Pure Chat review, features & pricing | finder.com.au

Pure Chat review

Learn about Pure Chat's two live chat solutions and find out how they can be tailored to meet the needs of SMEs.

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If your business needs flexible live chat software for its website, then Pure Chat is worth considering. You can choose between two customisable plans that can meet the needs of your company as it grows. And you can start with a free 30-day trial.

Use this guide to get clued up on Pure Chat's two core plans, and compare them side-by-side quickly.

What is Pure Chat and how does it work?

PureChat is a live chat and helpdesk software that offers a fast and cost-effective way to reach your website visitors and customers. Its has two key plans – Growth and PRO – that are set up to meet the requirements of SMEs in any sector.

The flexible software allows you to track who's visiting your website, and you can start real-time conversations with multiple users at once. Plus, you can make the most of a range of other helpful features.

If you decide to join PureChat, simply visit the brand's website, click on "Start your free trial!" and the rest should take just a few minutes.

Once you've activated your account, you'll get a clear dashboard where you can see incoming chats, view your past conversations with customers, manage team members, create reports and more.

What features are offered by Pure Chat?

  • Range of customisations. Pure Chat lets you edit parts of its platform to fit the look and feel of your company's brand. You can schedule the hours that your live chat will be available, and you can set up canned responses for times when you're offline. Another cool feature is the ability to create forms that your visitors will be able to complete.
  • Integrations. Pure chat is cloud-based, meaning it won't require extra hardware to be installed on-site. To add the software to your website, you can directly copy and paste the HTML code or simply use plugins on platforms you already have, such as WordPress or Shopify.
  • SMS notifications. Your operators can be notified of chat requests via text. Get up to 1,000 messages with the PRO plan.
  • Analytics. You'll have the chance to facilitate better conversations with Pure Chat's real-time visitor analytics and contact history data. These can be really useful tools for your business' marketing.
  • Customer service. Support is available via email which you may find is most responsive during US business hours. Also, some training documents and a blog are available online if you need further assistance.

Pure Chat plans and pricing

Pure Chat offers two core paid-for plans. Its Growth plan costs $39 USD per month, while its PRO package is $79 USD monthly. These costs are billed annually.

Both plans include the following:

  • Unlimited chat and chat history transcripts
  • Canned responses, for frequently asked questions
  • Chat notifications
  • Widget customisations
  • Integrations
  • Mobile app for iOS / Android
  • File transfers
  • Visitor tracking, reports & analytics
  • Customer support

Let's take a look at the points of comparison between the Growth and PRO plans.

Monthly cost$39 USD$79 USD
Maximum websites1Unlimited
SMS notifications1001000
Remove Pure Chat branding?NoYes
Cost to add more operators$13 p/m$8 p/m

Please note that all figures are stated as US dollars and were correct as of 20 September 2020.

Pros and cons

  • 30-day free trial
  • Easy-to-use software
  • Strong customisations and a host of features

Bottom line

While you may pay a bit more for live chat solutions with Pure Chat compared to other live chat software on the market, many business owners will feel the quality range of features is worth the extra investment. What's more, you can take advantage of a 30-day trial before having to make a decision on whether Pure Chat is the right fit for your company.

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