand, who not only placed #2 in the world but was recognised as the best airline in the South Pacific, beating Qantas. Our neighbours must be doing something right as earlier in the year it was also named the top airline at the Airline Excellence Awards.

For Velocity Frequent Flyers, you might have to hustle to try out Air New Zealand's service firsthand as, from October 2018, the airline plans to part codeshare ways with Virgin Australia, to focus on its own objectives.

Air New Zealand was also the only South Pacific airline that placed in the top 10. It also placed first for the Best Premium Economy and no doubt is eyeing the award for Best Economy in the future due to its new Skycouch seat design.

Third on the list is 4-star airline Emirates who has been commended for its "essence, class and comfort" by a TripAdvisor traveller.

The best of the rest

Surprise entrant to the list is UK carrier Jet2, which is the only budget airline and comes in at a very commendable #7. While its service was considered "fab" by a TripAdvisor reviewer it should be noted that the airline's routes are long to medium haul consisting of European cities with the exception of New York City, unlike much of the other airlines on the list who provide long haul services.

And while the world's best airline Qatar did make it into the top 10, it was only by the skin of its teeth taking out 8th place. To its credit, it did win the top spot for Best Business Class which is possibly why it was unable to climb up the ranks of this list, catering to a more niche crowd.

"I've travelled a lot in my life and Qatar is one of my favourite airlines to travel with. The bar in a380 (business class) is the best. The service regardless of class is fab. The treatment of frequent fliers is great... food very tasty for economy ... and very big portions… Entertainment is top notch. They are one of my favourite airlines for eco travel," said one review.

TripAdvisor's Travellers' Choice Awards: Top 10 best airlines:

  1. Singapore Airlines
  2. Air New Zealand
  3. Emirates
  4. Japan Airlines
  5. EVA Air
  6. Southwest Airlines
  7. Jet2
  8. Qatar Airways
  9. Azul
  10. Korean Air

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